Lexus of Arlington

I went to the dealership to change the oil. After work was complete, I checked a deepstick and it was dirty and dark like the oil has never been changed. The service rep. told me that this is normal for o was complete, I checked a deepstick and it was dirty and dark like the oil has never been changed. The service rep. told me that this is normal for oil not to be light but agreed to change it again for my comfort. After the change, I checked the oil again and was clean and light like it should be (I check my oil after every oil change on all my cars and it is always light and clean after the change). The service rep. has never apploligized or accepted the fact that technician did not change the oil. By the way, the oil change is $55.00. I will never go to this place again. More

We purchased our GX460 from Hugh at Arlington Lexus a few months ago and were extremely satisfied with the process, the dealership in general, and of course, the Lexus. There was no pressure to make a deal months ago and were extremely satisfied with the process, the dealership in general, and of course, the Lexus. There was no pressure to make a deal and perhaps this is why Hugh got our business. He made us feel very comfortable throught the process and it was a negotiation in which we feel both sides won. Curt in Finance walked us through a number of options which we politely declined and he still spent time answering our questions. When we went to pick up the car, Terry spent all the time we needed to walk us through the features. Haresh in service was very obliging and even squeezed us in for our first maintenance without an appointment since there was a scheduling mix-up. If we were to buy another Lexus, it will definitely be from Hugh at Arlington Lexus. More

My sales consultant, Hugh, was very competent as he helped me find within a week the exact model I was looking for. The shopping experience was very pleasant and I certainly would recommend Arlington L helped me find within a week the exact model I was looking for. The shopping experience was very pleasant and I certainly would recommend Arlington Lexus to friends. More

Great service, very friendly and outgoing gentlemen, was in and out with a new lease in record time. I have been shopping here for the past 10 years and would go nowhere else unless my sales team and manage in and out with a new lease in record time. I have been shopping here for the past 10 years and would go nowhere else unless my sales team and management team left. More

My Lexus 350 required service for a headlight. Rob Kennedy, Service Manager was very informative and helpful. I strongly recommend this dealer to anyone who is interested in spending the money for a g Kennedy, Service Manager was very informative and helpful. I strongly recommend this dealer to anyone who is interested in spending the money for a great car. The service is professional at this dealership. I will be back! Thank you. More

This is my third Lexus I purchased from Arlington Lexus. I worked with Hugh Stinnette to help to identify a "new" 2012 Lexus ES350 with 5,000 or less miles on it. Hugh worked on his off day to help me find I worked with Hugh Stinnette to help to identify a "new" 2012 Lexus ES350 with 5,000 or less miles on it. Hugh worked on his off day to help me find the right car. We schedule an appointment to test drive the vehicle. Hugh worked with me on the pricing and helped me secure an additional $1,000 off the vehicle by taking advantage of a Lexus Finance additional discount for repeat Lexus customers. Hugh was professionally persistent in his follow-up and got the deal done, once I had a settlement from my insurance company because of a car accident. Arlington Lexus does a great job of keeping me coming back by offering free car washes for the life of the vehicle. As we all know, clean cars drive better. More

Arlington Lexus has been our dealer of choice when looking to purchase a new Lexus. We have received excellent service from them and have recommended them to family and friends. Working with Chuck Wol looking to purchase a new Lexus. We have received excellent service from them and have recommended them to family and friends. Working with Chuck Wolfgarth has been an enjoyable experience. He listens to his customers' needs and works very hard to provide them with the vehicle they desire. More

Great experience. No BS. Flexible and willing to negotiate. Creative and want your business. They did not have the car in stock but within a day, found the car, held to the original deal, even tho negotiate. Creative and want your business. They did not have the car in stock but within a day, found the car, held to the original deal, even though there were a few extras, and delivered. More

Chuck was friendly and answered all my questions. Tim is Chuck was friendly and answered all my questions. Tim is the sevice manager and he to was friendly and answered my questions. I'am very pleased wit Chuck was friendly and answered all my questions. Tim is the sevice manager and he to was friendly and answered my questions. I'am very pleased with the dealership. I would buy another car at Arlington Lexus for sure! More

Super customer attentiveness. Starting with Hugh Stinette, my sales rep and including service. Overall,a great experience. Love the service hours. Hugh stays in touch to see how things are going and Stinette, my sales rep and including service. Overall,a great experience. Love the service hours. Hugh stays in touch to see how things are going and to see if he can help with anything. He always stops to says Hello if I am in for service appointment. when More