Lexus Stevens Creek

Wet Dog Scummy worthless dealership... You would expect a lot more from a high end dealership. Our salesman, Parrish, was a complete stereotypical used car sa Scummy worthless dealership... You would expect a lot more from a high end dealership. Our salesman, Parrish, was a complete stereotypical used car salesman. Lie after lie which would have been okay except we had just driven 3 hours to see this vehicle. We were looking at a used highlander and when we got inside it smelled so strong like a pet groomer and 20 wet dogs. Then to make matters worse, the car didn't start. Literally. After he tried smoothing things over, we drove the car and we just couldn't get the smell out of our head. Then Parrish told us, "don't feel bad... We will sell this car if you don't want it." To which I replied, "We don't feel bad for you! You should feel bad for us! We just drove 3 hours to a wet dog smelling vehicle that didn't start!" Needless to say I was pissed, then of course when we get back to the dealership this xxxxxxxx tries to hurry us along because supposedly someone else "is ready to buy it". I mean he even had another dealer come out and hand gesture in a hurry as if there was someone actually standing there with a was of cash ready to buy. In our frustration we followed this other dealer and my boyfriend told the couple he was selling to... "Don't buy that car it smells like wet dog." To which they reply, "we're not looking at that highlander we are looking at the other one." What do you know we were scammed by the used car salesman. It's just disappointing when people can't even be a good human being. I mean after a 3 hour drive we weren't even offered a coffee, or water. Parrish was absolutely terrible and a complete LIAR! Do not get scammed by this place or this guy! More

I would give 10 star if I could. I had BEST service and deal with Herman. He also came by dealership on his day off for my short vacation. It was my 2nd time that I dealt with him. Al I had BEST service and deal with Herman. He also came by dealership on his day off for my short vacation. It was my 2nd time that I dealt with him. Always great. I highly recommend Herman. More

Costumer Service Celine provides an excellent service to costumer and the overall experience was great at lexus Stevens creek. Thank you Ted and Celine I am very happy Celine provides an excellent service to costumer and the overall experience was great at lexus Stevens creek. Thank you Ted and Celine I am very happy with my car. More

5 Star! Herman drove a long way to deliver our car on a Sunday. He's super patient and answered our questions during our meeting and through emails. He's ve Herman drove a long way to deliver our car on a Sunday. He's super patient and answered our questions during our meeting and through emails. He's very easy to work with. We would highly recommend him! More

Celine is professional and friendly. Highly recommended! We got a new 2015 RX350 AWD. Celine is knowledgeable about Lexus and she helped us pick the right options we need. For price, this dealer can match We got a new 2015 RX350 AWD. Celine is knowledgeable about Lexus and she helped us pick the right options we need. For price, this dealer can match the internet quote and maybe slightly lower. The transaction was very smooth without any pressure. Celine is highly recommended. More

Celine fought for me to get best price I ve got a used 2014 Lexus RX350 from Steven Creek Lexus dealership. Got helped by Celine and i have to say she is wonderful. I told her that i have s I ve got a used 2014 Lexus RX350 from Steven Creek Lexus dealership. Got helped by Celine and i have to say she is wonderful. I told her that i have some limitation with my budget and i can't get this car with this price and she fought for me to get the best deal. Although its a used car but they ve financed it at very good rate and 4K below KBB value. She was very helpful and brought me the peace of mind and now we are happy. I'm a bargainer and that night i was keep bargaining because of limitation on my budget and they granted me for that. She is very professional and that night showed very best attitude to me. I'm happy with and i recommend other people to try and go for Celine. She is so kind and helpful. She is patiently showed me few cars and we drove them mean while she was explaining the features and etc. More

Celine is awesome I got a pre-owned Lexus ES350 from Celine. When I came to Celine, I didn't know which car I was gonna get and didn't expect I would actually buy a car I got a pre-owned Lexus ES350 from Celine. When I came to Celine, I didn't know which car I was gonna get and didn't expect I would actually buy a car on that day. Then Celine gave me very detailed introduction and finally convinced me. She is very professional and patient in answering my questions. Last but not least, she got a very fair price for me. I would definitely recommend her to any of my friends who is interested in buying a car. More

Vincent is very professional I can find my ideal car in 5 minutes with Vincent. I try driving the car in freeway. And I purchased it with the reasonable price. I can find my ideal car in 5 minutes with Vincent. I try driving the car in freeway. And I purchased it with the reasonable price. More

Kudos to Jennifer Martinez Jennifer Martinez did an amazing job. She was knowledgeable, and very patient in answering our questions. In dealing with Jennifer, we felt like we Jennifer Martinez did an amazing job. She was knowledgeable, and very patient in answering our questions. In dealing with Jennifer, we felt like we got a very fair price. And after we made the decision to buy, she was exceptional in educating us about our acquisition. She also has a lively sense of humor, which comes in handy when dealing with customers. I would recommend her without hesitation to anyone who wants to buy a Lexus. Jim Towery More

New Lexus CT200h My fiancée and I got our 2014 IS 250 F at this Lexus location are return customers. This time we came looking for an CT200h F Sport. We worked with Ce My fiancée and I got our 2014 IS 250 F at this Lexus location are return customers. This time we came looking for an CT200h F Sport. We worked with Celine and Ted who provided excellent quality of service/ were accommodating. This is our 2nd time with Ted and he's willing to offer good and reasonable deals. I highly recommend both. More