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Lexus of Arlington

Arlington Heights, IL

4.6
3,652 Reviews
Here at Lexus of Arlington, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. It's our world class customer service that helps us earn your business time and again while serving your driving needs! It all starts with our attractive selection of new Lexus cars including Lexus RX350, GX 460, NX 300, ES 350, IS 300 and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car. Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive! LEARN MORE ABOUT THE AUTO SERVICES AVAILABLE TO DRIVERS IN ARLINGTON HEIGHTS, PALATINE, KILDEER, HOFFMAN ESTATES AND DEER PARK IL It's not just about helping you select a new or used car here at Lexus of Arlington. Our auto finance center also works to ensure that you take advantage of a lease or loan solution that fits squarely into your budget. That gives you the chance to enjoy a great deal on a high-quality new or used car. We strive to ensure that your car maintains its original quality for thousands of miles. Don't hesitate to visit our service and parts centers for auto maintenance and repairs near Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. You'll always find peace of mind with our factory-trained technicians working on your new or used car. It's all part of our desire to help you make the most of every drive in your new Lexus or used car. If there's any way we can improve your ownership experience, please give us call or stop by Lexus of Arlington in Arlington Heights today!
Contact Dealership

1510 W Dundee Rd

Arlington Heights, IL

60004

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Showing 3,652 reviews

April 30, 2021

This is the 3fd time I have done this. The work was great. The service rep was excellent. The time waiting was acceptable. Good work. More

by stuld
Recommend Dealer
Yes
Employees Worked With
Nagarajan Raju
May 02, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

April 30, 2021

This very good dealer we used on brand new truck truck for 3 weeks because it he mi one is and the shop and very good service More

by NANA0
Customer Service
Recommend Dealer
Yes
Employees Worked With
Name the guy is ED
May 02, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

April 30, 2021

Service overall was very good, both advisor and technician. Car wash was not good at all, dealer does not do a good job washing the car. Perhaps the dealer should give away wash coupons to a local More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed service advisor
May 02, 2021 -

Lexus of Arlington responded

Hello Stan, Thank you for taking the time to submit a review. We are so glad we could assist you with your service needs. We truly appreciate your business. We apologize, however, that we missed the mark on the car wash. If you would like to further discuss your concerns, feel free to reach out to management directly at your convenience.

April 30, 2021

During all three visits to this dealership I experienced world class service. The professionals there were informative easy to talk to with no sales pressure. Great experience More

by JDDMAMMOTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcin Wierzba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Alex and Marcin here at Lexus of Arlington.

April 29, 2021

"Alex castro " He is such a worst sales man i've ever seen.. he gave me wrong information and he is very rude. He is also have bad reputation for ripping off customers. More

by Shine
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 03, 2021 -

Lexus of Arlington responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

May 17, 2021 -

Lexus of Arlington responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

April 29, 2021

Every customer is important to dealership. So go above and beyond to make sure that you keep them loyal to your dealership Worst and lied dealer i ever met More

by Minnarenjith
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 03, 2021 -

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

May 17, 2021 -

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

April 29, 2021

It was a great experience to get a new RX350. Vladimir explained everything in detail and in layman's languages to me. Finance guy and the delivery guy are great, too. More

by SLEE000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Vladamir had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new RX350, and don't hesitate to reach out if you need anything else.

April 29, 2021

This was a new car so I didn’t see service personnel. Sales rep had the car cleaned, fluid changes and cleaned. Nicely done I’m happy More

by KBURGDORF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for taking the time to leave us this five-star review!

April 29, 2021

Great group of folks here. One of the easiest, low pressure sales and F&I experiences I’ve had. Even though I was buying one of the cheapest used cars on the lot, they treated me with respect. More

by CHRIS@CCRAWFORD.ORG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Khoshaba
Apr 29, 2021 -

Lexus of Arlington responded

Thank you, Chris, for taking the time to leave us this five-star review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come! Congratulations on your new purchase, Chris!

April 29, 2021

Always Tom provides excellent service In addition to Always Tom provides excellent service In addition to being friendly Tom takes the extra time to go over all the work needed and recommends future wo More

by NOREPLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and five-star rating means a lot to us. We're glad that Tom was able to help, and we hope to see you again!

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