Lexus Stevens Creek

A-Team Customer Service I just bought a second Lexus from Joe in about 4 years. Joe and his team really know about customer care. My family of four was in his office and he m I just bought a second Lexus from Joe in about 4 years. Joe and his team really know about customer care. My family of four was in his office and he made us feel like we were his only customer. Thank you Joe for the pleasant car buying experience. More

What a difference a dealership makes We were soured and unhappy with our Lexus after the horrible experience we had at another dealership in Redwood City. We had a CT 200 that was ready f We were soured and unhappy with our Lexus after the horrible experience we had at another dealership in Redwood City. We had a CT 200 that was ready for early lease return. It was in mint condition with extremely low mileage. The other dealership we went to held me hostage for 4 hours while a revolving door of salesman came in to try to explain why I wasn't getting the deal they committed to over the phone. I left there feeling beaten and angry. I was convinced it was the car and not the dealership and decided I wouldn't lease another Lexus. Then, a friend suggested I try Stevens Creek Lexus. I went into the dealership, having had a short conversation with Herman Samaniego a few days prior. Wow! What service and integrity. Not only was this dealership night and day from Redwood City, it turned out it indeed was the dealership and not the car. We left with a brand new car with a payment that met our budget and a car that met our status. We were thrilled at how lovely and easy the transaction went. Herman was outstanding! I cannot begin to even tell you how wonderful buying a car from him was. He mapped out all the cars similar to the one we were looking at and did a breakdown in cost for us to review. Anita explained the deal to us in full detail and we were able to ask questions for clarity if something was confusing. Herman took our picture, held our hands and made sure we had an amazing experience. All this on Black Friday! Thank you so much for changing our minds about Lexus. We love this dealership and think everyone should buy their Lexus from Stevens Creek! When you do, say hello to Anita and Herman from us~ The new owners of an NX Turbo! Beep Beep! More

Joe does it again! Joe just sold me my second Lexus. He made the process so easy and had everything ready for me when I came in. I really enjoyed my experiences with Joe just sold me my second Lexus. He made the process so easy and had everything ready for me when I came in. I really enjoyed my experiences with him both times. He is a pro. Thanks Joe. More

Awesome Herman is very patient and knowledgeable. Answered all of my question. Helped me set up my phone to my car! This is my 3rd lease with Herman 😊?? Herman is very patient and knowledgeable. Answered all of my question. Helped me set up my phone to my car! This is my 3rd lease with Herman 😊?? More

Repeat customer, great experience Joe, is absolutely the best to work with. We picked up our first rx350 about 3 years ago and this past weekend we picked up the new 2017 rx350. It was Joe, is absolutely the best to work with. We picked up our first rx350 about 3 years ago and this past weekend we picked up the new 2017 rx350. It was a pleasure to work with Joe again. He is patience, professional and personable. When it's time to get our 3rd Lexus, we will get in touch with Joe again. More

Would Recommend to Friends Joe was easy to work with from the start. He contacted me about 5 minutes after I requested inventory online. Very professional. Offered a fair pr Joe was easy to work with from the start. He contacted me about 5 minutes after I requested inventory online. Very professional. Offered a fair price on my NX300H without me having to haggle for it. Price matched Blue Book and True Car market values, which I was pleased with. High marks all around. Go see Joe and get yourself into a Lexus ASAP! More

VIP Service All The Way I worked with Herman on the trade in of my old lease for a new one and I couldn't be happier! He is so knowledgable and friendly and made me feel lik I worked with Herman on the trade in of my old lease for a new one and I couldn't be happier! He is so knowledgable and friendly and made me feel like I was working with a friend throughout the process. It was so much easier than I had anticipated and with this kind of service I do not see myself ever leaving Lexus! More

EXCELLENT experience Dan was very patient with us while we were looking for the right car He spent a lot of time explaining and looking for the right model At the same t Dan was very patient with us while we were looking for the right car He spent a lot of time explaining and looking for the right model At the same time he did not pressure us into a hasty decision He also got us a good deal ! And he took great pics of the car and us ! More

Excellent experience with Ryan Schrantz Ryan Schrantz is perhaps one of the finest auto sales representatives that I have ever experienced. He was incredibly responsive to my requests for in Ryan Schrantz is perhaps one of the finest auto sales representatives that I have ever experienced. He was incredibly responsive to my requests for information, access to vehicles I wanted to see and questions. His professional demeanor exudes confidence and customer orientation. While recognizing that his job is to sell cars, he knows how to do so without making the customer feel pressured in any way yet he knows how to "close the deal". He is highly knowledgeable regarding the Lexus product, its features and competitive position. He is a model for the "ideal" sales person. More

Herman is a wealth of information. Herman has done his homework and answered every question I had about the features and operation of the many new items and accessories available in my Herman has done his homework and answered every question I had about the features and operation of the many new items and accessories available in my new Lexus 350. Since he has been in the "Lexus" business for many years, he also knew the differences between the 2017 and 2011 model (which I now have) and gave me a sort of comparison. The test drive was a pleasure as Herman knew the function of every button and control in the car and was barraged with non-stop questions during the drive.. The financing was carefully explained and comparisons on different pricing options were discussed very simply. A pleasure to deal with Herman. More