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Lexus of Arlington
Arlington Heights, IL
3,622 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,622 Reviews of Lexus of Arlington
August 01, 2021
Scheduling was easy with courtesy car provided. Not particularly happy about a repeating problem with my car but service successfully completed and excellent communication with service department. particularly happy about a repeating problem with my car but service successfully completed and excellent communication with service department. More
by jmcgaan
Verified CustomerEmployees Worked With
Thalhammer
July 31, 2021
It was fast and very friendly atmosphere front my arrival to the end of service. I appreciate professionalism of all personal. The waiting area was nice and comfortable. I highly recommend this service. Tha to the end of service. I appreciate professionalism of all personal. The waiting area was nice and comfortable. I highly recommend this service. Thank you More
by SKATE_RUS2000
Employees Worked With
Rob Kennedy, Thomas Prondzinski, Haresh Trivedi, Tim Webb
July 31, 2021
Everyone at dealership was nice and they were able to perform my service in an efficient and timely manner, even putting on a new license plate holder. perform my service in an efficient and timely manner, even putting on a new license plate holder. More
by JH
Employees Worked With
Tony ?
July 30, 2021
The service performed was fine. However, when I arrived at the dealership, it took a while to get someone to get the keys to my car. No one brought my car to me. I saw it in the lot and went to it myself, at the dealership, it took a while to get someone to get the keys to my car. No one brought my car to me. I saw it in the lot and went to it myself, which I thought was odd. The inside of the car on the driver's side was very dirty (the inside door and floormat) which shocked me. So far my overall experience with the Lexus dealership has been quite disappointing, especially considering how expensive their product is. More
by JSNELL313
Employees Worked With
Lori devega, Alex Castro, Kamil Wojcik
July 30, 2021
I had parking brake system issue in my GS350 F 2017. Really appreciate service director Antony & service advisor Ed in arranging all needed repairs by honoring Lexus warranty Really appreciate service director Antony & service advisor Ed in arranging all needed repairs by honoring Lexus warranty More
by Alex17
Employees Worked With
Antony, Ed
July 29, 2021
They make buying a Lexus, a wonderful experience! Everyone is committed to customer service. I feel like a family member, not just a customer. Well done. Everyone is committed to customer service. I feel like a family member, not just a customer. Well done. More
by TDROTI
Employees Worked With
Alex Castro, Peter Demos, Marcin Ajdukiewicz, Mitch Horwitz
July 29, 2021
Friendly employees clean shop but I waited 2 1/2 hours for my oil change to be done. Come to find out they forgot to come get me no when it was done. for my oil change to be done. Come to find out they forgot to come get me no when it was done. More
by CARLSONS32
Employees Worked With
Don’t remember her name
July 29, 2021
Salesman was great, place is very pleasant and catering to customers. No push, just explanation. I would recommend this dealership to my friends and family to customers. No push, just explanation. I would recommend this dealership to my friends and family More
by SOFIA_SMIRNOVA2001
Employees Worked With
Jordan Zell, Igor Zigic
