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Lexus of Akron-Canton - Service Center

Akron, OH

4.8
84 Reviews

84 Reviews of Lexus of Akron-Canton - Service Center

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July 16, 2022

My service appt. was fine. With all the construction going on at Lexus, We we're surprised it went as well as it did. Everyone concerned was very nice, and the servic More

by Jerry Melegari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Jul 18, 2022 -

Lexus of Akron-Canton responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Lexus of Akron-Canton

July 16, 2022

When I always go into the dealership it is always a welcoming feeling. I would highly recommend Lexus of Akron Canton for any of your needs. More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Robbie Eggeman
Jul 18, 2022 -

Lexus of Akron-Canton responded

We're thrilled the Lexus of Akron-Canton team always welcomes you with a big smile. Thank you for being a great customer, Kim!

July 01, 2022

Service department staff were very friendly, helpful and professional. They took care of my issues, made sure I had some coffee and contacted me when they were done. More

by Dpp32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Richards, Robbie Eggeman
Jul 01, 2022 -

Lexus of Akron-Canton responded

We are very happy to hear that you had a positive service experience. Thanks for leaving Lexus of Akron-Canton a review and we'll see you down the road.

June 29, 2022

The sales team is amazing too bad the service isn’t. First Lexus horrible experience. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nikolas Rair
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Lexus of Akron-Canton responded

Michelle, while we appreciate the kind words about our sales team, the rest of your review is disappointing to receive. I would appreciate the opportunity to speak with you directly to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Jon Morris - Service Manager - 330-645-4800

June 18, 2022

Brought car in for 30k service. Everyone at the dealer is professional and friendly. They explain the service beforehand and review it afterwards including a video from the technici More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Jun 20, 2022 -

Lexus of Akron-Canton responded

Brad, thank you for taking the time to review us! We are thrilled to hear that you had such a successful and transparent service experience working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!

June 10, 2022

Scott was extremely helpful, the whole atmosphere and team were fantastic. Very welcoming right from the door. They truly put a lot of thought and care into the services they provide. Above top notch! More

by Nicole & Johnny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The guy at the door moving cars around - forget his name, Scott Gilmore
Jun 10, 2022 -

Lexus of Akron-Canton responded

Nicole and Johnny, thank you so much for this fantastic review! We're thrilled that you enjoyed working with Scott and our team here at Lexus of Akron-Canton. We hope to see you again down the road!

May 28, 2022

They always do a great job. Appointment is ready on time. They are thorough in their service and do an excellent job of explaining any problems and the possible solutions. More

by Bill Bauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Lexus of Akron-Canton responded

Bill - thanks for the review. We're glad that the team was timely and nice to work with. See you again next time here at Lexus of Akron-Canton!

May 07, 2022

Fast service and great advice. Always happy at Akron Lexus service and parts department. Best in the area More

by nstanforth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Lexus of Akron-Canton responded

Happy customers make us happy! Thank you for the rave review and for being a loyal Lexus of Akron-Canton customer. We hope you have a wonderful week.

May 06, 2022

Very professional and fast service. Expecting an over night service for an upholstery treatment but it was completed in less than one day. Car was returned washed and cleaned inside and More

by Sean
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Richards
May 06, 2022 -

Lexus of Akron-Canton responded

Thank you for your wonderful review, Sean! We are glad to see that our team was professional and fast! We are grateful for your business, and we look forward to seeing you again soon!

April 15, 2022

Great service. ...very professional and helpful Had an emergency with vehicle and service department was very accommodating and met my needs. More

by Evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Lexus of Akron-Canton responded

Thank you for your confidence in our service team! We appreciate your business and your thoughtful feedback here at Lexus of Akron-Canton. Drive safely until we see you next!

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