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Lexus of Arlington

Arlington Heights, IL

4.7
3,626 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,626 Reviews of Lexus of Arlington

November 15, 2021

Techs were polite and helpful. Service was fast and efficient. Very pleased with the experience. More

by Safetywizard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Nov 16, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 15, 2021

I bought a certified Lexus rx350Lwith 161 points. Within 5 miles driving going home I noticed a cracked in the windshield and squicking noise underneath. I returned back and told them the problem. It took 4 More

by MANNYRN3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamil Wojcik, Adriana Cerlat, Tony Coyoc, Sevan Sayadian
Nov 16, 2021 -

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

November 15, 2021

As usual, walking into the pristine dealership is a joy! Everyone is courteous and helpful. There are large screen TVs and I appreciate the Wall Street journal on the table. My Service Consultant, Lori Dev More

by lovethejazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Nov 16, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

November 14, 2021

Just purchased a second vehicle from Lexus of Arlington. Both were bought from the most awesome sales person I have ever met! Eddie is such a sweetheart, is extremely patient, and really wants you to love y More

by IrenkaP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Bijou, Yegor Azarov, Edwin Thalhammer
Nov 14, 2021 -

Lexus of Arlington responded

Here at Lexus of Arlington, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your 2nd experience working with Edward, and it was a pleasure having you at the dealership. We appreciate your review!

November 14, 2021

My service representative was very attentive and thorough. I would recommend him to anyone needing service. More

by GUSSIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 14, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Haresh had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

November 13, 2021

I find everyone to be professional and friendly. The process is seamless and several times the staff has gone the extra mile for me. More

by Psyche25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Josie Garcia
Nov 14, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 13, 2021

Excellent overall experience smooth progress from start to finish .nice clean facility,courteous staff encounter More

by TRAHIM786
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tran, Igor Zigic
Nov 14, 2021 -

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, and let Igor, Tran or our team know if we can be of any more assistance!

November 13, 2021

.It has been a pleasure working with Nas. Your costumer service was impeccable and expeditious. Dealer manager Marcin was most sensitive to our needs and made our experience very special. Thank you More

by PAPAJOE197
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Ajdukiewicz, Nusrath Khan, Igor Zigic
Nov 14, 2021 -

Lexus of Arlington responded

Joe, Thank you so much for your kind words Marcin and our team, and for taking the time to leave us this wonderful feedback!

November 13, 2021

The dealership is topnotch. The people that work there are friendly and helpful. I never had a bad experience. More

by TIMJOHNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Nov 14, 2021 -

Lexus of Arlington responded

Tim, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

Jan 16, 2022 -

TIMJOHNS responded

Ed Bijou is intelligent, polite, courteous, knowledgeable and above all very honest. He deserves a promotion and a pay raise as soon as possible. It was a pleasure to have him work with us. 5 Big Stars TimJ

November 13, 2021

Excellent service! Excellent customer relations. Nice conversation. Very good and fast car service. I like it. More

by MEDOV50
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Beverly Luna, Sarah Lavigna, Adam Lemke
Nov 14, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

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