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Lexus of Arlington

Arlington Heights, IL

4.7
3,629 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,629 Reviews of Lexus of Arlington

November 19, 2021

Eddie B sold me a beautiful new Lexus last weekend! Such a great experience! Eddie was patient, supportive, and one of the best sales people I have had the pleasure of working with! More

by EWKA08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Bijou, Igor Zigic, Yegor Azarov, Edwin Thalhammer
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Nov 19, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. Edward and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 19, 2021

You did an excellent job. and your staff are very accommodating I can even recommend the place. More

by Normanicolas007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
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Nov 19, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with our team, and we look forward to working with you again!

November 19, 2021

Lori took care of all the service I needed to bring my Lexus up to date. More

by pnbell0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori
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Nov 19, 2021 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

November 18, 2021

Very professional service and comfortable waiting area. My car was finished with service on time and all was done exceptionally well! More

by AGCRANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
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Nov 18, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Tony was able to help, and we hope to see you again!

November 18, 2021

Very big needs communication improvement or would be 5 stars…more training for new staff More

by FITZMATIC17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Wierzba, Dorota Mol
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Nov 18, 2021 -

Lexus of Arlington responded

Thank you for sharing your review. We are sorry to hear that you weren't fully satisfied with your experience and apologize for falling short of your expectations. We appreciate your business and your feedback, and will be sure to share your comments with the team.

November 18, 2021

Associates were very friendly from the second we walked Associates were very friendly from the second we walked in. Alex went above and beyond from Start to finish!!!!! Highly recommend this place! More

by ZANA-AGHO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Peter Demos, Kamil Wojcik, Sevan Sayadian
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Nov 18, 2021 -

Lexus of Arlington responded

Thank you so much for your wonderful review! We are thrilled that Alex had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lexus of Arlington!

November 18, 2021

I like this dealership, because it’s my dealership from 1992, and I have service there. More

by MOITREAL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Nov 19, 2021 -

Lexus of Arlington responded

We appreciate your business, Tony and our team looks forward to serving you again soon!

November 18, 2021

Prompt service and kind staff made doing business with them an easy and pleasant experience. More

by Sam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nusrath Khan, Yegor Azarov
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Nov 19, 2021 -

Lexus of Arlington responded

Sam, Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 16, 2021

Hello!To be honest, I was upset because I was charged Hello! To be honest, I was upset because I was charged for the free service. I come for service before 10,000 miles.. then I was thinking to lease an More

by BOGATYRYOVG
Customer Service
Recommend Dealer
No
Employees Worked With
Josie Garcia
Report | Print
Dec 03, 2021 -

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 16, 2021

Excellent customer service Vall was very helpful and professional explaining about the future’s of the car More

by W0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Vladamir Tanev, Yegor Azarov
Report | Print
Nov 16, 2021 -

Lexus of Arlington responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Arlington are glad to have you as a customer.

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