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Lexus of Arlington

Arlington Heights, IL

4.7
3,626 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,626 Reviews of Lexus of Arlington

December 03, 2021

Great service and Jose was wonderful! Everyone is extremely nice and professional. I definitely will go back for service. More

by TAUGHT2LNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Dec 03, 2021 -

Lexus of Arlington responded

Thank you! Josie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

December 02, 2021

I had a problem with my Lexus and brought it here. Great experience for me coming here. Thank you More

by OJOPEPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Dec 02, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 02, 2021

Great service ultra friendly great job loved Enjoyed the Great service ultra friendly great job loved Enjoyed the free soda and snacks what else Cann I say perfecto More

by WEND.I678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Tony Coyoc, Lori Devega, Josie Garcia, Brenda Ramirez, Elena Soriano, Edwin Thalhammer, Julianna Uriostequi, Dakota Younglove
Dec 03, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

December 01, 2021

Excellent support received from Haresh. Trivedi. He is honest and he tried to get job done while waiting in reasonable waiting time. However dealer service rates are expensive. More

by Imtiaz.s.ahmed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Dec 01, 2021 -

Lexus of Arlington responded

It's great to hear that Imtiaz was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

December 01, 2021

Friendly and helpful staff. Explained work to be completed and communicated thoroughly. Very professional and pleasant experience More

by tleoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Lori Devega, Edwin Thalhammer
Dec 01, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 01, 2021

I showed up just to get a wheel lock key to get a tire fixed. Lori got me hooked up with the key but then said why don’t we just look at the tire while I was there. A short time later she came to me sayin More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure if it was Sarah or Beverly from parts who came out immediately to get me the correct wheel lock key I needed. , Lori Devega
Dec 01, 2021 -

Lexus of Arlington responded

Jim, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We're glad to hear that Lori and the team were so helpful to you!

November 30, 2021

Jose was the rep. That took care of my vehicle. Was very pleasant to deal with giving me all the information I needed. He gave me all the estimated times that I requested. Very pleased with the service. Th More

by jfrench1115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc, Josie Garcia
Nov 30, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 30, 2021

Jose has always taken very good care of both of our cars. We trust him entirely. More

by Happy Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Nov 30, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

November 29, 2021

I purchased my car there so I choose to have my service here as well. I love the staff in the service department. They are very cordial and quick to get me in and out with my car. I feel they don’t try to More

by Jsullivan10947@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Nov 29, 2021 -

Lexus of Arlington responded

Thank you, Judy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

November 29, 2021

Today's service was top-notch. For the first time in a very long time, my car was completed with no issues and clean as a whistle. Everyone was very professional and accommodating and the communication w More

by REGEWORDEENA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Josie Garcia
Nov 29, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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