Lexus Stevens Creek

I am happy to write this review to share my positive experience when purchasing my new Lexus RX 350 at Stevens Creek Lexus. Sam Assad was my sales rep and was extremely professional, friendly and knowl experience when purchasing my new Lexus RX 350 at Stevens Creek Lexus. Sam Assad was my sales rep and was extremely professional, friendly and knowledgeable about the Lexus product. I would highly recommend anyone considering purchasing a new Lexus to work with Sam. It was great to work with a sales person who was not pushy, offered a great value for the car I purchased and walked me through all of my options for the purchase. I would definitely recommend Stevens Creek Lexus and will send all of my referral Sam's way. Thank you Stevens Creek Lexus! More

Gary was very nice to work with. He was not too pushy but provided information proactively and helped us in test driving various cars. He worked with us to meet our budget. After the sale was done he took ti provided information proactively and helped us in test driving various cars. He worked with us to meet our budget. After the sale was done he took time to explain the features of the car. My husband and I apprecaite all his help. He made our car purchase experience pleasant and awesome! More

When deciding on where to purchase our latest Lexus from I thought of our local Lexus dealership here in the Monterey Bay Area where my wife's family had previously purchased two other vehicles from. No oth I thought of our local Lexus dealership here in the Monterey Bay Area where my wife's family had previously purchased two other vehicles from. No other dealership even crossed my mind, until I realized that they weren't interested in truly helping my find my CT200h nor making my buying experience easy. All I walked away with from the local dealership was that finding my CT200h in the color and interior combination I wanted was going to be a struggle, or at least that was what I was told. Thats when I decided to contact at Lexus of Stevens Creek, and after browsing their website and submitting a contact request I was immediately called by Herman who was actively looking into finding my CT200h in the exterior color and interior combination my wife and I were looking for. Later that afternoon Herman called me with some great news and had located a CT200h that was on a ship that was due to hit the docks in a couple weeks. Being the anxious person that I am, I asked Herman what I needed to do to get my name on that CT200h. Herman mentioned all that was needed was a small deposit and over the phone and that the car would be mine! I was astonished that in less than a day Herman found my car which I was previously told was going to be to hard to find and just didn't exist. During the couple weeks while the car was enroute to the dealership, I contacted Herman many times by phone and email, each time he quickly responded and always had an update for me as to where my car was in its travels to the dealership. Herman was so good with his communication that I was able to pick up the car immediately after it had been unloaded of the truck. Ted in financing was great and was able to speed us out even with a trade in! The service advisors are awesome here, both Rick and Darren have helped me with the servicing of my car and I wouldn't dare take my car anywhere else. They have always been great and thats why I drive over an hour just to get my car serviced at Lexus of Stevens Creek. Looking back at my experiences at Lexus of Stevens Creek... Id say its been amazing and that there is no other dealership that I would purchase my next car from. Thank you Herman, Ted, Rick and Darren for making my Lexus experience a pleasurable one. PS... Almost two weeks later, Herman was even able to get one of my Co-Workers a great deal and now they are Lexus of Stevens Creek customers for life as well! More

Mr. Gorge Soliman is a great sales person and I am going to purchase another one within two or three years for my wife's vehicle. to purchase another one within two or three years for my wife's vehicle. More

My husband and I visited Lexus in late December, without intending to purchase on the spot. However, the right pre-owned car and the right salesperson came along. George greeted us and was extremely court intending to purchase on the spot. However, the right pre-owned car and the right salesperson came along. George greeted us and was extremely courteous and friendly throughout. We ended up test driving, negotiating and driving home the car on the same day. The post-sale support is superb thus far. We get constant reminders for services, training offering, and even birthday wishes. I have to say that the services and sales quality from Lexus is a huge step above my other luxury brand provider. Overall, we have been very happy with our experience, from car purchase until now (several services later). Good job Lexus of Stevens Creek. More

We are enjoying our new Lexus RX 350 SO much! It's just such a quality vehicle...lovely to look at, a quiet ride, has an intuitive console, along with great features and technology! It was a rainy da just such a quality vehicle...lovely to look at, a quiet ride, has an intuitive console, along with great features and technology! It was a rainy day when we came to the dealership, and the upscale experience began from the moment we arrived with being able to have a place to park inside, out of the weather. Dottie Barbera was very welcoming and informative, and really made our time there productive and enjoyable. She knew all the models inside and out, answering our questions and giving us an excellent overview which helped us in our decision making process. We even had chocolate chip cookies while there, hot from the oven. She introduced us to numerous people, and all were genuinely warm and friendly, ready to assist in their field of expertise. The quality vehicle, hospitality shown, attention to detail, and excellent customer service really made it an easy decision that-of course- we'd want a Lexus! More

Joe is the BEST person I have ever worked with in terms of purchasing/leasing a car. From my first point of contact, he was very fast to respond to my price request. He was also very good at being consciou of purchasing/leasing a car. From my first point of contact, he was very fast to respond to my price request. He was also very good at being conscious of my budget to get the car of my dreams while not exceeding the budget. Joe is very friendly, listens to your comments, and cares about your needs and wants. He answered all of my questions diligently and with a lot of detail. I drove away with my ES 300 hybrid with a very clear understandings of how to operate the car and work its plethora of techie gadgets. I am a very very very happy customer and will be working with Stevens Creek for life! More

Herman and Anita were both in the office on a Sunday (normally their day off). They stayed to help me out with my lease!! We were all in our casual clothes rolling up our sleeves on our day off. They (normally their day off). They stayed to help me out with my lease!! We were all in our casual clothes rolling up our sleeves on our day off. They worked with me to select the best financing (an important area for me) and the right car. It can be a tough process buying a car but this team is the right crew to work with ! They are friendly and helpful -- being there for me after I leased the car to advise how to get the best gas mileage from my new hybrid and how to work all the cool electronics. I love the 'apps', the navigation and rear view camera. The car is very roomy and its fun to not need to get gas each week. Thanks to Herman for his commitment to ensuring a high level of satisfaction and driving enjoyment from my new ES300h. More

This purchase was a replacement of a Lexus RX400 that was totaled by our insurance. We've purchased 5 Lexus vehicles from Dottie, she's the reason we return. We started the search process at Putnam bec was totaled by our insurance. We've purchased 5 Lexus vehicles from Dottie, she's the reason we return. We started the search process at Putnam because they had a certified vehicle of interest. After negotiating for about an hour we left for 4 reasons 1- Price target not met 2- the sales rep and sales manager interaction didn't feel right 3- the showroom didn't feel relaxed and 4-location. We drove immediately to Dottie and made a deal on a great certified RX 450. Our interaction with Dottie was perfect....she's awesome and reason we recommended 2 friends to the dealership over the last few years. We had some after purchase work scheduled with service. Our service advisor over the years has been Darren Jackson. This appt wasn't scheduled with him (no problem given the appointment made by the sales manager) but when I arrived Darren saw me, came out asked me what I was doing there and took care of me from there. All in all it was a great experience!!! More

I have the best experience purchasing a new car with Joe. He is responsive to my email, answered all my question promptly and will work out a time to fit my schedule. I was drivingin my new CT200h after meet He is responsive to my email, answered all my question promptly and will work out a time to fit my schedule. I was drivingin my new CT200h after meeting him two days ago... it all started through a simple query about the hybrid and now I am a happy camper. Thanks Joe for making buying a new car a good experience... will definitely bring my friends over if they are interested with a lexus More