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Lexus of Arlington

Arlington Heights, IL

4.6
3,652 Reviews
Here at Lexus of Arlington, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. It's our world class customer service that helps us earn your business time and again while serving your driving needs! It all starts with our attractive selection of new Lexus cars including Lexus RX350, GX 460, NX 300, ES 350, IS 300 and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car. Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive! LEARN MORE ABOUT THE AUTO SERVICES AVAILABLE TO DRIVERS IN ARLINGTON HEIGHTS, PALATINE, KILDEER, HOFFMAN ESTATES AND DEER PARK IL It's not just about helping you select a new or used car here at Lexus of Arlington. Our auto finance center also works to ensure that you take advantage of a lease or loan solution that fits squarely into your budget. That gives you the chance to enjoy a great deal on a high-quality new or used car. We strive to ensure that your car maintains its original quality for thousands of miles. Don't hesitate to visit our service and parts centers for auto maintenance and repairs near Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. You'll always find peace of mind with our factory-trained technicians working on your new or used car. It's all part of our desire to help you make the most of every drive in your new Lexus or used car. If there's any way we can improve your ownership experience, please give us call or stop by Lexus of Arlington in Arlington Heights today!
Contact Dealership

1510 W Dundee Rd

Arlington Heights, IL

60004

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Showing 3,652 reviews

August 31, 2021

Excellent service Tony provided exceptional service.. Excellent service Tony provided exceptional service.. His attention to my is greatly appreciated. I recommend Tony to my friends for similar servi More

by SRINIVASA_S_PUL45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Sep 01, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 31, 2021

With more people like Chris in sales and Mitch in Finance, you can have a 5 star facility. They are the few i know that showed great customer service. More

by LMARINAB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ward, Mitch Horwitz
Sep 01, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

August 31, 2021

Adriana was excellent to work with! Super easy communication and helped find the exact car I was looking for even though it was at a different dealer. Highly recommended! More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Martinez, Adriana Cerlat
Sep 01, 2021 -

Lexus of Arlington responded

Thank you, Nick! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Adriana met your expectations. Thank you for choosing Lexus of Arlington. We look forward to having you as one of our valued customers for many more years to come!

August 31, 2021

Este dealer te ofrece los mejores servicios y tiene empleados súper amables q te brindan toda la atención q te mereces y yo personalmente te recomendaría More

by NECIFORO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José García
Sep 01, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

August 31, 2021

Tom some manager there complete xxxxxxx. I have my Lexus wash there I specifically told the Porter to retract the antenna on my 24-year-old Lexus LS400 he failed to do so Tom comes out offers to fix it and More

by Dls
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Thomas Prondzinski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Lexus of Arlington responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 30, 2021

Good job. Nice welcome. Haresh was courteous, very energetic, fair, effective, customer focused. Fast service. Loaner provided. Excellent car drop off service provided. Cannot be more satisfied. More

by CARLSHIB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

August 30, 2021

My experience at the service department was great. I went in, spoke with a service advisor, and was informed when my car was done. Everything was done in a timely manner. More

by Joyce915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Aug 31, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

August 30, 2021

Edgar is really an excellent sales consultant. Very helpful to find the right vehicle for me. Answered all the questions; explained everything in detail with a smiling face. More

by sammathew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Martinez
Aug 30, 2021 -

Lexus of Arlington responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Edgar, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 29, 2021

It was smooth from start to finish. I was treated with kindness, & respect. Lori was very pleasant , she is the right person for the job. More

by MSBACOLOD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lori devega
Aug 30, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 30, 2021 -

MSBACOLOD responded

With the amount of money I spent on my car, I will always expect nothing but the best from you. Keep it up. Please continue to employ the cream if the cream among your staff. It’s all worth it for your dealership.

August 29, 2021

Very easy to schedule an appointment Service advisor was Very easy to schedule an appointment Service advisor was very knowledgeable Facility is very nice and waiting room is very comfortable My car wa More

by yury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Kennedy, Tim Webb
Aug 30, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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