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Lexus Stevens Creek
San Jose, CA
1,254 Reviews
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory, and yes we offer great values, but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus, then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years, then you'll also like that we support our Guests with the most Lexus Loaner Vehicles in Northern California. Enjoy what you drive!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,254 reviews
June 29, 2016
Excellent experience with Stephen Tran and Jennifer Martinez Excellent buying experience with Stephen Tran. I was seeking a used Lexus and on initial visit, there was nothing of interest to me. Talked with Ste Excellent buying experience with Stephen Tran. I was seeking a used Lexus and on initial visit, there was nothing of interest to me. Talked with Stephen describing what I was seeking and within a week, I had a call from him along with a pictures of the car he thought I would like. The deal was closed, including all applicable documents in less than 2 hours. Stephen was very knowledgeable about the car/option options and made decision making a breeze. Jennifer was superb on the document end. I look forward to working with the both of them in the future. More
by ron1949
Employees Worked With
Jennifer Martinez, Stephen Tran
June 29, 2016
Wonderful Assistance from Lena I went with Costco Auto Purchase program and Lena was quick enough to show the Costco membership price without any hesitance. That proved that I can t I went with Costco Auto Purchase program and Lena was quick enough to show the Costco membership price without any hesitance. That proved that I can trust Stevens Creek Lexus for the price and she had enough patience till i am satisfied. In fact, she insisted to test drive the vehicle - even though i was not interested in test drive. Worth a test drive and the purchase. More
by SSUNDARAR
Employees Worked With
Lena Laber
June 28, 2016
Another great buying experience with Herman Samaniego We recently purchased our third Lexus from Lexus of Stevens Creek and our second from Herman Samaniego. He is an exemplary salesman for many reasons w We recently purchased our third Lexus from Lexus of Stevens Creek and our second from Herman Samaniego. He is an exemplary salesman for many reasons which is why we sought him out for this purchase. We appreciate him for his customer service, knowledge and attention to detail. He is also very patient and knowledgeable while explaining the features on the car and the financial options. In addition he is pleasant, sincere and treats you like an old friend. We will definitely contact him again when we decide to purchase another Lexus. We also had an excellent experience with Anita Clevenger, the Finance and Lease Retention Manager. She also was friendly, knowledgeable and very accommodating. She and Herman are an outstanding team who make purchasing a new car a pleasant event. We also highly recommend the Lexus of Stevens Creek dealership. Both the sales and the service facilities are very comfortable environments and the customer service is outstanding. More
by nkfed
June 27, 2016
Really efficient and give good recommendation I had a great experience with Ryan. I thought it would be hard to leasing my first car, but Ryan really help me a lot and made the entire process smoo I had a great experience with Ryan. I thought it would be hard to leasing my first car, but Ryan really help me a lot and made the entire process smoothly. He was very patient and professional. More
by jingbang
Employees Worked With
Ryan Schrantz
June 24, 2016
Herman Samaniego - Who truly cares about his clients I had another great experience with Herman who reached out to me and suggested I come in for a meeting and see what he could do to help me get into a I had another great experience with Herman who reached out to me and suggested I come in for a meeting and see what he could do to help me get into a newer Lexus. He was very helpful and really treated me like I was a family friend. He was very pleasant, and truly sincere about my happiness with choosing a car that was right for me. At the end of the night, I was happily driving home in my 2016 CT200h Lexus. Herman even followed up the following morning to make sure I was content with my decision. He made the experience very stress free. I also want to mention that Anita in finance made my experience also stress free. She was very friendly and I felt she really cared about what I was buying and made sure I was comfortable with my decision. More
by Happy Camper
June 21, 2016
Wonderful buying experience with Ryan We are very happy with this dealership. Ryan was very polite, patient and willing to help his customers. Everything went very smoothly. We strongly We are very happy with this dealership. Ryan was very polite, patient and willing to help his customers. Everything went very smoothly. We strongly recommend Ryan to everyone. More
by tmm
Employees Worked With
Ryan Schrantz
June 18, 2016
Personable Joe Hart was the salesman for my new RC. He was knowable about the car, answered all my questions and concerns. He covered everything to my complete Joe Hart was the salesman for my new RC. He was knowable about the car, answered all my questions and concerns. He covered everything to my complete satisfaction. He made the whole process fun, both him and the finance guy, Gary. It was a pleasure to be served by him. My drive home was a couple of hundred miles and he even called to make sure I got home safe and sound. The professionalness of this dealership is first rate. This is the 3rd car that we have purchased from Stevens Creek and we plan on at least one more. More
by Lulu
June 15, 2016
Stephen Tran was easy and great to work with Very friendly dealership. One drawback is that during our first two visits, it took a very long time for a sales person to help us. Once we were helpe Very friendly dealership. One drawback is that during our first two visits, it took a very long time for a sales person to help us. Once we were helped, everyone was fantastic. More
by rprakash
Employees Worked With
Stephen Tran
June 14, 2016
Ryan is great! I first went into the dealership knowing the bare minimum about different makes and models of cars, but Ryan took the time to listen to what I am look I first went into the dealership knowing the bare minimum about different makes and models of cars, but Ryan took the time to listen to what I am looking for and was extremely patient in introducing all the features of RX350, which I ended up purchasing after a few more visits to the dealership. I enjoyed the entire shopping experience with Ryan. He is very friendly and helpful, yet never pushy or aggressive. He gave me lots of insights and advices, as well as all the time I needed to visit other dealers and learn about their competitor's cars. Therefore, I feel very confident with my decision, knowing that it was not made out of impulse or a hard sale. The price he offered was competitive. He also went the extra mile to accommodate some of my needs. I truly appreciate what he has done, and would not hesitate to recommend him to my friends if anyone I know is interested in a new car. More
by Cindy
Employees Worked With
Ryan Schrantz
June 11, 2016
Great experience, and I really love my new Lexus! Herman and Anita were very helpful with the entire experience in leasing this new Lexus. I am very pleased with the updated version of the 350 RX. ser Herman and Anita were very helpful with the entire experience in leasing this new Lexus. I am very pleased with the updated version of the 350 RX. series. I chose a dark interior because of the last Lexus light interior not wearing very well. More
by Sal
