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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

August 17, 2021

Very helpful in finding us the right vehicle to fit our request, With cars/trucks at an inventory low they still provided us with color option and features that they had coming or could get in stock quickl More

by E.SCHMIDT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Martinez, Igor Zigic, Mitch Horwitz
Aug 18, 2021 -

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, and let us know if we can be of any more assistance!

August 17, 2021

Good service. Comfortable waiting area with snacks. I came for 15000 mile service, and they talked me into a wheel alignment as well. They automatically schedule next appointment. More

by TRUMPJ
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed
Aug 18, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 17, 2021

The service was nice but, they did not vacuum the car like they usually do, that was disappointing since they usually do it after they wash the car. More

by Aosoreanu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Aug 18, 2021 -

Lexus of Arlington responded

Thank you for taking the time to submit a review. We are so glad we could assist you with your service needs. We truly appreciate your business. We apologize, however, that we missed the mark on vacuuming your car. If you would like to further discuss your concerns, feel free to contact me at your convenience.

August 16, 2021

Outstanding all the way around! We will be back. We’ve enjoyed the service and the people with whom we have worked. Great experience always. More

by CPINCHUSA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Webb, Vladamir Tanev, Yegor Azarov
Aug 16, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 16, 2021

Friendly Professional, my family get well treated during purchase experience. It makes me feel happy. More

by xingmeng
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Edgar Martinez, Mitch Horwitz
Aug 16, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 16, 2021

Dropped off car and was able to get a loaner quickly. My car was ready earlier than expected and pick up was just as quick. More

by ed50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori
Aug 16, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad out team delivered such a pleasant and timely experience, and we hope to see you again!

August 16, 2021

Great service and attention from Jose. My car was inspected and repair under warranty completed well and timely. Car is running much better now. Loaner car was a convenience! More

by aohare70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 16, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. Jose and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 16, 2021

Tom Prondzinski is the absolute best! I believe he is completely honest with me and does not try to sell me a service I don’t need. He always makes me feel like I am a valued client. Tom is the reason I More

by RROKOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Aug 17, 2021 -

Lexus of Arlington responded

It's great to hear that Tom has provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

August 14, 2021

Lori Devega was great. Service was completed on time. The loaner car was very nice. Overall I was very pleased with my service experience. Thanks. More

by dlbade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Aug 15, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lori here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

August 13, 2021

Having a problem with car I just bought, has scratches I want fixed as promised. You have a lot of good people I met very helpful. More

by JOHNEPEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamil Wojcik, Jordan Zell
Aug 15, 2021 -

Lexus of Arlington responded

Thank you for your feedback on your recent visit to Lexus of Arlington. We hope you will continue to enjoy your new vehicle!

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