Lexus Stevens Creek

Jennifer was so helpful in helping us find the right vehicle for our family. She was friendly, patient, and knowledgable about the car! It was a pleasure doing business with her! vehicle for our family. She was friendly, patient, and knowledgable about the car! It was a pleasure doing business with her! More

It's a wonderful experience to get a car with Jennifer and Edward's cooperation. I stayed in Lexus car dealer shop for just 3 hours and got car key:) They set everything down in a short time with Jennifer and Edward's cooperation. I stayed in Lexus car dealer shop for just 3 hours and got car key:) They set everything down in a short time with a excellent price and services. I appreciate all efforts they have made. More

From beginning to end, Ms. Martinez's performance and handling of my business was simply outstanding. Very late on a Saturday afternoon I completed an on-line request for information for a certified handling of my business was simply outstanding. Very late on a Saturday afternoon I completed an on-line request for information for a certified, pre-owned Lexus ES300. That same evening, Ms. Martinez sent her first email acknowledging my request and offering to help. The morning, she followed up with a phone call and we quickly set an appointment for that very afternoon. When I arrived at the dealership, she greeted me with a friendly smile and from that moment on, I enjoyed the best experience I've ever had purchasing a car. She took me out to the lot to see the vehicle, she answered every technical and business question I had, she offered to go for a test drive, and when the time came to get the paperwork done, she made the process of application very easy. In a highly efficient and very courteous manner, she commanded the attention from her colleagues in the credit and finance departments, as well as every one else who had to be involved in completing the purchase. I arrived at 6:30 pm; a couple of hours later I was driving home with the car of my choice. Ms. Martinez was committed to see me go home with my newly purchased car and that is when she made the greatest gesture of customer attention and service: I had driven to the dealership with a rented car and she offered to accompany me to the car rental office to return the vehicle, so I could then enjoy my new purchase that same evening. With her kindness and insistence on accompanying me to the car rental location she also helped me avoid the considerable inconvenience involved in having to do this by myself. And keep in mind, this is all happening late on a Sunday evening, at around 8 pm; well past closing time at Lexus Steven Creek, and well beyond the call of duty! My highest commendation cannot be overstated. If I had to lead a team of professionals to get things done, I would want Ms. Martinez to be o my team. More

My wife and I moved to San Diego Ca two years ago our lease on the Lexus was due Steven Creek Lexus has always given us good service we drove to San Jose to turn in our Lease and got into a 2014 Lexus, G lease on the Lexus was due Steven Creek Lexus has always given us good service we drove to San Jose to turn in our Lease and got into a 2014 Lexus, Greg Penske the Owner was there for business we ask if he would take a Picture with us he was happy to the picture turned out nice. Mo our Sales Person is very sharp and Anita Clevenger who help us with the Lease agreement we give her two thumbs up we want to mention we have worked with Mike Nessim for the past 15 years makes us feel at home. Thank You Elias and Camelia DeHerrera More

I haven't decided to buy Luxus SUV before I entered the Stevens Creek dealer. I thought Lexus is just another luxury to me. However, Joe gave me a shock when he was introducing the car. The car design the Stevens Creek dealer. I thought Lexus is just another luxury to me. However, Joe gave me a shock when he was introducing the car. The car design is so friendly and warm. From every details, from every small piece. The features Joe introduced are totally hitting my heart. I would say, if I didn't meet Joe at that day, I would NOT buy Lexus. Besides, Joe also gave me a very competitive price among bay area. I would recommend Joe -- if you have interest in Lexus cars. More

Herman and Anita did a fantastic job helping us with our lease as we had gone over our miles. Herman did a great job getting us into beautiful new hybrid which will save us a ton on gas. Our experience w lease as we had gone over our miles. Herman did a great job getting us into beautiful new hybrid which will save us a ton on gas. Our experience was painless and Herman was a pleasure to work with. I highly recommend Herman and Anita and Lexus of Stevens Creek. More

It was a 5-STAR experience to purchase my RX350 from Joe Hart. Before the purchasing day on Dec. 7, Joe provided detailed descriptions of all the package/option features and was very helpful with my car col Hart. Before the purchasing day on Dec. 7, Joe provided detailed descriptions of all the package/option features and was very helpful with my car color selection. He was direct, open, and honest with my inquiries on package/option prices. On the purchasing day, Joe spent lots of time explaining all the features and usages that I needed to know. He was very accommodating on my payment options, and made my purchase a great “December-to-remember” event. Edward Hsieh was also very friendly, knowledgable, and helpful with the final finance closing. I had purchased new Lexus before and this time is the best experience ever. I have strongly recommended this dealership to my friends and coworkers. More

I just had an excellent experience at Lexus of Stevens Creek, thanks to Chris Snyder. I came for my 5000 mile service. In addition to taking care of the scheduled maintenance, Chris took extra time to exp Creek, thanks to Chris Snyder. I came for my 5000 mile service. In addition to taking care of the scheduled maintenance, Chris took extra time to explore a couple other issues I had been having, patiently listening to my questions and making sure that every little detail was taken care of from resetting the clock to putting on my license plates. Moreover, he made sure it was done in 1/3 the time I had expected! After the servicing and cleaning, he went through my list of questions and made sure I had mastered using the various controls before sending me off with a smile. 5 stars all around! More

Well I am still in a bit of shock my husband surprised me last night by replacing my older Lexus with a beautiful new Hybrid! I walked outside and there was this brand new car with a big red bow and I me last night by replacing my older Lexus with a beautiful new Hybrid! I walked outside and there was this brand new car with a big red bow and I said "oh look somebody is getting a surprise" still clueless it was me ! lol. Herman was so amazing waiting by the car that he delivered himself on his day off and taking plenty of time to go over all the new features . After going over all the features he made sure I had all his contact information and followed up with a call and an email the following day . Really impressed with this quality of customer service and would highly recommend this dealership . More

Simply put, my new car buying experience with Herman Samaniego of Stevens Creek Lexus was amazing. I did my research ahead of time, knew exactly what I wanted and with the help of truecar.com also knew Samaniego of Stevens Creek Lexus was amazing. I did my research ahead of time, knew exactly what I wanted and with the help of truecar.com also knew how much I should pay. Herman was very knowledgeable, patient and never pushy. The price negotiation was quick and hassle free and I got the price I was looking for. I would gladly recommend Herman to my friends and family. What more can you ask for? More