Lexus Stevens Creek

My car buying experience with Lexus of Stevens Creek . My experience with Lexus of Stevns Creek, and salesman Herman Samaniego was superb. Herman is a low pressure, thoughtful and conscientious gentlemen. My experience with Lexus of Stevns Creek, and salesman Herman Samaniego was superb. Herman is a low pressure, thoughtful and conscientious gentlemen. He is very knowledgable about his product, and very thoughtful in the manner in which he deals with each customer. Herman went out of his way to be sure I understood the specifics of my knew car, especially the many electronic features. I highly recommend this dealership, and suggest all potential buyers seek out Herman Samaniego to be your guide. He is a consummate salesman, and gentleman. More

Experience! This is my 2nd lease through Lexus and my experience once again so easy! Herman took the time to find the car I was looking for and very easy to work This is my 2nd lease through Lexus and my experience once again so easy! Herman took the time to find the car I was looking for and very easy to work with. Anita and Herman make a great team and saved so much time. More

NX200t - Love It I have been driving the RX400 and 450h for the last 6 years and wanted to get something a bit smaller, the NX is the perfect size! I was conteplating I have been driving the RX400 and 450h for the last 6 years and wanted to get something a bit smaller, the NX is the perfect size! I was conteplating getting the honda CRV or the toyota R4 just to get a smaller SUV, but once I got in the lexus NX it reminded me why I love the lexus brand. It is cute and sporty and has spunk too. More

Service without record Lexus Stevens Creek Service didn't track and manage my 2015 Rx350 case. With a scheduled appointment for my Rx350 engine system noise problem, I broug Lexus Stevens Creek Service didn't track and manage my 2015 Rx350 case. With a scheduled appointment for my Rx350 engine system noise problem, I brought my car to Lexus Stevens Creek Service at 7am on Nov. 7th, 2015. Service Adviser Carlos Munoz met me and handled the appointment. A technician spent about an hour with me to diagnose the noise problem. He test-drove my car, measured the engine idle speed (the RPM was normal), and compared my car's noise with another Rx 350 (which had similar mileage to mine) and one Lexus 350 sedan. Apparently, my car's noise was higher. He also opened the hood and listened my car's engine directly. The engine itself was quiet but we did heard the noise at the front seats. At the end, Carlos told me two things: (1) Stevens Creek Service wouldn't be able to do anything with the noise problem and will pass the case to the Lexus manufacture and (2) Stevens Creek Service would follow up the noise problem again at 5000 miles maintenance after the car system further "broke in". I did request Carlos to record the noise problem and investigation result, and Carlos promised to do so. By the time at the 5000 miles maintenance on Feb. 6, I learned that the noise problem and my scheduled problem check on Nov. 7th was not on Stevens Creek Service's work record and the Service Schedule had "no show" on my Nov. 7th appointment record. And there was no record for my previous visit and associated technician work for the same problem in October 2015 either. I communicated the situation of customer case mishandling to a service manager (Todd Rebhan) in person at Stevens Creek Service as well as to the service manager and Carlos Munoz in email, requesting documenting the missing case. There has been no result. More

Amazing from Start to finish!!! I have never leased a vehicle before but Stevens Creek Lexus made it extremely easy and friendly for me to finish the deal in under few hours. Daniel/ I have never leased a vehicle before but Stevens Creek Lexus made it extremely easy and friendly for me to finish the deal in under few hours. Daniel/Windy have been a pleasure to work with and very professional. Frankly, they understand value of each dollar spent and thats where they assisted me in getting a good deal. Highly recommended! Good luck! More

Wonderful experience Herman was incredibly helpful and provided us with red carpet customer service! We will definitely back in the future to work with Herman. He made our Herman was incredibly helpful and provided us with red carpet customer service! We will definitely back in the future to work with Herman. He made our re lease experience very smooth. More

Words can't say enough! Words can't say enough of what an awesome experience it was to be here. I was referred by a co-worker who told me to get in contact Herman Samaniego. Words can't say enough of what an awesome experience it was to be here. I was referred by a co-worker who told me to get in contact Herman Samaniego. Once I reached out to him, his customer service was very welcoming. This was important to me because I wasn't looking to talk to a shark who has bad motives. He asked the right questions and gave me some options/recommendations on what could possibly work for me. We scheduled a one-on-one appointment to review the cars to see which one I would like. From there we did a test drive, showed me the features, and gave me some history about Lexus. Although I wasn't ready to buy the first day I met, we exchanged information and kept it contact. I had many questions, but Herman promptly responded and helped me out as much as possible. The next time I went with him, we went over numbers and looked out for my best interest since they a great rate/incentive going on. He made everything work in my favor and I left the dealership with a 2016 Lexus IS 200t in my favorite color (Sonic Blue Mica), which is a very hard color to find out here. I would also like thank Anita with her wonderful help and making the financing process very simple. She crunched those numbers and got the best deal possible for me. She's really nice and she also looked at for my best interest. I would definitely recommend people to go Lexus of Stevens Creek. Ask for Herman, he knows his stuff! More

Great service! Stephen was awesome to work with! Whether over the phone or in person, Stephen was easy to talk to and he didn't make me feel pressured. He was also Stephen was awesome to work with! Whether over the phone or in person, Stephen was easy to talk to and he didn't make me feel pressured. He was also very knowledgeable when it came to details regarding the new 2016 RX. I will definitely request to work with him for my next Lexus purchase. More

good services very patient feels good, all the teams working really hard and late, also it is good has someone work there for customer who not speaking english very patient feels good, all the teams working really hard and late, also it is good has someone work there for customer who not speaking english More

Herman was a pleasure to work with! Herman is professional, patient and kind. I would recommend Herman with a 5 star rating. Thank you Herman for all your help and patience. S Agar Herman is professional, patient and kind. I would recommend Herman with a 5 star rating. Thank you Herman for all your help and patience. S Agarwal More