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Lexus of Arlington

Arlington Heights, IL

4.7
3,626 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,626 Reviews of Lexus of Arlington

November 12, 2021

Great service! My service experience at AH Lexus was exceptional. Easy to schedule, finished on time, great all around! More

by RobS60004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Nov 12, 2021 -

Lexus of Arlington responded

Thank you, Rob, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

November 12, 2021

Great service, quality vehicles, The employees out there for you even after you purchase your car!! Would recommend to anyone !! Thank you for my beautiful vehicle best car I ever bought!!! More

by JB1703
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Peter Demos, Nusrath Khan, Oksana Sahan, Edward Bijou, Adriana Cerlat, Jordan Zell, Dorota Mol, Jamie Brown, Rashard Grant
Nov 12, 2021 -

Lexus of Arlington responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington, we hope you'll enjoy your new vehicle!

November 12, 2021

I always get excellent service from service associate Haresh. He arranges for a loaner when needed and keeps me informed as to any changes in the maintenance of my Lexus. I am pleased with all aspects of More

by WILJIM7488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 12, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Haresh and our team. We're glad to hear we delivered such a great experience!

November 12, 2021

The service was professional but I have one concern, my car has a strang sound coming from my left front end. I was told it was because I needed new tires. I got new tires this week and had them balanced More

by Billy brooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Nov 14, 2021 -

Lexus of Arlington responded

Billy, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 11, 2021

Not satisfied with the car cleaning left the car dirty inside and out depressed as it's lexus dealership More

by KHASSAN79142
Customer Service
Recommend Dealer
No
Employees Worked With
Tony Coyoc
Nov 28, 2021 -

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please let us know the best way to contact you.

November 11, 2021

Phenomenal customer satisfaction from Eddie. Polite, courteous, considerate, professional, always addressed me by name when talking to me. We left Schaumburg lexus after speaking to Eddie on the phon More

by Ann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Edward Bijou, Mitch Horwitz
Nov 11, 2021 -

Ann responded

Eddie is phenomenal!Thank you so much!

November 11, 2021

My service experience at Arlington Heights Lexus was once again exceptional. They continue to maintain a high bar professionalism, high-quality service and extremely cordial staff. Tom and his entire staff a More

by SILVANA.TOSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Nov 11, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

November 11, 2021

Work done in a timely manner. Given a loaner vehicle so I wouldn’t have to wait at the dealership. Good and frequent communications from the service department. More

by VRESICS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Nov 11, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Lori was able to help, and we hope to see you again!

November 11, 2021

Khan was excellent and so was Igor in sales and Igor in finance. They both were fantastic and made my wish come true More

by ADELE1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nusrath Khan, Igor Zigic, Yegor Azarov
Nov 11, 2021 -

Lexus of Arlington responded

Adele, It's fantastic to hear that Nusrath, Igor and our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lexus of Arlington!

November 11, 2021

Really good service and great lounge plus there is food place to study and chill out but should work on the complimentary food and working on complaints More

by Gustavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yegor Azarov, Jamie Brown, Josie Garcia, Beverly Luna
Nov 12, 2021 -

Lexus of Arlington responded

Thank you for your feedback, Gustavo. We appreciate your business and our team looks forward to serving you again soon!

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