Lexus Stevens Creek

Thank You Mr. Paymon Khajavi!!! I have been a Lexus owner for over a decade and have getting my cars only serviced at Lexus dealerships. My most recent experience(s) at the Lexus of I have been a Lexus owner for over a decade and have getting my cars only serviced at Lexus dealerships. My most recent experience(s) at the Lexus of Stevens Creek in Santa Clara, CA have been the best because of my amazing service advisor Mr. Paymon Khajavi! As we know all visits to the dealer, seeking answers to concerns may not be good news, as It wasn't for me on 6/12/16 when a routine oil change service turned out to be a major repair based on an timing chain and an oil leak! Mr. Khajavi did an amazing job explaining the issue in detail and offered different solutions. The cost of the repair was almost $4000, but based on his honesty and sincerety I decided to have the repairs done at Lexus vs. another mechanic for much less in cost! The repairs were done as promised and I was very happy! On a different occasion, this past Friday 7/16/16, I experienced another issue with my car related to the alternater and battery. I had to get my car towed to Lexus of Stevens creek over night and left a note in it explaining the problem and asked Mr. Khajavi to contact me. To my surprise, Mr. Khajavi called me the next day at 7:09 a.m, letting me know he has the car and will have an update for me by mid day on what was going on. Despite that day's heavy workload, he worked quickly to secure a loaner car for me so I can make it to work on time. He contacted me by mid day as promised and told me the alternater and the battery have both failed and the cost of this repair would be $1000...Again only based on the trust I have with Paymon, I approved for the work to be done, regardless of being able to have it done by an outside mechanic for half the price...Why???? Because Paymon has built an awesome professional and trusting relationship with me and I would continue to get my car serviced there as long as he works at Lexus of Stevens Creek! He's always welcoming and friendly and takes full interest in hearing your concern and is very quick and efficient in responding! Please recognize Mr. Khajavi for his amazing customer service skills and commitment! Your company is lucky and privileged to have Mr. Khajavi representing it! Thank You Paymon! More

Great service It was awesome and excellent quote to my car, very happy with my wife and detail information for protection plan with car care before turn in. It was awesome and excellent quote to my car, very happy with my wife and detail information for protection plan with car care before turn in. More

great service! My experience with Steven's Creek Lexus was awesome! Joe Hart was very knowledgeable, patient, and provided excellent service to my liking. I'm very My experience with Steven's Creek Lexus was awesome! Joe Hart was very knowledgeable, patient, and provided excellent service to my liking. I'm very happy to be a part of the Lexus family now and glad I went to this dealership for my new car! More

Smooth ride and smooth purchase I went into the dealership on Saturday ready to have a panic attack. I hadn't purchased a vehicle in over 15 years and I dreaded going through the en I went into the dealership on Saturday ready to have a panic attack. I hadn't purchased a vehicle in over 15 years and I dreaded going through the entire process again. However, this experience was so unlike any of my previous purchases. Joe Hart was extremely helpful throughout. I expected to have to haggle back and forth on the sales price, but I didn't have to. The vehicle Joe suggested for me after talking about budget had just the right set of options and the price Joe gave me was right on target the first time. (I'd been doing a lot of research on sales prices on RX 350s.) The other point of anxiety for me was financing. I already had a pre-approval from my credit union, but I figured I'd have to do a lot of work to get the purchase docs to the credit union so that they could cut a check which I'd then have to go back to the dealership to drop that off. Not the case this time. Gary in finance was able to confirm the pre-approval and worked some magic to get the loan with my credit union finalized and all I had to do was write a check for the down payment. I drove out of that dealership with my new vehicle without any of the post purchase anxiety I was expecting and so far I'm very pleased with my new "Dreadnought" (that's what I've named it). Thanks, Joe and Gary! More

I love my new car! It was a breeze working with Ryan since the first email. He responded in a quick and timely manner. He kept us informed of the car we wanted and if an It was a breeze working with Ryan since the first email. He responded in a quick and timely manner. He kept us informed of the car we wanted and if any additional ones became available. He was very friendly, easy going, and not did not put any pressure on us. Even after we purchased our car, he came by and dropped off car mats at my office! Thank you! More

Pleased with the service and professionalisim I was very please with Herman Samaniego's effort in trying to find a deal that best fit my driving needs and budget. His extra effort to ensure his cu I was very please with Herman Samaniego's effort in trying to find a deal that best fit my driving needs and budget. His extra effort to ensure his customers walk away happy from the dealership is much appreciated. Herman's professionalism and friendly attitude is one of the reasons I leased a car from Lexus for the third time in a row. Regards Rozita Mirzamohammadi More

Overall Excellent Experience Joe Hart was very professional & was the main reason I purchased our 2016 Lexus RX 350. We had looked at a Cadillac but was swayed by Joe & the Lexus Joe Hart was very professional & was the main reason I purchased our 2016 Lexus RX 350. We had looked at a Cadillac but was swayed by Joe & the Lexus showroom. Hopefully, we will have a long & positive relation with Joe & the dealership. More

Great buying experience Everyone there was friendly and helpful. Domingo was especially patient with us and gave us a really great price. Overall great experience. Everyone there was friendly and helpful. Domingo was especially patient with us and gave us a really great price. Overall great experience. More

Herman Samaniego is an outstanding agent! We talked briefly to Herman prior to our drive over to the Lexus dealership. Our conversation was about what kind of vehicle we wanted. Before we had We talked briefly to Herman prior to our drive over to the Lexus dealership. Our conversation was about what kind of vehicle we wanted. Before we had arrived, Herman brought out the car of our dreams! He selected it from over four-hundred others! Talk about a guy that listens to want the customer wants! We were very satisfied with our experience and will happily be returning for a new Lexus in the future! More

As always, we were very happy to deal with Herman! We see Herman Samaniego frequently, since we lease two Lexus cars. This time we wanted to see what was available that might be a good fit.Herman liste We see Herman Samaniego frequently, since we lease two Lexus cars. This time we wanted to see what was available that might be a good fit.Herman listened to our needs and wishes and found for us a great deal for what we wanted. Dealing with Herman is a pleasure, and by now, he knows us and what we want, so its easy and fast to make a decision. See you soon Herman! More