Lexus Stevens Creek

Five years ago I had a wonderful experience working with Joseph. I was fairly young at the time, and felt as though some of the other sales associates didn't take me seriously. Joseph was respectful and cou Joseph. I was fairly young at the time, and felt as though some of the other sales associates didn't take me seriously. Joseph was respectful and courteous at every turn. I bought a used, IS350. Now, I've moved to the Santa Cruz Mountains and need a vehicle that better suites my commute and lifestyle. I contacted Joseph to let him know that I was interested in a used RX, and not only did we set up an appointment to do some test drives, but he also worked with me prior to our appointment - providing me with further information about cars I was interested in or informing me about vehicles I may not have come across on my ow.. When I arrived at the dealership for my appointment, he was expecting me, which I really appreciated. Like many others, I live on a strict budget, therefore I had very specific perimeters for which I wanted to stay within regarding what I would receive for my trade-in, interest rate and monthly payments. Personally, negotiating is painful no matter what, but Joseph made the experience less painful and really helped me to achieve what I wanted. I did go over my budget for my monthly payment by $50, but I was able to include a service maintenance plan and an extended warranty plan - something that will be a huge savings for me. Joseph was great to work with and as long as I can afford a Lexus I will bring my business to him. More

Joe Minster, is a wonderful person and very convincing Sales Person that any one can see and to work with. His capability and patience to understand what a customer wants and delivering the right exact th Sales Person that any one can see and to work with. His capability and patience to understand what a customer wants and delivering the right exact thing/car is extremely commendable. Finally his knowledge about the cars and ability to fulfill the needs of a customer is wonderful and extremely overwhelming. I would definitely recommend him! More

I just brought a new Lexus ES 350 at Stevens Creek I just brought a new Lexus ES 350 at Stevens Creek ,Vincent Nguyen gave me the best deal than any other dealers in the Bay Area . I hope Vincent sti I just brought a new Lexus ES 350 at Stevens Creek ,Vincent Nguyen gave me the best deal than any other dealers in the Bay Area . I hope Vincent still work at Stevens Creek when I ready for my second Lexus in the future . Once again thank you Vincent . More

This is the second car I have personally purchased with Herman Samaniego, although I have also helped two family members purchase from him. Really, Herman makes buying/leasing a car an easy and exciting e Herman Samaniego, although I have also helped two family members purchase from him. Really, Herman makes buying/leasing a car an easy and exciting experience. I am a very detailed individual when making a large purchase, and Herman is a great listener, answers every question thoroughly, and is really focused on the customer's needs and situation. For this purchase/lease, I also dealt with Anita Clevenger, Finance/Lease Manager, who I would also highly recommend...she explains the lease process better than anyone, and along with Herman, she is also the ultimate professional. I will definitely return in the future and continue to recommend Herman, Anita, and Lexus Steven's Creek as the best place to buy a Lexus in the SF Bay Area. (I personally live an hour away and the drive to do business there vs. elsewhere is a no-brainer!) More

Vincent demonstrated great customer service and we are happy to have done business with Lexus as him as our point of contact. I would recommend him. happy to have done business with Lexus as him as our point of contact. I would recommend him. More

Joe and Eddie were exceptional I cannot recommend them enough they were knowledgeable helpful friendly and provided a totally great experience. I knew what car I wanted... They found the car...no pressur enough they were knowledgeable helpful friendly and provided a totally great experience. I knew what car I wanted... They found the car...no pressure...and continue to follow up with any questions. I would highly reccommend them for friends and family. More

Joe was very friendly and provided great service. I had a scratch on my steering wheel and he took care of it with a detail guy at the sales center. I am very happy with my new SUV! scratch on my steering wheel and he took care of it with a detail guy at the sales center. I am very happy with my new SUV! More

I had a cilajet service done and from the time I walked in the door until the time I left, I was not happy with the service. I bought the car brand new and it had a scratch on the steering wheel that I did in the door until the time I left, I was not happy with the service. I bought the car brand new and it had a scratch on the steering wheel that I didn't notice when I drove away since I got the vehicle at night. I asked Rick if he could look into it, but got a non-customer service response. I have already dealt with the problem; however, I wanted to make a note about this particular service person because he told me there was no way to fix my problem unless I bought a whole new steering wheel and a detail guy fixed it in about 10 min. More

My wife and i just bought our first hybrid RX450h, Joe was very responsive to our concerns about color,options etc. I have bought from dealerships before and it always turned into a long dragged out proce was very responsive to our concerns about color,options etc. I have bought from dealerships before and it always turned into a long dragged out process usually ending in frustration, let me tell you working with Joe and Todd has made me feel that buying from Lexus was a great choice and hopefully the service continues after the sale. Thanks Joe from one veteran to another for doing your job the Lexus way!! More

Great service. Joe saved me a lot of money on my new lexus. He truly knows his business. I have recommended him and this dealer to my friends and family. lexus. He truly knows his business. I have recommended him and this dealer to my friends and family. More