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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

July 19, 2021

Been using this Dealership to purchase last two Lexus and have them serviced. Jose is the service department person I always deal with. He is knowledgeable, quick to respond, and I trust him. More

by Pamalot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 20, 2021 -

Lexus of Arlington responded

Thank you! Jose and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

July 19, 2021

I was very disappointed with my wait time. I pulled into the garage and waited 15 minutes before someone came and helped me.. I usually get better service when I come to get my car serviced. This was the w More

by Dolcemena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember the name
Aug 05, 2021 -

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 19, 2021

They provide excellent service knowledgeable service reps and helpful very convenient place Easy to make appointment and service is done right the fist time all the time More

by Ray M
Customer Service
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jul 20, 2021 -

Lexus of Arlington responded

Ray, Thank you so much for your excellent review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

July 19, 2021

On more than few occasions, had been told that we have no scheduled appointment, even though it was scheduled. Difficult to request a loaner car. More

by VOVAZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed
Aug 05, 2021 -

Lexus of Arlington responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. We will check our system to review the issue and try to reach out to you. Please feel free to contact us directly as well. We look forward to speaking to you!

July 19, 2021

Very good customer service. From Marcin in management, to Marcin in Sales, to Kamil in financing, to Tony in service. Awesome dealership, great team. Thank you all for everything. More

by PERO-1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc, Marcin Ajdukiewicz, Marcin Wierzba, Kamil Wojcik
Jul 20, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! Marcin, Kamil and Tony look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 18, 2021

Edgar was amazing! My wife is super excited about her new Lexus and Edgar's customer service skills just gained him a customer for life! More

by bigtonejunior36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Edgar Martinez, Oksana Sahan
Jul 19, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words for Edgar, and for taking the time to leave us this wonderful feedback. We hope your wife will continue to enjoy her new Lexus!

July 17, 2021

Tony Coyoc, my service advisor at Lexus of Arlington, made certain my visit went smoothly and my car repairs were completed to my satisfaction. It was a pleasure working with him. More

by Sandy C
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc 5 stars*****
Jul 19, 2021 -

Lexus of Arlington responded

Thank you, Sandy, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony and the team met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

July 17, 2021

Everything was perfect and very professional. Quick service that wasn’t too overpriced. I was impressed and will be back. Thank you Lexus! See you soon. More

by Q3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 19, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

July 17, 2021

Lori Devega was my service consultant. She was a very professional and knowledgeable specialist and did everything to make my visit painless. Lexus tech. did his job not accurately and Lori find it out a More

by mikhail
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Jul 17, 2021 -

mikhail responded

Lori Devega was my service consultant. She was a very professional and knowledgeable specialist and did everything to make my visit painless. Lexus tech. did his job not accurately and Lori find it out and did everything to correct this sad mistake. I will really use her service the next time. Thanks Lori!

Jul 17, 2021 -

mikhail responded

Lori Devega was my service consultant. She was a very professional and knowledgeable specialist and did everything to make my visit painless. Lexus tech. did his job not accurately and Lori find it out and did everything to correct this sad mistake. I will really use her service the next time. Thanks Lori!

July 16, 2021

Excellent service from start to finish when I was there to get my 450h serviced. When I called Haresh to schedulecroutine service, he scheduled service. Set up a loaner car and went over everything th as t More

by NADICAVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 16, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words for Haresh, and for taking the time to leave us this wonderful feedback!

Jul 16, 2021 -

NADICAVA responded

No problem

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