Lexus of Arlington

This was my third purchase from Arlington Lexus. Alex was the sales person for two of my purchases. Alex was very helpful, informative and support active throughout the process. I will recommend Alex to othe the sales person for two of my purchases. Alex was very helpful, informative and support active throughout the process. I will recommend Alex to others. Ken Branch More

I had a wonderful experience at Arlington Lexus in Palatine. I have been interested in the 2014 IS 350 F-Sport since it debuted at the 2013 Chicago Auto Show. My husband and I came into Arlington Le Palatine. I have been interested in the 2014 IS 350 F-Sport since it debuted at the 2013 Chicago Auto Show. My husband and I came into Arlington Lexus just looking, seriously, only looking. We met Juan Estela and he was an absolute delight. He was very patient, very knowledgable, and very helpful, not to mention he's got a great sense of humor. He went through every feature on the car and showed how everything worked before we went on our test drive. Juan knows his stuff. There was no pressure and no gimmicks. Juan is a hardworking honest man. We really were NOT going to buy a vehicle, but Juan was so awesome and we got such an amazing offer from Arlington Lexus, we couldn't walk away. I can now say that I'm a proud owner of a brand new hot IS 350 F-Sport and thank you so much to Juan. Also, thanks goes out to Hugh Stinnette for giving us a great deal; we're very happy. More

Alex Castro was a pleasure with deal with from the first time I met him until the time I purchased a car several months later. Through this entire time, Alex was attentive and knowledgeable about his produ time I met him until the time I purchased a car several months later. Through this entire time, Alex was attentive and knowledgeable about his product and dealership, selling me a car in a friendly/courteous manner that isn't the typical car buying experience I had at other dealerships. Alex took the time to understand what I was looking for and then was transparent in making a deal happen. He took great pride in finding me the perfect car to fit my needs at a fair price. He also went above and beyond to make my transition to Lexus painless- he had his service dept swap out snow tires and return my lease car to another dealership to save me the trouble. I highly recommend Alex Castro and Arlington Lexus. Alex sells great the products and does it the right way - he is a PRO. More

Alex is a professional and a great person to deal with. I would highly recommend him as he really takes care of his customers and follow up for any issues/concerns. would highly recommend him as he really takes care of his customers and follow up for any issues/concerns. More

Alex Castro is the reason that I return to this dealership year after year for cars. Alex provided outstanding service from the moment I walked into Arlington Lexus 4 years ago and it has never cha dealership year after year for cars. Alex provided outstanding service from the moment I walked into Arlington Lexus 4 years ago and it has never changed. He ensures that every visit is a phenomenal experience. He is very knowledgable, approachable and he always goes beyond what is required to ensure complete satisfaction with all aspects of my buying or servicing needs and does so with a smile. I highly recommend Alex if looking for a car at Arlington Lexus. He's friendly, honest and very welcoming. He truly makes car buying a pleasant experience. More

I have been to this dealership many times and Alex Castro always exhibits very professional, attentive, and friendly customer service. Any questions and concerns are always pleasantly addressed. always exhibits very professional, attentive, and friendly customer service. Any questions and concerns are always pleasantly addressed. More

We met with Alex Castro on two different occasions. We walked into the dealership and was greeted by Alex. My husband had purchased other cars from this dealership and was very satisfied with clientel an walked into the dealership and was greeted by Alex. My husband had purchased other cars from this dealership and was very satisfied with clientel and service..Alex was very professional and listened to our questions and issues. We are very pleased with our purchase and would certainly recommend Alex Castro to our friends. Thanks you Alex. More

Having purchased my wife's car from Arlington Lexus a few years ago, we wanted to return to now buy one for me. I had been in a few months earlier, working with Chuck, to decide that the IS was the right few years ago, we wanted to return to now buy one for me. I had been in a few months earlier, working with Chuck, to decide that the IS was the right car. Now that my lease was about done on my old car, it was time to get serious. We went into the dealership on a Friday, only to find that Chuck was on vacation until the following Monday. After being assured that anything we did that day would still go to him, we agreed to sit down and try to work something out. Unfortunately, this meant that the manager, Hugh, became the only one (apparently) who could talk price with us. Hugh started by dismissing the validity of the outside price data from Edmunds, Kelly's and TrueCar, that I had brought. Called it "irrelevant", and wouldn't even discuss it. Then would only talk about a $500 discount from sticker. Period. End of discussion. Then stuck his hand out for me to shake, and complained that I wouldn't even do so. I told him that I was raised where shaking hands in this situation implied I was agreeing to a deal, and I was certainly not prepared to agree to anything. Very uncomfortable! Hugh then agreed to see if my old leased car could somehow help, by giving some buydown. After a 20 minute wait, he came back to say no, not interested in that. His number stood. After more uncomfortable discussion, he offered to try one more thing. He then disappeared for OVER 1/2 HOUR! After a total of 3 hours at Arlington Lexus, we gave up. We were assured that Chuck, our original salesman, would be told where things stood, that everything would be in their CRM database. A week later, having heard nothing back, we went to another dealer, Lexus of Highland Park, who couldn't have been more helpful, accomodating, and made us very comfortable. We closed the deal in a way we both were happy. Another week went by, and I finally got a call from Chuck, who was merely following up from our original contact, never having been told that we had come in while he was on vacation. Too late, I told him. Arlington Lexus lost my respect, and lost my business. More

I spent a month shopping for a new Lexus RX350. I contacted Arlington Lexus and received a quick price quote responds from the Internet manager Chris. Once I arrived at the dealership both Chris and contacted Arlington Lexus and received a quick price quote responds from the Internet manager Chris. Once I arrived at the dealership both Chris and Bob made my experience a easy and enjoyable one. Thanks for all the help guys, I will be back for my next Lexus. More

I was looking for a 2013 Lexus ES350 and I contacted several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotia several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiations because I did not end up purchasing from this dealer. The salesman who called me back on the phone was very rude. He initially asked me what type of car, what options, etc... Then he asked if I could come in this afternoon for a test drive. At that point I said I could not because I was out of town. He said thank you, have a good day and just hung up the phone. I immediately emailed management and received a bunch of calls back. One from the initial salesman that acted like nothing ever happened. One from another sales person who did not believe the call came from their dealership. One from a manager who apologized. Obviously, I did not end up buying from them. More