Lexus of Arlington

Outstanding professional sales and support Alex Castro assisted us on our recent purchases, a 2013 RX and a 2013 ES. He is knowledgeable about the Lexus brand and is professional problem solve Alex Castro assisted us on our recent purchases, a 2013 RX and a 2013 ES. He is knowledgeable about the Lexus brand and is professional problem solver that expedited our two deals quickly and efficiently. I would highly recommend meeting Alex if you have an interest in a new or used Lexus vehicle.. Thanks again to the whole team . More

Not the Experience I Expected I happened into their showroom on Saturday,. The salesman gave me such a HARD sell that he drove me right out the door and into the arms of one of t I happened into their showroom on Saturday,. The salesman gave me such a HARD sell that he drove me right out the door and into the arms of one of their competitors. I hate buying cars and frankly I would not ever buy a car from someone who absolutely refused to quote me a price for a car that I was prepared to buy two weeks hence. I did not have a similar experience at the other two dealers that I visited and consequently I purchased elsewhere (actually two weeks earlier than I had planned). More

The Ultimate Professional Alex Castro is the ultimate professional. He worked with me for two plus years to find just the right car and put a deal together that I could accept. Alex Castro is the ultimate professional. He worked with me for two plus years to find just the right car and put a deal together that I could accept. Throughout the process he has always been gracious and patient. His knowledge of the Lexus products is second to none and he has a terrific ability to engage a client such that he or she can make an informed decision. He is a rare find and I will recommend his to anyone. Thanks Alex - you're the best! I would also like to recognize Rich McLain who graciously answered my questions in Alex's absence and helped to finalize the deal. Many thanks, Rich. Voytek Rzankowski More

10 STARS for Alex Castro and manager Hugh Stinnette!!! I have purchased many many cars in the past and I must say Alex Castro and Hugh Stinnette have just earned a lifetime customer. I have never experienc I have purchased many many cars in the past and I must say Alex Castro and Hugh Stinnette have just earned a lifetime customer. I have never experienced such amazing customer service from the minute I walked in until the minute I left the dealership with my 2014 Es350. They were extremely professional, understanding, easy to work with and most of all FAIR! More

Lovely purchase I had how wonderful experience purchasing my dream RX at Arlington Lexus. Alex Castro He's very helpful and professional. I will recommend everyone I I had how wonderful experience purchasing my dream RX at Arlington Lexus. Alex Castro He's very helpful and professional. I will recommend everyone I know to see Alex. Thank you Alex. More

Mustafa Dagoglu and Ed Pappas are both reasonable and fair. Mustafa Dagoglu and Ed Pappas are both reasonable and fair with their car prices. Great experience overall. No problems with my car whatsoever. Would Mustafa Dagoglu and Ed Pappas are both reasonable and fair with their car prices. Great experience overall. No problems with my car whatsoever. Would recommend. More

Easy to work with, no fluff. I called in knowing what I wanted. They allowed me to talk directly to the sales manager which I wanted. They were able to get me to the price I wante I called in knowing what I wanted. They allowed me to talk directly to the sales manager which I wanted. They were able to get me to the price I wanted and in an out in no time. I would highly recommend. More

Positive Overall Experience This was my first experience at Arlington Lexus and it was a great one. Mustafa did a superb job through the entire process and I truly appreciated h This was my first experience at Arlington Lexus and it was a great one. Mustafa did a superb job through the entire process and I truly appreciated his demeanor as he never came off overbearing and pressuring. Great qualities as you never want to feel rushed when making such a pricey purchase. I would certainly recommend Arlington Lexus and if you are thinking of stopping by ask for Mustafa you will be very pleased with your overall experience. More

Positive buying experience Thoroughly enjoyed working with Mustafa on buying our new Lexus. We appreciated his friendly, no pressure approach in taking us through the entire pr Thoroughly enjoyed working with Mustafa on buying our new Lexus. We appreciated his friendly, no pressure approach in taking us through the entire process. Mustafa was always available by phone to answer questions and help us track the delivery of our vehicle. He always called when promised, something you don't always see. Hugh Stinnette lent management support when required, and that helped get things done. Terry Krawczyk provided a great orientation to the technology aspects of the car. Looking forward to doing business with Arlington Lexus in the future. More

"Total Customer Satisfaction", save that for your ads. My original review was in response to a similar complaint from a female customer on Bob Rohrman's Facebook page. The reviewer complained about the la My original review was in response to a similar complaint from a female customer on Bob Rohrman's Facebook page. The reviewer complained about the lack of respect she received from the dealership. It appears it since has been removed along with my comment. Mr. Bernstein replied to my review and I care to address this as well. We experienced a condescending attitude by the GM, Steve Bernstein at Arlington Lexus in Palatine along with false representations by salesman Tom Fraz and Jim Cooper. Mr. Bernstein's recollection of the conversation must have been clouded by his poor customer service attitude. He stated we demanded that the dealership help absorb the cost of the IL state sales tax. Not true. There was no discussion of sales tax. The discussion revolved around the fact that my fiancé was willing to pay cash three years ago for her car. When she talked to her salesman Mr. Franz three years ago, the same salesman she used on her prior purchase, she walked away with the belief that the overall cost of the lease would be a minimal amount more than the outright purchase. She concluded based on the information received at that time, that it made little financial sense to outlay the full purchase price of the car, but instead lease for 36 months and then purchase the car at the end of the lease. The true cost of this decision cost my fiancé over an additional $8000. The day we were at the dealership was to purchase the car at the end of the lease. She paid cash. One has to ask themselves what advantage would they have by leasing for three years and paying an additional $8000 when you could have paid cash on day one and saved all that money? So no, Mr. Bernstein, the discussion had nothing to do with Sales Tax. Mr. Bernstein suggests in his reply that I accused him of making the comment "Why do we need female manager." Maybe Mr. Bernstein should read what I wrote below. I stated clearly that Mr. Cooper made this comment in the presence of Mr. Bernstein. This is a factual and true depiction of what transpired. My fiancé asked Mr. Cooper with Mr. Bernstein present why among all Rohrman dealerships there was not a single female GM. His response was "Why do we need female managers.". Needless to say it got pretty ugly after that. Far more to our story which will be told in multiple social media outlets. The end game was that we were not 100% satisfied, not even 10% satisfied with the level of service we received. Mr. Rohrman was copied in on email traffic but never intervened. Between two leases and a outright purchase, she spent over $100K. It was very clear to us that the Mr. Bernstein was accustomed of getting his way and thus acted in an intimidating manner. Not a quality one should display, especially in a customer service business and one who retains the title of General Manager. Never, ever, again Mr. Rohrman. More