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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

July 16, 2021

The service department is very thorough and helpful. I have taken my car to them several times for maintenance and recall corrections and they have been top notch! More

by chantellebrewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 16, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 15, 2021

Lexus of Arlington is always on top of its game. What I especially like is that if you think something is wrong with your car and you happen to just drive it in that day they are always gracious about taki More

by Carol1411
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi
Jul 16, 2021 -

Lexus of Arlington responded

Carol, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 15, 2021

Always excellent service. Haresh always does an excellent job.would always recommend ALIP. Thanks for the excellent service. I have been a customer for many years. More

by FOXVALLEYNEUROLOGY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 15, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Haresh here at Lexus of Arlington.

July 15, 2021

Lori Devega was very great to work with. She made it easy to understand what needed to be done. She made the service easy to get done. More

by Vivian Bukar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devegs
Jul 15, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

July 15, 2021

Quick and Reliable. It’s not easy to come here for me (20miles+) but it’s worth it. Haresh is the person I can trust More

by changjunyim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 15, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 15, 2021

My car had rattling noises on a cold start. Its warranty was expired a few months ago. Mr. Haresh Trivedi put in extra effort to work with the manufacturer to fix the problem without the additional cost to More

by KHUANG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 15, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

July 15, 2021

We had to wait some time before I talked to Ed. But as soon as we were at his desk, Ed was very nice to me and my son. Very helpful with my RX as well as my son with the game room:) More

by Noriko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
Jul 15, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us, Noriko! We work hard to make sure our guests have an exceptional experience. We will share your comments with Ed and the rest of our team, and we look forward to working with your family again!

July 15, 2021

Heresh always go to the max to make me happy! He got to know me and knows what I like He’s always willing to listen More

by Shop a Holic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 15, 2021 -

Lexus of Arlington responded

Thanks so much for your review! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that Haresh always goes above & beyond. We'll be sure to let him know, and we thank you for choosing Lexus of Arlington!

Jul 16, 2021 -

Shop a Holic responded

I sincerely hope you do tell Heresh!!!! I think he loves his job!

July 14, 2021

Just want to express my gratitude to Antony - service director & Ed - service advisor for helping me to address issues with GS350 Electronic park breaks malfunction. They worked with Lexus to get repaire More

by Alex17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antony & Ed
Jul 14, 2021 -

Lexus of Arlington responded

Alex, Thank you for the kind words for our service department! Antony and our service team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 14, 2021

The entire staff has been very friendly and helpful. When you have an appointment they do not keep you waiting. The most important thing is they are accountable More

by BARCENASJ38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamil Wojcik, Mark Croft, Hamza Shakir
Jul 14, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

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