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Lexus of Arlington

Arlington Heights, IL

4.6
3,652 Reviews
Here at Lexus of Arlington, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. It's our world class customer service that helps us earn your business time and again while serving your driving needs! It all starts with our attractive selection of new Lexus cars including Lexus RX350, GX 460, NX 300, ES 350, IS 300 and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car. Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive! LEARN MORE ABOUT THE AUTO SERVICES AVAILABLE TO DRIVERS IN ARLINGTON HEIGHTS, PALATINE, KILDEER, HOFFMAN ESTATES AND DEER PARK IL It's not just about helping you select a new or used car here at Lexus of Arlington. Our auto finance center also works to ensure that you take advantage of a lease or loan solution that fits squarely into your budget. That gives you the chance to enjoy a great deal on a high-quality new or used car. We strive to ensure that your car maintains its original quality for thousands of miles. Don't hesitate to visit our service and parts centers for auto maintenance and repairs near Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. You'll always find peace of mind with our factory-trained technicians working on your new or used car. It's all part of our desire to help you make the most of every drive in your new Lexus or used car. If there's any way we can improve your ownership experience, please give us call or stop by Lexus of Arlington in Arlington Heights today!
Contact Dealership

1510 W Dundee Rd

Arlington Heights, IL

60004

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Showing 3,652 reviews

July 22, 2021

We are very happy with the service that Lexus of Arlington has done to our Toyota Sienna,Also we are so happy that they have very efficient and friendly team like Jose,he is always very nice and tr More

by Elvira
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
José Garcia
Jul 22, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience!

July 21, 2021

Ed is the absolute best.. I try to always get an appt with him. His honesty is greatly appreciated and unlike other dealership service centers More

by Chase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Tallhammer
Jul 22, 2021 -

Lexus of Arlington responded

Thank you for your review and kind words for Ed! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

July 21, 2021

Great service department! Efficient service - car maintenance finished in less time than expected. I live in South Barrington but I continue to visit Arlington Lexus for both Sales and Service. More

by idonahue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

July 20, 2021

The service department is very good. Everyone is friendly and service advisors “know their stuff”. It’s a pleasure going there for service, and they wash the car. More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Jul 22, 2021 -

Lexus of Arlington responded

Thank you, Greg, we appreciate your business and our team looks forward to serving you again soon!

Jul 22, 2021 -

Greg responded

You are very welcome!

July 20, 2021

Excellent service. My car was serviced fast. Loaner car was offered. Was notified once car was ready. Was very happy. Will come for service again More

by EYELENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad to hear that our team delivered such a great experience, and we hope to see you again!

July 20, 2021

Service is very open and helpful. The employees are very helpful. I love the ambience they make you feel comfortable with the whole experience. 10/10 More

by IUBRI7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Bijou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

July 20, 2021

I live in Schaumburg but the trip up to Arlington heights is well worth it for me. Best in friendliness, care and service in the area. More

by Ceejay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Jul 20, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

July 20, 2021

Important thing is to fix the problem, which they did. It was a bit of trial and error. When told them I couldn’t spend any more, they did more work with more parts and labor but held the charges at the More

by robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionists helpful and attractive. , Dennis Schorle
Jul 20, 2021 -

Lexus of Arlington responded

Thank you for your business and this review, Robert. We're happy to hear our team was able to help and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

July 19, 2021

Very good customer service. From Marcin in management, to Marcin in Sales, to Kamil in financing, to Tony in service. Awesome dealership, great team. Thank you all for everything. More

by PERO-1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Ajdukiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcin Wierzba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamil Wojcik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coyoc
Jul 20, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! Marcin, Kamil and Tony look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 19, 2021

On more than few occasions, had been told that we have no scheduled appointment, even though it was scheduled. Difficult to request a loaner car. More

by VOVAZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed
Jul 23, 2021 -

Lexus of Arlington responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Jul 24, 2021 -

VOVAZAK responded

Vladimir Zakutinsky (NX 300).

Aug 05, 2021 -

Lexus of Arlington responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. We will check our system to review the issue and try to reach out to you. Please feel free to contact us directly as well. We look forward to speaking to you!

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