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Lexus of Arlington

Arlington Heights, IL

4.6
3,652 Reviews
Here at Lexus of Arlington, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. It's our world class customer service that helps us earn your business time and again while serving your driving needs! It all starts with our attractive selection of new Lexus cars including Lexus RX350, GX 460, NX 300, ES 350, IS 300 and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car. Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive! LEARN MORE ABOUT THE AUTO SERVICES AVAILABLE TO DRIVERS IN ARLINGTON HEIGHTS, PALATINE, KILDEER, HOFFMAN ESTATES AND DEER PARK IL It's not just about helping you select a new or used car here at Lexus of Arlington. Our auto finance center also works to ensure that you take advantage of a lease or loan solution that fits squarely into your budget. That gives you the chance to enjoy a great deal on a high-quality new or used car. We strive to ensure that your car maintains its original quality for thousands of miles. Don't hesitate to visit our service and parts centers for auto maintenance and repairs near Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. You'll always find peace of mind with our factory-trained technicians working on your new or used car. It's all part of our desire to help you make the most of every drive in your new Lexus or used car. If there's any way we can improve your ownership experience, please give us call or stop by Lexus of Arlington in Arlington Heights today!
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1510 W Dundee Rd

Arlington Heights, IL

60004

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Showing 3,652 reviews

May 26, 2021

Ed was my service rep. I was in a hurry and asked for my car not to be washed. My car was washed and just sat in service until I checked on it. Ed left without telling me and Haresh did a GREAT job of get More

by BURMANE
Recommend Dealer
No
Employees Worked With
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed
May 29, 2021 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jun 12, 2021 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jun 16, 2021 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 26, 2021

Jose was not my original service agent but he was the one that explained to me what my car needs and offer me options which I appreciated. More

by pags75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
May 26, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

May 26, 2021

Very helpful with service. Made the process very easy even dealing with external insurance company for payment towards repairs made to the vehicle. Would highly recommend. More

by dylank28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 25, 2021

Staff are approachable and respectful, provide quality services, with clean, cozy spacious facility with variety of snacks to chose from. Generally me and my wife likes the place. More

by BESTILL461015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
May 25, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 24, 2021

Will Smith was wonderful very professional and accommodating!EAsy to do business with! I would buy another car from him!! Nus was also very easy to work with More

by LC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Smith , Nusrath Khan
May 25, 2021 -

Lexus of Arlington responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Will and Nus and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 24, 2021

I received quick and friendly service. No complaints here. I watched the Cubs game and the PGA golf championship. I had a bottle of water and some crackers More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Lexus of Arlington responded

Thank you for taking the time, Steve, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 24, 2021

Came in for an oil change and Road Trip Inspection which includes the topping off of all fluids. I specifically asked to check the coolant level. It seems they didn't check it because after leaving the de More

by tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jose Garcia
May 25, 2021 -

Lexus of Arlington responded

Hello Tom, Thank you for taking the time to submit a review. We are so glad we could assist you with your oil change and road trip inspection. We truly appreciate your business. We apologize, however, that we missed the mark on topping off the coolant. If you would like to further discuss your concerns, feel free to reach out to us at your convenience.

May 24, 2021

I really am so happy I moved over from Woodfield. Your customer service level is over the top. Lori was so great. The last time I was in I had a make service advisor that so excellent as well. He was a More

by Mary60008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori
May 25, 2021 -

Lexus of Arlington responded

We appreciate your business, Mary, and our team looks forward to serving you again soon!

May 22, 2021

Jose Garcia called to advise when my car would be picked up, prescribed work done, and delivered. It was done exactly as said it would be. More

by ser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
May 24, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Jose here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

May 22, 2021

Amazing! Bent over backwards to accommodate our family. With today’s limited inventory we were very specific about the color that we were looking for and the dealership went out of their way to make sure t More

by Chris Nudo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Ajdukiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nusrath Khan
May 24, 2021 -

Lexus of Arlington responded

Chris, we are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit.

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