Lexus Stevens Creek

Great Experience Our sales portfolio manager Herman Samaniego was a pleasure to work with. He took the extra time to review all of the details of the car and make sur Our sales portfolio manager Herman Samaniego was a pleasure to work with. He took the extra time to review all of the details of the car and make sure that I was. Comfortable using all of the features. I was very pleased with my car purchase. I would recommend Herman and Anita Clevanger to my friends and clients. More

Worst Customer Service Ever This is the worst dealer i've ever had to deal with. I called the dealer on my B-day 11/02/2016 made an offer on a RX 350 and my offer was accepted a This is the worst dealer i've ever had to deal with. I called the dealer on my B-day 11/02/2016 made an offer on a RX 350 and my offer was accepted a day later 11/03/2016. I emailed all of my documents including my proof of financing and told them to hold the vehicle for me to pick it up today 11/04/2016. I was told that the vehicle was going to be put on hold and come to find out the vehicle was sold to another person. This dealer has no integrity and their word mean nothing. This dealer gets a zero for customer service. More

Lena was amazing Sales Manager! Lena was one of the best sales manager i came across when i was making the decision to make a deal. She was courteous and provided assistance for what Lena was one of the best sales manager i came across when i was making the decision to make a deal. She was courteous and provided assistance for whatever required.She was friendly and helped me through the process very smoothly. More

Very friendly experience I would say this is the easiest and fastest car buying experience I had so far and a very friendly experience too. After knowing my wife and myself ' I would say this is the easiest and fastest car buying experience I had so far and a very friendly experience too. After knowing my wife and myself 's needs, Joe Hart found the car exactly we want, we are 100% satisfy! Joe walk through with us every step, just like our old friend. He is fantastic! More

Fantastic experience I've purchased a number of vehicles over the years. This was my first Lexus and it was by far the best experience I've had. I would have got a Lexus a I've purchased a number of vehicles over the years. This was my first Lexus and it was by far the best experience I've had. I would have got a Lexus a long time ago if I'd known how enjoyable it was. I will definitely get another when my lease is up. More

Best car buying experience! Let's face it. Buying a car is not quite like going to the dentist, but pretty close, at least for me. After driving my good old reliable Toyota RAV Let's face it. Buying a car is not quite like going to the dentist, but pretty close, at least for me. After driving my good old reliable Toyota RAV 4 for several years, I decided it was time to upgrade to a Lexus. Walking into Lexus of Stevens Creek's lot on a sunny afternoon, I was immediately greeted by a very cheerful Pavi. Initially I was a bit worried because he looked a little "young". But boy, was I wrong. Ravi was not only knowledge about Lexus's line-up, different options of the cars, and even the best combination of colors! He listened carefully of my concerns and questions and addressed them all. Pavi is a true professional. All dealerships are pretty much the same; Pavi made this dealership different from the rest! More

Damaged Brand New Car. Refused to Admit Fault to Insurance. Update (scroll down for original review): I received a response to my review from the dealership, asking me to contact the Fixed Ops Director & Par Update (scroll down for original review): I received a response to my review from the dealership, asking me to contact the Fixed Ops Director & Parts Manager, Andy Aguilar, to follow up on my experience. Over a couple phone calls and emails, Andy quickly got to the bottom of this, and 2 weeks later, I received a check for the entire amount of the repair. Andy was efficient, professional but friendly, and great to work with. If I had been working with Andy from the beginning, this definitely wouldn't have dragged on for half a year. I'd give Andy 5 stars. Taking into account the first part of the whole experience, updating the review to 3 stars. --- ORIGINAL REVIEW --- Avoid this service center at all cost. Here's my story. Brought my (almost) brand new Lexus GS with 1,000 miles for some minor adjustments. Got a call hours later from service advisor Chet Mielcarz that the front bumper was damaged in their care, possibly by the technician doing a test drive. He kindly sent me two pictures of the damage. The dealership offered to make repairs at a body shop they worked with. Unfortunately, I had very negative prior experiences with the body shop (they neglected to reinstall all the wheel lug nuts -- a MAJOR safety oversight, not to mention paint mismatch and clear coat over-spray onto most of the windshield). After repeated negotiation with Todd Rebhan, the service manager, the dealership still refused to allow me to bring my car to an established, reputable body shop in the area. I had no choice but to proceed with my own insurance. Fast forward a few months, my insurance reported back that Todd had refused to admit fault to the damage, claiming that the dealership only offered to repair the damage out of courtesy. This was despite the fact that Chet and Todd both mentioned verbally that the damage was likely caused by a technician and that the paperwork showed my car was damage-free when I brought it in. I contacted Lexus corporate, who promptly followed up with the dealership. Unfortunately, Todd repeated the same excuse and refused to admit fault. Since then, the Lexus corporate contact has been unable to reach Todd for a week at the time of this writing. Accidents do happen at dealership service centers. All I was looking for was the honesty to admit fault, but the dealership would rather avoid a small repair bill that they had offered to pay for via another body shop anyway. A dealership that would sacrifice customer trust to avoid the bill on a small bumper repair should be avoided at all cost. More

Very Happy With Our Purchase Thank you for making our visit to your dealership pleasant and quick and to the point. Received a grate interest rate, a clean car was ready for us b Thank you for making our visit to your dealership pleasant and quick and to the point. Received a grate interest rate, a clean car was ready for us both inside and out. Had shopped in Modesto prior to deciding to drive 1.5 hrs to your dealership.. More

Another Enjoyable Experience! I recently had the opportunity to work with Joe Hart on the purchase of my second Lexus IS vehicle. Upon realizing I was in the market for another Lex I recently had the opportunity to work with Joe Hart on the purchase of my second Lexus IS vehicle. Upon realizing I was in the market for another Lexus after a car accident, I didn't hesitate to ask for Joe directly. Joe was great to work with...he was accommodating (he came in to the dealership on his regular day off), answered my questions promptly, and didn't pressure me into a decision until I was ready. In addition, he was smiling the entire time...a sign of an individual who truly enjoys his profession! While I normally wouldn't consider spending my day at a car dealership at the top of my list of "fun things to do", Joe made both of my experiences at Lexus Stevens Creek positive, enjoyable ones! More

Pleasant experience I've purchased cars over the years and I could say that this is the easiest, fastest car buying experience so far. I was in and out of there in 3 hour I've purchased cars over the years and I could say that this is the easiest, fastest car buying experience so far. I was in and out of there in 3 hours . Alejandro and Joe Hart was very helpful and as woman going in a car dealership, the experience was not intimidating at all. I walked out of there confident that this is the right purchase me. They worked with me to get to the price that I was comfortable with. And the service did not end after the transaction. They were available the next day to help me with my request. I highly recommend this dealership and would not hesitate in coming back for future car purchase. More