Lexus Stevens Creek

Another Enjoyable Experience! I recently had the opportunity to work with Joe Hart on the purchase of my second Lexus IS vehicle. Upon realizing I was in the market for another Lex I recently had the opportunity to work with Joe Hart on the purchase of my second Lexus IS vehicle. Upon realizing I was in the market for another Lexus after a car accident, I didn't hesitate to ask for Joe directly. Joe was great to work with...he was accommodating (he came in to the dealership on his regular day off), answered my questions promptly, and didn't pressure me into a decision until I was ready. In addition, he was smiling the entire time...a sign of an individual who truly enjoys his profession! While I normally wouldn't consider spending my day at a car dealership at the top of my list of "fun things to do", Joe made both of my experiences at Lexus Stevens Creek positive, enjoyable ones! More

Pleasant experience I've purchased cars over the years and I could say that this is the easiest, fastest car buying experience so far. I was in and out of there in 3 hour I've purchased cars over the years and I could say that this is the easiest, fastest car buying experience so far. I was in and out of there in 3 hours . Alejandro and Joe Hart was very helpful and as woman going in a car dealership, the experience was not intimidating at all. I walked out of there confident that this is the right purchase me. They worked with me to get to the price that I was comfortable with. And the service did not end after the transaction. They were available the next day to help me with my request. I highly recommend this dealership and would not hesitate in coming back for future car purchase. More

Great customer service It was a pleasure to work with joe hart on my first lexus purchase. Joe was very prompt and has a great attitude towards helping his customers. Highly It was a pleasure to work with joe hart on my first lexus purchase. Joe was very prompt and has a great attitude towards helping his customers. Highly recommend joe and this dealership! More

An account of being mistreated This rating is for Nate Persall. I will try to be very objective in this review and will let you judge if I was treated fairly or not. I went to t This rating is for Nate Persall. I will try to be very objective in this review and will let you judge if I was treated fairly or not. I went to test drive a car last week, and Nate happened to be the person who we bumped into on the parking lot. So he brings us in with a big smile and asks us what we are looking for. I tell him that I am looking for a Lexus NX, and would like to test drive one. And then the first question he asks is when I am looking to buy the car, and I said a week perhaps if I like it and once I have test driven a couple of other models. Fair question, right? And I could visibly see his interest level drain. Even more apparent was his reluctance to let me test drive increased exponentially. Nate did not let me take the car on the freeway, as apparently he will do so only if I decided to take the car home that day, just before signing the paper. Really? Every other dealership I went to on Stevens Creek including Volvo and Acura let me drive the car on the freeway and you won't let me till I promise to sign on the dotted line? Also, when Nate asked how would I like to pay for this car (i.e., lease or finance), and I mentioned I would like to buy it, he said, and I paraphrase, 'Oh! I thought you would be leasing this." Really Nate, what makes you assume I am unable to pay for a Lexus? Please do tell. Oh, and finally, if you have ever test driven a car, you know they give you a printout with the estimate per month pricing etc. Nate refused to give that to us as apparently he cannot justify this to his managers! I am sorry Lexus Stevens Creek that you are employing such an unprofessional and rude sales associate as Nate Persall. It's been a long time since I have been treated this badly by a sales rep and if you claim to be a winner of the "consumer satisfaction award", you should at least treat every customer fairly and with respect and dignity. And I hope you will employ sales rep more professional than Nate, as he is clearly not one. More

Awesome experience!!! Stopped by the dealership over the Labor Day weekend to check out the new RX350. Wasn't 100% sure buying the car since I wasn't sure how much it cost Stopped by the dealership over the Labor Day weekend to check out the new RX350. Wasn't 100% sure buying the car since I wasn't sure how much it cost. I was adamant with the "red" color interior and pearl white exterior. However there were none at the dealership since its uncommon. Prior walking away Stephen offered to show me the NX200 FSport model which came with red interior with white exterior. I was sold the moment I saw the red interior - the color was just stunning....exact "red" I was looking for. To cut the story short - I brought the car! Stephen was superb! He wasn't the typical "pushy" salesman - he treated me as "friend" instead of a "customer"! Very presssional and knowledgeable all around! Thank you Herman for referring Stephen to assist me and also the excellent service you provided as well. I will be sure to come back in the near future to buy! More

Lexus Lease The sales man was very eager to help with finding the right car at the right price. He spent time explaining the lease conditions and made sure I und The sales man was very eager to help with finding the right car at the right price. He spent time explaining the lease conditions and made sure I understood them. He also provided a technical dummy with help in setting up the garage door opener and the blue tooth for my cell phone. He delivered the car in record time, assisting with all the paperwork. A very good experience. More

Amazing Staff, Amazing Experience! I've only bought 1 car before (10 years ago with the help of my parents), and never leased. Needless to say, I was nervous and not sure what to expect I've only bought 1 car before (10 years ago with the help of my parents), and never leased. Needless to say, I was nervous and not sure what to expect. Joe Hart handled all of my inquiries via email and phone, and had the car I was looking at- which is now my car- ready for the test drive when I came in later that day. Joe walked me through processes and made sure I thoroughly understood. Joe is great; definitely made me feel at ease! Eddie Ghanim worked on my financial application, while I signed all final documents with Robert Riley. All three made my experience worth while! I was smiling through every step of the process. More

Best ever best sellers best deal you can find Best seller and front desk every thing was 123 fast easy all the team knows what are thy doing lovely sale person thy keep the word and thy help you t Best seller and front desk every thing was 123 fast easy all the team knows what are thy doing lovely sale person thy keep the word and thy help you to the end love it so much the car is grate with Lexus car of 6 years and unlearned mileage and few month of free oile change on pre owned car that's like dream Love to all I'm going back to get a car for freind soon More

Great time thank you. I liked the process and end result. The LX arrived in perfect condition and the review of all aspects is perfect. I would highly recommend this d I liked the process and end result. The LX arrived in perfect condition and the review of all aspects is perfect. I would highly recommend this dealership. More