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Lexus of Arlington

Arlington Heights, IL

Overview
Employees
Reviews
Vehicles
4.6
3,652 Reviews
Here at Lexus of Arlington, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. It's our world class customer service that helps us earn your business time and again while serving your driving needs! It all starts with our attractive selection of new Lexus cars including Lexus RX350, GX 460, NX 300, ES 350, IS 300 and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car. Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive! LEARN MORE ABOUT THE AUTO SERVICES AVAILABLE TO DRIVERS IN ARLINGTON HEIGHTS, PALATINE, KILDEER, HOFFMAN ESTATES AND DEER PARK IL It's not just about helping you select a new or used car here at Lexus of Arlington. Our auto finance center also works to ensure that you take advantage of a lease or loan solution that fits squarely into your budget. That gives you the chance to enjoy a great deal on a high-quality new or used car. We strive to ensure that your car maintains its original quality for thousands of miles. Don't hesitate to visit our service and parts centers for auto maintenance and repairs near Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. You'll always find peace of mind with our factory-trained technicians working on your new or used car. It's all part of our desire to help you make the most of every drive in your new Lexus or used car. If there's any way we can improve your ownership experience, please give us call or stop by Lexus of Arlington in Arlington Heights today!
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1510 W Dundee Rd

Arlington Heights, IL

60004

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Showing 3,652 reviews

August 26, 2021

Great job by Haresh! He was very professional and thorough explaining the needed service. Overall, it was a very pleasant experience! I would certainly recommend Lexus of Arlington to others. More

by Lexus RX
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2021 -

Lexus of Arlington responded

Thank you for the kind words for Haresh and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 26, 2021

Perfect service , fast and on point . Very professional at every aspect . It’s not the first and not the last purchase from this Lexus store More

by ROBERTZENTAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Wierzba
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2021 -

Lexus of Arlington responded

It's fantastic to hear, Robert, that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lexus of Arlington!

August 26, 2021

Lori explained all and provided a great customer service during my service appointment she explained what needs to be done as well what needs to be done the next time More

by Alvida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori - service 5 star
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Aug 26, 2021 -

Lexus of Arlington responded

Thank you so much for your great review! We are so glad that Lori had the opportunity to work with you, and we are thrilled that you found your experience with her to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

August 25, 2021

Naresh was great! He is always knowledgeable and professional! Provides wonderful service and ensures he answers any questions and provides data to all my servic More

by Lawguy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2021 -

Lexus of Arlington responded

Thank you for your review and kind words for Haresh! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

August 25, 2021

Overall service went well, BUT unfortunately someone from workers dropped my vehicle key and plastic part got chipped and the dealership did attempt to communicate and resolve the issue. More

by ImperialUnion
Recommend Dealer
No
Employees Worked With
Lori
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Sep 11, 2021 -

Lexus of Arlington responded

We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

August 24, 2021

Suggested services which are not required, while not identifying basic safety concerns (brakes) during multi-point inspection. Follow up visit(200 miles later) to another dealerships resolved the issue. More

by ustas55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tony Coyoc
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Aug 26, 2021 -

Lexus of Arlington responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Aug 26, 2021 -

ustas55 responded

Thank you for getting back to me. I'm afraid that there's nothing much to discuss at this point, since services were completed to my satisfaction at another location. As far as more details about my my experience at Arlington: upon arrival to my scheduled appointment and presenting a coupon for a "Complimentary inspection" to a service advisor, I was asked "Why?". I've explained my concern about issues with brakes. To which he responded that "we are busy now", and started to check car history, and "recommended" to replace all fluids in the car. Upon "completion" of inspection I was told that everything is ok. A week later I went to another Lexus dealership where I witnessed that brake pads were 100% gone. The point is: if it's an inspection (complimentary or otherwise) it has to be completed with honesty and respect to a customer. Brake inspection could be done without removing a wheel to identify a visible issue/problem, which I believe an excessive wear of pads falls into this category. Perhaps I will have another opportunity to utilize your services (in the distant future), and perhaps I will have more positive experience.

August 24, 2021

Excellent service with price that can’t be beat on service. In addition I recently sold my used Camry and received much more than any other dealer - best dealership in the chicago suburbs by far! More

by SHULMANMAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcin Ajdukiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Igor, Dennis Schorle
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Aug 24, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 24, 2021

I Highly recommend Haresh. He is so awesome, extremely friendly and helpful! I’ve never had a better customer service experience. He is the best ! Highly recommend his help More

by Nlip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2021 -

Lexus of Arlington responded

It's great to hear that Haresh has been so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

August 24, 2021

Got squeezed in on a Saturday with no problem. Had a bunch of work done and got to pick it up on the same day. More

by sadiegiroux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
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Aug 24, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with our team, and we look forward to working with you again!

August 23, 2021

Friendly advisor, Tony, made it a quick process. Clean showroom and waiting room. Nice snacks. Woodfield Lexus has only water…says it’s due to Covid, and dirtly waiting room More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
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Aug 24, 2021 -

Lexus of Arlington responded

Thank you, Peter! We appreciate your business and our team looks forward to serving you again soon!

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