Lexus Stevens Creek

Celine-Proving Excellent Customer Service & Satisfaction! Just got a brand new RC Coupe from Lexus Stevens Creek! Worked with Celine Bian, one of the best sales person I have ever met! She seemed to genuinely Just got a brand new RC Coupe from Lexus Stevens Creek! Worked with Celine Bian, one of the best sales person I have ever met! She seemed to genuinely care about my requirements and not just about making the sale. The first time I walked in and told them I just completed school and wanted a new RC as my first car, I could sense the skepticism in their faces, but none the less, Celine was very friendly and took me on a test drive. The car was as good as I had imagined it would be. Celine took the time to explain all the features of the car. Since I had no credit of my own and didn't want a co-signer on my lease, I had almost decided to give up pursuing this car when Celine did the research and got back to me with a possibility I could still get the car. Unlike most sales people, she limited her texts/calls/emails and never annoyed me with too many of them. I went to another dealer because they had the exact car I wanted and got a deal that I was actually happy with. Celine promised me that she would do her best for me if I went back to her. I didn't think it would help but I was really happy I did because she cut the price by 8% more on top of what the other dealer already did! Even her colleagues couldn't believe she got me such a great deal! One final problem arose because of the fact that I wanted a special color - Delivery only after 10 days. However, I explained to Celine that I wanted the car as soon as possible since I did not have any other way of commute and she was able to make arrangements for the car to be delivered within 5 days! She even helped me with my applications and was there with me till I drove off with the car. Overall, I'd say one of the best service I've gotten in US! Buying a new car wasn't half as bad as I imagined it'd be! For my next car, the Lexus LFA, I know who I'm going to! :) More

Loveeee my new car Stephen was soo helpful!! He Definitely deserves 5 stars! Stephen answered all my questions. He also did his very best to get the price of the car to Stephen was soo helpful!! He Definitely deserves 5 stars! Stephen answered all my questions. He also did his very best to get the price of the car to what I was asking for..Stephen made sure to fix the door ding on my car and kept in touch with me the whole time. Overall Stephen made my experience at lexus very welcoming and comfortable! Will definitely recommend him to friends and family who are looking to buy a car :) More

Excellent experience Bought RX350 from Ryan with Costco program. Ryan given me a lot helps. He also reached me a lot features for my new toy. Thanks Ryan, Bought RX350 from Ryan with Costco program. Ryan given me a lot helps. He also reached me a lot features for my new toy. Thanks Ryan, More

Great experience Stephen was so friendly in helping me purchase my first car. He took great care of me and my Mom! Thank you! :) Stephen was so friendly in helping me purchase my first car. He took great care of me and my Mom! Thank you! :) More

