Lexus Stevens Creek

I was in the market for a Lexus RX 350 and knew exactly what features I wanted and how much I was willing to pay. I sent out emails to several different dealerships and started receiving emails and calls what features I wanted and how much I was willing to pay. I sent out emails to several different dealerships and started receiving emails and calls from numerous dealers. One dealer told me there was no way he could give me what I was looking for. Another told me that I should come in and talk about my request - without ever telling me whether or not he would be able to meet my offer. Herman was the only person, out of 10 dealerships, that called and said that he would be able to meet my offer. When I told him that I lived in San Francisco and could not get to San Jose that day, he drove the car to me! We test drove the vehicle in San Francisco and then he stayed to teach me all of the great accessories that the RX has. I was blown away by Herman's professionalism and his dedication to service. I love my RX and I will definitely be calling Herman for my next car. More

I wanted t get a new car and I had the model all squared up. i talked with Herman to schedule an appointment to test drive the car. I was torn between the color and i went back and forth on the color many t up. i talked with Herman to schedule an appointment to test drive the car. I was torn between the color and i went back and forth on the color many times. Even requested Herman to get both the cars side by side many times. Never did he have a hesitation nor a bad face as he had to work a lot. That said I was not sure if i will but the Lexus or go with the BMW. Herman went out of the way to make me feel comfortable and there was no pressure dealing with him. During the pricing negotiation he was very upfront with the price and was open to negotiate. Finally i got the color i wanted and the car i wanted. More

Herman provided me with excellent service, he is very professional, with great attention to details. I never felt pressured and this latest purchase of my ES350 was by far the best car buying experience professional, with great attention to details. I never felt pressured and this latest purchase of my ES350 was by far the best car buying experience I ever had !!! Highly recommend Herman and the Stevens Creek Lexus dealership. More

I bought a new Lexus 300h and Herman walked me through I bought a new Lexus 300h and Herman walked me through all of the car's new features, of which there are alot. He was thorough, friendly and happy I bought a new Lexus 300h and Herman walked me through all of the car's new features, of which there are alot. He was thorough, friendly and happy to take questions by e-mail afterward. More

I was nervous about going to a luxury car dealership to buy a decidedly un-luxurious car (a 2001 Honda CR-V to replace my beloved 2000 green monster). I found the car on the Lexus of Stevens Creek website buy a decidedly un-luxurious car (a 2001 Honda CR-V to replace my beloved 2000 green monster). I found the car on the Lexus of Stevens Creek website and liked the price and the mileage, but was worried that I would be treated differently because I wasn't the typical Lexus customer. I spent the morning at various car dealerships feeling disheartened by the usual pushy-car-salesman tactics, and didn't think my experience with Dottie would be any different. I was so incredibly, wonderfully wrong. Dottie is a class act in every sense of the word. She was both friendly and no-nonsense and made me and my mother feel completely welcome. We made an offer on the car and were prepared for the arm wrestling match that usually follows, but it never happened. Our offer was accepted (though the asking price was great to begin with) and in less than fifteen minutes, I had the keys to shiny new-to-me car. Everyone at the dealership--and Dottie especially--made me feel like I was buying a $40,000 Lexus instead of an $8,000 Honda. When I need to purchase a car again--though I hope it's not for a while, of course--I will certainly make the drive to San Jose to work with Dottie. She was fabulous! More

This dealership returned my phone calls while others didn't. I was calling around with a price in mind to buy new Lexus RX 350. People greeted me and were very friendly when I went to dealership. Most o didn't. I was calling around with a price in mind to buy new Lexus RX 350. People greeted me and were very friendly when I went to dealership. Most of all, our sales person, Robert Riley was great. He made me feel we were important and his only client. He is extremely friendly, helpful, knowledgeable, and very patient with me and my husband. He was very accomodating to our needs and it was the best car purchase experience I ever had. More

We have a very pleasant purchase experience at Lexus Stevens Creek. Lisa Burton is very helpful in search of the options & exterior/interior color combination that we want for our new car. Everything is Stevens Creek. Lisa Burton is very helpful in search of the options & exterior/interior color combination that we want for our new car. Everything is very straight forward and hassle-free. Thanks Lisa! More

This is the second auto I've bought or leased from Lexus of Stevens Creek, both times with Herman and Anita. They are fantastic -- professional, friendly, no-pressure and no-hassle. Herman was very patien of Stevens Creek, both times with Herman and Anita. They are fantastic -- professional, friendly, no-pressure and no-hassle. Herman was very patient in helping us find the right car and a great price. Anita, like Herman, is a total pro and handled all the paperwork and the extended warranties and maintenance quickly and easily. My thanks to both of them! More

I recently purchased a RX350 from Joe Hart. He made the entire process very easy and positive. I dropped in on him unexpectantly to test drive the car and he was very welcoming and spent a lot of time wit entire process very easy and positive. I dropped in on him unexpectantly to test drive the car and he was very welcoming and spent a lot of time with me. He was extremely knowledgable and gave me all the time I needed to shop around. Within 3 days, I had decided Stevens Creek and Joe was where I should purchase the car. It was a positive experience all the way around. More

I know I could count on Herman helping me pick out my 2nd Lexus he so knowledgable we looked around til we found the car we picked the car of my choice and in less then 3 hours I drove away in my car I would Lexus he so knowledgable we looked around til we found the car we picked the car of my choice and in less then 3 hours I drove away in my car I would recommend Herman to friends and family. More