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Lexus of Arlington

Arlington Heights, IL

4.6
3,652 Reviews
Here at Lexus of Arlington, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. It's our world class customer service that helps us earn your business time and again while serving your driving needs! It all starts with our attractive selection of new Lexus cars including Lexus RX350, GX 460, NX 300, ES 350, IS 300 and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car. Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive! LEARN MORE ABOUT THE AUTO SERVICES AVAILABLE TO DRIVERS IN ARLINGTON HEIGHTS, PALATINE, KILDEER, HOFFMAN ESTATES AND DEER PARK IL It's not just about helping you select a new or used car here at Lexus of Arlington. Our auto finance center also works to ensure that you take advantage of a lease or loan solution that fits squarely into your budget. That gives you the chance to enjoy a great deal on a high-quality new or used car. We strive to ensure that your car maintains its original quality for thousands of miles. Don't hesitate to visit our service and parts centers for auto maintenance and repairs near Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. You'll always find peace of mind with our factory-trained technicians working on your new or used car. It's all part of our desire to help you make the most of every drive in your new Lexus or used car. If there's any way we can improve your ownership experience, please give us call or stop by Lexus of Arlington in Arlington Heights today!
Contact Dealership

1510 W Dundee Rd

Arlington Heights, IL

60004

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Showing 3,652 reviews

August 28, 2021

The dealership was great! Very clean and well organized. Everyone was very friendly and willing to help out in any way possible. Adriana was the best! I would definitely come back to buy another Lexus from More

by Ashleyseaver47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriana Cerlat
Aug 30, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, Ashley, and for taking the time to leave us this wonderful feedback!

August 28, 2021

Nice dealership- no funny games, no forced upgrades. Will come back for service. The salesman - technician and finance guy were very helpful- very nice experience. More

by Laurynas.paulauskas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriana Cerlat
Aug 28, 2021 -

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, and let Adriana and Peter know if we can be of any more assistance!

August 28, 2021

Really nice very clean good atmosphere state of the art facility. Very good people to work with and helpful Very comfortable to relax and wait for the car. More

by JDHEEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lori Devega. Service consultant
Aug 28, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Lori and our team. We're glad to hear we delivered such a great experience!

August 28, 2021

I can’t even begin to express how thankful I am to Tom in service for how he dealt with my husband, a man who besides having the oil changed hasn’t had his car in for service for years. Al was so impressed w More

by ktdorn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Lexus of Arlington responded

It's great to hear that Tom was able to help you and your husband Al out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

August 27, 2021

The assistant service manager Jose Garcia is in believably attentive to the customers needs. In fact he just called because his driver has been out all day and he offered to personally Deliver o More

by Tzanck0306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Aug 28, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. Jose and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 27, 2021

I loved Edgar He made sure he communicated everything with us , he also made us extremely comfortable More

by niyah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamil Wojcik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Martinez
Aug 27, 2021 -

Lexus of Arlington responded

It's great to hear that Edgar delivered such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

August 27, 2021

Great job! TOM made it so, from start to finish. You should have more like HIM. I'm actually looking forward to my next service appointment! More

by SLEE000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Lexus of Arlington responded

We appreciate your business here at Lexus of Arlington. We're glad to hear that you had such a positive experience here with Tom. Thank you for taking the time to leave us this great five-star review. Our team looks forward to serving you again soon!

August 26, 2021

Lexus dealership has very good service people. They are friendly great knowledge which makes repairs and cost easier to handle. I recommend Lexus dealership to all my friends More

by BHMF6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

August 26, 2021

I didn’t have the experience buying a car here, only dealing with the service manager Lori with an insurance claim and she really handled it so well. Being on my side the whole time and advocating for m More

by Myasulic
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lori
Aug 27, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

August 26, 2021

I am presently unhappy with your dealership.I have put I am presently unhappy with your dealership. I have put in several calls to Marcin A and he has not return my messages. I have been lied to in reg More

by PAMELASUE52
Recommend Dealer
Yes
Employees Worked With
Tony ?
Aug 27, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're sorry to hear that you weren't satisfied with your experience, and we apologize for the lack of communication. Please don't hesitate to reach out to management directly so we can discuss this in more detail and see how we can turn this situation around for you.

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