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Lexus of Arlington

Arlington Heights, IL

4.7
3,626 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,626 Reviews of Lexus of Arlington

November 18, 2021

Very professional service and comfortable waiting area. My car was finished with service on time and all was done exceptionally well! More

by AGCRANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Nov 18, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Tony was able to help, and we hope to see you again!

November 18, 2021

Very big needs communication improvement or would be 5 stars…more training for new staff More

by FITZMATIC17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Wierzba, Dorota Mol
Report | Print
Nov 18, 2021 -

Lexus of Arlington responded

Thank you for sharing your review. We are sorry to hear that you weren't fully satisfied with your experience and apologize for falling short of your expectations. We appreciate your business and your feedback, and will be sure to share your comments with the team.

November 18, 2021

Associates were very friendly from the second we walked Associates were very friendly from the second we walked in. Alex went above and beyond from Start to finish!!!!! Highly recommend this place! More

by ZANA-AGHO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Peter Demos, Kamil Wojcik, Sevan Sayadian
Report | Print
Nov 18, 2021 -

Lexus of Arlington responded

Thank you so much for your wonderful review! We are thrilled that Alex had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lexus of Arlington!

November 18, 2021

I like this dealership, because it’s my dealership from 1992, and I have service there. More

by MOITREAL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Nov 19, 2021 -

Lexus of Arlington responded

We appreciate your business, Tony and our team looks forward to serving you again soon!

November 18, 2021

Prompt service and kind staff made doing business with them an easy and pleasant experience. More

by Sam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nusrath Khan, Yegor Azarov
Report | Print
Nov 19, 2021 -

Lexus of Arlington responded

Sam, Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 16, 2021

Hello!To be honest, I was upset because I was charged Hello! To be honest, I was upset because I was charged for the free service. I come for service before 10,000 miles.. then I was thinking to lease an More

by BOGATYRYOVG
Customer Service
Recommend Dealer
No
Employees Worked With
Josie Garcia
Report | Print
Dec 03, 2021 -

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 16, 2021

Excellent customer service Vall was very helpful and professional explaining about the future’s of the car More

by W0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Vladamir Tanev, Yegor Azarov
Report | Print
Nov 16, 2021 -

Lexus of Arlington responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Arlington are glad to have you as a customer.

November 16, 2021

All the staff are very friendly and professional. Each service visit is a very pleasant experience, and the coffee is great too! More

by chantellebrewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Tony Coyoc
Report | Print
Nov 16, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business, Chantelle, and hope to see you again soon!

November 15, 2021

Dealership is very clean and neatly maintained. People are kind amd friendly. Overall great experience. More

by LESZEKBUCZEK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorota Mol, Igor Zigic
Report | Print
Nov 15, 2021 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

November 15, 2021

Easy appointment, friendly service personnel, comfortable waiting area and kept me updated. Pleasant experience throughout More

by LJOHNSON521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Nov 16, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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