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Lexus of Arlington

Arlington Heights, IL

4.7
3,626 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,626 Reviews of Lexus of Arlington

December 21, 2021

Tony, my service advisor was great! Very attentive, informative and prompt. my overall experience was great! thanks! More

by kyulee44
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Dec 21, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tony and the team to be a positive one here at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

December 21, 2021

Lexus of Arlington is an amazing dealership. The service manager Tom is outstanding in helping me pro-actively maintain my Lexus in top-notch condition. Tom has been with Lexus of Arlington for over twenty More

by ts1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Jamie Brown
Dec 21, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! Tom, Jamie, and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 21, 2021

Service rep was very helpful, suggesting possible solutions to some of the issues with my older vehicle. More

by youngrp_55123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Dec 22, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear that Haresh and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 21, 2021

Very courteous and accommodating for my first service needed on my new suv. I’ll be back for future services More

by LORI.RUSH
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Dec 22, 2021 -

Lexus of Arlington responded

Thank you for your very kind review, Lori. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

December 21, 2021

Scam alert!! Don’t visit this dealership. They sold me a brand new car that was in a body shop for 3 weeks, and didn’t disclose this information to me. I am working with an attorney to further investigate t More

by Behic
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vladamir Tanev, Sevan Sayadian
Jan 07, 2022 -

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 20, 2021

Tony provided excellent service. I brought my RX350 with a flat tire. I got new set of 4 tires with wheel alignment at a very reasonable price. I always bring my car to Lexus Arlington Heights and get ama More

by Naren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Dec 20, 2021 -

Lexus of Arlington responded

Naren, Thank you so much for your kind words our service team, and for taking the time to leave us this wonderful feedback!

December 20, 2021

Great service, great staff, great coffee! Will be back again for service on our lexus🤗 More

by chantellebrewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc, Josie Garcia
Dec 20, 2021 -

Lexus of Arlington responded

Chantelle, We are very happy to hear Tony, Josie and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 20, 2021

Lori was excellent to work with. Up front my and honest. Will request Lori again. More

by skarambelas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Dec 20, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lori met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

December 19, 2021

We absolutely loved the service, and the professionalism and courtesy shown to us!! It’s always a pleasure to go there and see all their friendly faces. The kids have a blast as well!! More

by ZANA-AGHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Dec 20, 2021 -

Lexus of Arlington responded

Zana, Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

December 19, 2021

Great customer service. Very patient with us in helping making a decision on a car. More

by ELETAMENDI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Kamil Wojcik, Sevan Sayadian
Dec 20, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

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