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Lexus of Arlington

Arlington Heights, IL

4.7
3,626 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,626 Reviews of Lexus of Arlington

November 10, 2021

Best experience from beginning to end. It was a bit of a drive for us but well worth it. Friendly and knowledgeable. More

by donnaejb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Bijou, Mitch Horwitz
Nov 10, 2021 -

Lexus of Arlington responded

Thank you, Donna, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 10, 2021

The team did a great job with maintenance. Reliable service and good customer support. Really appreciate it and will come back definitely. More

by Ally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Nov 10, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review, Ally! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

November 10, 2021

I was there for 3m film paint protection I paid 1500$ for the service and my car was not washed when it was returned to me. More

by KAMILLABaNOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamil Wojcik
Nov 10, 2021 -

Lexus of Arlington responded

Thank you for your feedback! We are sorry to hear that you weren't fully satisfied with you experience. Please don't hesitate to reach out if you would like to discuss this in more detail. We would appreciate the opportunity to address your concerns and see if we can turn this around for you.

November 10, 2021

I have been a customer for 2 decades. Service department is excellent. Haresh Trivedi always provides outstanding service. He strives to make everything easy for me and my wife. Kudos. More

by dschwa10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 10, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Haresh and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 10, 2021

The dealership is nice and very modern. I leave in Glenview and I have one closer to me, but I prefer to have my car service in your dealership. More

by 2048 Avalon Ct.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Nov 10, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. Tony and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

November 09, 2021

They hit me in right away for service. They service people are friendly and courteous. They job is always well done. More

by LUCILLE111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 09, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business, Lucille, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

November 09, 2021

Everything about my experience at Lexus of Arlington was top notch. Jamie Brown, my sales consultant, was a pleasure to work with, answered all my questions, and explained every step of the process thoroug More

by gocatsgo87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Horwitz, Jamie Brown
Nov 09, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 08, 2021

Lori was attentive. Gave the information I needed about the service. Wait time was reasonable More

by Joel65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Nov 09, 2021 -

Lexus of Arlington responded

Joel ,Thank you so much for your kind words for Lori, and for taking the time to leave us this wonderful service feedback!

November 08, 2021

The car looks great and it appears to run fine. However, when I got home I noticed the hatchback area was not cleaned or vacuumed. The seats were up and that area went unnoticed. Also, I wish Peter was t More

by Mary Ann
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Nov 09, 2021 -

Lexus of Arlington responded

Mary Ann, We are very happy to hear Peter provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 08, 2021

Great customer focus and superior professional service. They start with the customer and work backwards. More

by ARVINSADIGHIAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Nov 09, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josie met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

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