AMAZING LEXUS TEAM! We couldn't have been happier with our new purchase on 5/8/15. Big thanks to our sales-woman Celine Bian & the Lexus team! :)) Now that our family We couldn't have been happier with our new purchase on 5/8/15. Big thanks to our sales-woman Celine Bian & the Lexus team! :)) Now that our family is expanding, it's time to get a newer, reliable, & bigger car. Celine walked over to us as we were looking at the show cars in the building and I told her, I gave them a call the other day asking about a vehicle on the lot. We just came to check it out because we're still on the search and didn't want to buy a car right away unless it was the right price and if it had everything we wanted. Hubby & I would not settle for less. She fully understands and showed us around (offered snacks, drinks, etc) and my husband asked if we were able to get one today, can she "hook it up?" Lol. She said, "She will do the best she can" & SHE SURE DID!! So we went outside to the lot, took a few looks at some of the cars. She answered every single one of our questions without any trouble. Now that is a great sales person! She's very smart & knowledgeable. Just talking to her for the first 10 minutes, I knew she is the one who's gonna make us the happiest first time car buyers at the end of the day. She definitely gave us her honest opinions and I couldn't have agreed more. I like the fact she's easy-going, very talkative, not pushy at all. My husband and I finally came to an agreement on a car & Celine was ready to start our process. We met Sales Manager - Ted Liu, both he and Celine worked a large amount of great deals for us until we all came to the middle. They definitely did a great job on giving us the best deals. No other dealership would have offered us that great deal and wouldn't have given us all their time & effort. Big bonus to those two! Ted is such a nice man, also very knowledgeable, & he also made my family (husband, 3 year old son, and I) very comfortable and satisfied with our new purchase. Now, half way through our process we met Financial Manager - Robert Riley; a funny fella I must say. He did all our paperwork and financial stuff quick & simple. He covered everything we had on the car & if we wanted extra warranty and other small packages, but we kindly declined since our new car was already fully loaded w/ warranty. He called Celine on the intercom that we are ready and I asked him, do you guys ever call her Celine Dion? He laughs and said a few of the guys out there do. My husband then noticed that Robert accidentally left the intercom on and he can hear us loud in the building. Oops! Lol. We weren't able to take our car home that night so we came back early morning the next day. I believe, Mark Hudson - Financial Director went over our paperwork one last time to make sure everything was signed and congratulated us on our new purchase. (: He too, is a nice man. Last final step, Celine went over our car & showed us how everything works. Everything seems pretty easy to remember and if we did need help, we can always read the manual book or give her a text. Time to take this baby out on this beautiful Saturday morning! :D Overall, our car experience at Lexus of Stevens Creek was great! We were in & out, done with paper work within 3 hours. No pressure. No heat. You definitely can rely on the Lexus team to get you the car you want and get the best deals in town! We don't regret our purchase one bit and I'm so thankful Celine was the one who helped us out. She is the BOMB! I definitely recommend her if you need help with purchasing a new/used car. THANK YOU AGAIN, LEXUS OF STEVENS CREEK! More

Concierge Service! Stephen made the purchase of our new GX 460 painless! In the past, we have purchased from car brokers to avoid the hassle involved at dealerships, bu Stephen made the purchase of our new GX 460 painless! In the past, we have purchased from car brokers to avoid the hassle involved at dealerships, but Stephen was able to arrange the delivery and signing of our car papers to the convenience of our own home. Almost all our negotiation was done via email and I can't tell you how valuable it is for a busy parent to not have to spend time in a dealership. He was very accommodating, patient and a pleasure to work with! More

Great Experience! Parrish was very helpful and not at all pushy at all. He covered all the essential features of the car and was helpful about everything. We lost a be Parrish was very helpful and not at all pushy at all. He covered all the essential features of the car and was helpful about everything. We lost a bet with our friends about how long it would take for a salesman to say "what can we do to get you to buy a car today". Parrish never said that! I felt he listened to everything we said and answered all of our questions questions. Best experience I've ever had with a car dealership. Thank you Parrish! More

Wonderful Experience My wife and I had a wonderful experience!! Vincent was very easy to deal with. He delivered on everything we had discussed on the Internet. Mark was My wife and I had a wonderful experience!! Vincent was very easy to deal with. He delivered on everything we had discussed on the Internet. Mark was very helpful with the finance and warranty paperwork. Just a pleasant atmosphere and a first class dealership! More

Hassle free! It's been great working with Ryan, Kristine and the team at lexus stevens creek (even after 2yrs!) Ryan's professional and composed demeanor has al It's been great working with Ryan, Kristine and the team at lexus stevens creek (even after 2yrs!) Ryan's professional and composed demeanor has always made our car picking experience stress free and satisfactory. He is generously recommended! More

Wonderful Experience!! We just leased a new RX350 and the experience was excellent. Not only was the salesperson easy to work with, but they were also very knowledgable abou We just leased a new RX350 and the experience was excellent. Not only was the salesperson easy to work with, but they were also very knowledgable about all aspects of the car, explained everything very clearly and made us feel comfortable. The dealership followed-up to make sure I was satisfied and offered assistance setting up service. Super happy with our choice to go with them on the lease!!! More