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Lexus of Arlington

Arlington Heights, IL

4.7
3,626 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,626 Reviews of Lexus of Arlington

November 05, 2021

Arrived late and yet they worked me in and completed so I could be on time for my dental appointment! More

by BLUMA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Nov 05, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington!

November 05, 2021

Nice and friendly very fast Good job I will be back Nice and friendly very fast Good job I will be back for for short again More

by LYUBEMAYA
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Nov 05, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and look forward to seeing you again soon!

November 05, 2021

Very knowledgeable staff at front desk especially Mr Harih T. And very good waiting area with snacks and soft drinks More

by MATHUKUTTYTHOMAS
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Nov 06, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 04, 2021

Lori is the best. Makes my visits effortless. Extremely happy with communication on what my vehicle needs and how to proceed. Very satisfied customer More

by SSCHULTZ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Nov 04, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're looking forward to sharing this fabulous review with Lori. We appreciate your business here at Lexus of Arlington!

November 04, 2021

Lori was very helpful andtook care of everything that needed to be taken care of! More

by rjhill51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Nov 04, 2021 -

Lexus of Arlington responded

We are very happy to hear Lori provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 03, 2021

I did not find my service consultation helpful. I felt like I was a disappointment because I was not a huge money maker. My service manger was very dismissive and did not listen to my needs or desires for More

by Amytvinyard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Nov 03, 2021 -

Lexus of Arlington responded

Thank you for your review, Amy. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

November 03, 2021

The service rep did an excellent job in explaining what was to be done and how long it would take More

by JEROB700
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Nov 03, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

November 03, 2021

They were very unprofessional. Didn’t disclose key information. They were just worried about selling for their benefit. I bought the car and needed further assistance and still never received it More

by ARISIRIZARRY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vladamir Tanev, Mitch Horwitz
Report | Print
Nov 20, 2021 -

Lexus of Arlington responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 03, 2021

Quick and efficient. Went above and beyond to get the deal done!!! Eddie was great and I couldn't ask for a better person to work with! More

by Alifarooqi1291
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Bijou
Report | Print
Nov 03, 2021 -

Lexus of Arlington responded

Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that Eddie was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 03, 2021

Great service department great staff as well as very quick The best service department in the area More

by cfigler2779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Tony Coyoc, Lori Devega, Josie Garcia, Edwin Thalhammer
Report | Print
Nov 04, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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