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Lexus of Arlington

Arlington Heights, IL

4.7
3,626 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,626 Reviews of Lexus of Arlington

November 03, 2021

Worst Lexus dealership in the state of IL. a while back the attitude of the sales team. I ended up buying my LS from Highland Park. Then recently I brought my car for service due to proximity. And my expen More

by Matt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Josie Garcia
Report | Print
Nov 20, 2021 -

Lexus of Arlington responded

Thank you for bringing this to our attention, Matt, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 03, 2021

Everyone at this dealership is helpful and very professional. I have gotten 7 cars from this dealership More

by DSILVERSTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Ajdukiewicz, Emily Garcia, Mark Silverston, Edwin Thalhammer
Report | Print
Nov 04, 2021 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

November 03, 2021

They tried to give me less for my trade in. They did come up when I showed them what others would pay. More

by Gary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Zell
Report | Print
Nov 04, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Gary, and we look forward to working with you again.

November 03, 2021

The service area took the time to explain what service was needed for my car More

by DEB.SWEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Nov 04, 2021 -

Lexus of Arlington responded

Thank you, Deb, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 02, 2021

The easiest and smoothest process I’ve ever gone through. Everyone was so friendly and easy to work with. Great experience. 10/10! More

by SANDRATOURJMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Igor Zigic, Yegor Azarov, Jamie Brown
Report | Print
Nov 02, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, Sandra, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 02, 2021

excellent service excellent job on My GX460 excellent work you doing at your dealership thanks More

by EWELINE123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Nov 02, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

November 02, 2021

A Car wash next time would be nice especially that they werent busy that day. More

by JESS8389
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Nov 02, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

November 01, 2021

Service was thorough and prompt. People were courteous and friendly. Car was well taken care of. More

by DWalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Nov 01, 2021 -

Lexus of Arlington responded

Thank you for taking the time to leave us a review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Lexus of Arlington.

November 01, 2021

Great service. It was a comfortable experience. They accommodated my needs while providing an above average service More

by Esavag2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Nov 02, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 01, 2021

Courteous and prompt service, no hassle or pressure to have more work done than needed. More

by ANITA.RHODES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Nov 02, 2021 -

Lexus of Arlington responded

Thank you for your business, Anita, and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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