Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Arlington
Arlington Heights, IL
3,652 Reviews
Here at Lexus of Arlington, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. It's our world class customer service that helps us earn your business time and again while serving your driving needs!
It all starts with our attractive selection of new Lexus cars including Lexus RX350, GX 460, NX 300, ES 350, IS 300 and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car.
Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive!
LEARN MORE ABOUT THE AUTO SERVICES AVAILABLE TO DRIVERS IN ARLINGTON HEIGHTS, PALATINE, KILDEER, HOFFMAN ESTATES AND DEER PARK IL
It's not just about helping you select a new or used car here at Lexus of Arlington. Our auto finance center also works to ensure that you take advantage of a lease or loan solution that fits squarely into your budget. That gives you the chance to enjoy a great deal on a high-quality new or used car.
We strive to ensure that your car maintains its original quality for thousands of miles. Don't hesitate to visit our service and parts centers for auto maintenance and repairs near Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. You'll always find peace of mind with our factory-trained technicians working on your new or used car. It's all part of our desire to help you make the most of every drive in your new Lexus or used car. If there's any way we can improve your ownership experience, please give us call or stop by Lexus of Arlington in Arlington Heights today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,652 reviews
September 04, 2017
Latest service . Lexus gave me prompt appointment and also loaner. But here are the things that made appointment poor 1. Car did not come out clean - no vacuum 2. Lexus gave me prompt appointment and also loaner. But here are the things that made appointment poor 1. Car did not come out clean - no vacuum 2. The loaner car was very dirty . Back seat had some sticky liquid spill on it 3. My rear seat belt was twisted - a minor task , service department called me and stated that it will cost 150 bucks to fix it since they have to take out the whole panel . I told them I will do it myself - it took me 5 mins with a screwdriver to fix it . Left a bad taste that dealership is trying to nickel and dime you 4. I told the dealership that probably my front light is not working - they said they tested everything and all is good . Sure enough my front light was not working 5. The car is making a grinding sounds sometimes on braking - the brakes are all new. Dealership did not mention anything on that . Not sure if they took it on test drive Seemed to me heavy focus was on upselling the service . More
by Amit4801
Employees Worked With
Tim Webb
September 01, 2017
Great service department The service department is fast, efficient and professional in completing the required service. The service managers are helpful with recommendations The service department is fast, efficient and professional in completing the required service. The service managers are helpful with recommendations for other service options, but not pushy. More
by jc2112
Employees Worked With
August 31, 2017
Great service As per usual the service at Arlington Lexus was great. Tom in the service department was extremely efficient, and above and beyond to make certain tha As per usual the service at Arlington Lexus was great. Tom in the service department was extremely efficient, and above and beyond to make certain that I had great customer service. More
by Dbfoxfield
Employees Worked With
August 31, 2017
Professional and easy Easy to make appointment. Had to wait for a service writer as there was nobody available when I arrived. After that everything went very smoothly Easy to make appointment. Had to wait for a service writer as there was nobody available when I arrived. After that everything went very smoothly More
by Pentwater
Employees Worked With
August 31, 2017
Ask for Tom at Arlington Lexus Thom in the service dept is a god send! He's so thorough, attentive and extremely friendly! He's the reason I continue to return! Sure, all cars need Thom in the service dept is a god send! He's so thorough, attentive and extremely friendly! He's the reason I continue to return! Sure, all cars need servicing and that can really suck sometimes, but somehow it helps a great deal when you're treated with amazing customer service! A rare find in this day and age! thanks again Thom! More
by Winastar
Employees Worked With
Thomas Wittkofski
August 29, 2017
Always great service! Lexus of Arlington makes waiting for service a dream! Tim in the Service department makes sure every detail of my cars check-up is handled with care! Lexus of Arlington makes waiting for service a dream! Tim in the Service department makes sure every detail of my cars check-up is handled with care! More
by Ladyeglass
Employees Worked With
Tim Webb
August 29, 2017
Professional experience Great service and quick response. Friendly staff. Would recommend this dealership for sales and service. Good location and easy to get in for servic Great service and quick response. Friendly staff. Would recommend this dealership for sales and service. Good location and easy to get in for service. We only waited an hour for completion. More
by Ele
Employees Worked With
Jim Cooper, Rob Kennedy
August 28, 2017
It was great as always! Everyone is friendly. Explanations are thorough and detailed. Getting a loaner vehicle is quick and painless. Phone call/voice message when the servic Everyone is friendly. Explanations are thorough and detailed. Getting a loaner vehicle is quick and painless. Phone call/voice message when the service is complete is also thorough and detailed. The amount of time it took for maintenance wasn't long but I wasn't pressured to pick up my car and return the loaner quickly. As always, I felt like my car was in good hands and I was treated with care and respect! More
by jojo119
Employees Worked With
Dennis Schorle
August 28, 2017
Wonderful Experience Bought a new car. It had been a while since our current one is 14 years old. The process was seamless. Hugh was knowledgeable and explained the differ Bought a new car. It had been a while since our current one is 14 years old. The process was seamless. Hugh was knowledgeable and explained the different models well. More
by MDC
Employees Worked With
Hugh Stinnette
August 27, 2017
Jose Garcia- Arlington Lexus Every time I hv my car serviced I ask for Jose because he is so thorough and knowledgeable . He takes time to walk me through what and how much each i Every time I hv my car serviced I ask for Jose because he is so thorough and knowledgeable . He takes time to walk me through what and how much each item is and why it needs to be done or if I can wait a bit. Jose is patient and courteous and always goes of of his way .Good guy. More
by Barb G
Employees Worked With
Jose Garcia
