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Lexus of Arlington

Arlington Heights, IL

4.7
3,626 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,626 Reviews of Lexus of Arlington

November 28, 2021

Fantastic store with a very polite staff. I enjoyed buying my car from them. I would recommend this store. More

by JOSE61
Recommend Dealer
Yes
Employees Worked With
Adriana Cerlat, Igor Zigic, Yegor Azarov, Tony Coyoc
Nov 29, 2021 -

Lexus of Arlington responded

Jose, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 27, 2021

Perfect bought five cars from this dealership. Always helpful, work is perfect, love Harish, loaner car🙏 More

by REMAXCSZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 28, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Haresh to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

November 27, 2021

Service excellence I always expect, able to take me on short notice , same day turn around, no issues with loaners. Porters need to pay attention to detail when washing cars. Hand dry the vehicle after it More

by Mrconan6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Nov 28, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with our dealership. We regret we missed the mark on the detailing. We appreciate your business and hope to see you again soon!

November 27, 2021

We had to have a major repair on our car. It was completed in a timely manner and we were very satisfied! More

by Dmaffie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Nov 28, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 26, 2021

Haresh Trivedi provided excellent service. He delivered on every thing he promised to do and my car looks great. More

by RARDEN33884
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 28, 2021 -

Lexus of Arlington responded

We are very happy to hear that Haresh provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 26, 2021

Fast, professional services. Special thanks to Bob, the sevice specialist. He was able to diagnose the problem just by listening to the noise the car was made More

by Rratiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Nov 28, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bob met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

November 26, 2021

Anthony was very thorough and helpful. Very friendly and treated us like family. He made the whole process very easy More

by Pvpv56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Landy
Nov 28, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business, Anthony, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

November 25, 2021

Quick and efficient. Great experience!Dealerships need Quick and efficient. Great experience! Dealerships need more quality people such as Haresh. Top notch. More

by Nd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier, Haresh Trivedi
Nov 25, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 23, 2021

The overall service was good however on this trip I had cabin service done and was not made aware that an air freshener would be used it was a nightmare driving home with the windows open at 34 degrees and More

by bdruf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 24, 2021 -

Lexus of Arlington responded

Thank you for taking the time to submit a review. We are happy to hear you found our overall service satisfactory. We truly appreciate your business. We apologize, however, that the chemicals used during your cabin service created problems with your health. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and looking forward to speaking with you at your convenience.

November 22, 2021

Haresh is always efficient and professional and kind and knowledgeable. I appreciate my Lexus service and look forward to purchasing another this coming year. More

by LYNDACONNOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 22, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business, Lynda, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

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