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Lexus of Arlington

Arlington Heights, IL

4.7
3,626 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,626 Reviews of Lexus of Arlington

December 08, 2021

In and out with work completed in a timely manner. Tom P. Did a fantastic job More

by CANTU_MARK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Dec 09, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, Mark, and for taking the time to leave us this wonderful feedback!

December 07, 2021

Came in with 2 issues to resolve; i was up-sold on non essential fix, and at the end if left with the check system light still on the dashboard. More

by christiantemmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Haresh Trivedi
Dec 24, 2021 -

Lexus of Arlington responded

Christian, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 07, 2021

Jose, Was a big help and took the time to find the Jose, Was a big help and took the time to find the problem. He discussed the problem with me and then my husband. We really appreciate the time he g More

by Lynda@gaspar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Dec 08, 2021 -

Lexus of Arlington responded

Lynda, Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Jose was able to help, and we hope to see you again!

December 06, 2021

Thanks to Arlington Lexus in Palatine and especially Haresh Trivedi, my Service consultant for another wonderful and thorough service maintenance visit. I've told management when I got my recent RX that More

by Peregrine89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Dec 06, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Haresh here at Lexus of Arlington.

December 06, 2021

It was good enough to make a service at this location I will definitely comeback More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Dec 06, 2021 -

Lexus of Arlington responded

Nick, thank you for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

December 06, 2021

Really pleased with the experience we got from Adriana when I purchased my new Lexus Rx350. If you have to choose please ask her name. More

by lucky100field
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Oksana Sahan, Adriana Cerlat, Igor Zigic, Sevan Sayadian
Dec 06, 2021 -

Lexus of Arlington responded

It's great to hear that Adrianna was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new Lexus Rx350! Thanks again for choosing Lexus of Arlington!

December 05, 2021

I think the service department is the best!Hey are I think the service department is the best! Hey are interested in servicing you even if you drive in off the street with no appointment and a tire pr More

by SPIKE6041
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Josie Garcia, Edwin Thalhammer
Dec 05, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 04, 2021

This dealership does have large inventory of most Lexus models. Pandemic has caused a shortage of some models. More

by BATHTUBTONY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Igor Zigic, Mitch Horwitz
Dec 05, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

December 04, 2021

Service department is excellent!! We have been attended to by Harish Trivedi who is very helpful and takes the extra step to make it easier for us when we bring our car in. We have used your dealership for More

by NARGISAWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Dec 05, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Haresh to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

December 04, 2021

Always a pleasant experience at the this dealership. Tom P is wonderful to work with. More

by BLUIDAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Dec 05, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our Tom and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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