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Lexus Stevens Creek

San Jose, CA

4.9
1,244 Reviews
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory, and yes we offer great values, but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus, then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years, then you'll also like that we support our Guests with the most Lexus Loaner Vehicles in Northern California. Enjoy what you drive!
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3333 Stevens Creek Blvd

San Jose, CA

95117

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Showing 1,244 reviews

June 29, 2017

Herman was very knowledgeable and helpful. The dealership was very impressive. The salesman was very friendly, can across as a very trusting person, took his time to help the client. I will rec More

by Samera H. K.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Herman Samaniego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2017 -

Lexus Stevens Creek responded

We are so pleased that Herman took such great care of you. A referral is the best compliment you can give us, thank you!

April 29, 2017

Good car poor service I was there this morning try service my rx350 today one of the manage treat me so poor!he is so mean not even see the car and start argue with me also More

by Angrynotfun
Recommend Dealer
No
Employees Worked With
Todd Rebhan
April 23, 2017

great sales associatw vehicle delivered o my work went over entire vehcle,filled wth fuel and immaculant,paperwork quick and organized.Would definately recoend Hermn to any More

by Eric Howard@gmail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Samaniego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2017 -

Lexus Stevens Creek responded

We are delighted that you took advantage of our free delivery service and had such a wonderful experience. Thank you for sharing!

April 17, 2017

Thanks Herman Samaniego This was the first vehicle I bought and Herman was a great adviser. He helped me through the process all the way. He took his time to explain and edu More

by Thegreat1!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Samaniego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2017 -

Lexus Stevens Creek responded

We are happy to have been able to help educate you so that you were able to make the best decision for you.

April 15, 2017

Non-stressful car buying My experience was great. Did not feel rushed or pressured to buy a car. Herman took his time to be sure he understood what I was looking for in a new More

by NXRobin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Samaniego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2017 -

Lexus Stevens Creek responded

Thank you for sharing, we so pleased you found what you were looking for.

April 10, 2017

Fantastic experience Jacqueline was terrific, friendly, and patient. I expected to be shopping around for my next car for a while, but she was able to put a fantastic deal More

by Tom H
Recommend Dealer
Yes
Employees Worked With
Jacqueline Pham
Apr 20, 2017 -

Lexus Stevens Creek responded

We are excited to have been able to find you exactly the right car and deal for you so quickly.

April 09, 2017

Thanks Herman Samaniego for an outstanding service! It was a pleasure working with Herman on the lease of our new vehicle! Herman was very courteous and patient all through the process. He took the ti More

by dannyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 20, 2017 -

Lexus Stevens Creek responded

We are delighted to hear that Herman took such wonderful care of you, thank you.

April 04, 2017

It good experiences Hi All, Thanks Lena to help me select Lexus. I am totally satisfied with my experience at dealerships. It seems proceeding was a little long. More

by Miao Wang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lee, Robert Riley, Lena Laber
Apr 06, 2017 -

Lexus Stevens Creek responded

We are so glad you had a great experience and hope you are thrilled with your new Lexus.

April 03, 2017

Buying Lexus of Stevens Creek is very pleasant It was a pleasure meeting Jacqueline and working with Jacqueline on becoming part of the Lexus family. Jacqueline is very helpful, pleasant, and easy More

by mikenmitzi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacqueline Pham
Apr 06, 2017 -

Lexus Stevens Creek responded

We are delighted to hear that Jacqueline took such great care of you, thank you!

March 23, 2017

Bad service I don't think they are a good service. The only thing I see it good there is coffee and water during waiting for my car. However, I was waiting over More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Rebhan
Mar 29, 2017 -

Lexus Stevens Creek responded

We understand and apologize for your frustration, at the dealership level we are obligated to adhere to the manufacturers warranty guidelines. Unfortunately curb impact is not a warrantable repair. We do have the ability to offer assistance at the dealership level, in this case with covering the labor to replace the tire and inspect alignment. If you have not had the repairs completed feel free to contact Fixed Operation Director, Scott Fuller at Scott.Fuller@lexusofstevenscreek.com or (408) 330-3074.

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