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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

July 13, 2021

The finance manager Mitch was very helpful along with the other guys there. They all took us in and showed us around. Appreciated it all. More

by Jenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Nusrath Khan, Will Smith, Mitch Horwitz
Jul 13, 2021 -

Lexus of Arlington responded

Jenn, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lexus of Arlington!

July 13, 2021

Last experience was the best. Tom did a phenomenal job of trying to ensure I was well informed as well finally completed a task I had been asking for every time I was serviced. More

by ANDREWJKAY623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jul 13, 2021 -

Lexus of Arlington responded

Andrew, Thank you for taking the time to share your thoughts on working with Tom and our team. We're glad to hear we delivered such a great experience!

July 13, 2021

Excellent service, providing detailed information in the status of vehicles and explaining the available options. You always feel confident that you are making an informed decision More

by ksattar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori
Jul 13, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words , and for taking the time to leave us this wonderful feedback!

July 13, 2021

Jose was very helpful and took care of everything perfectly! We couldn’t be happier with the service and the attention to detail - highly recommend ! More

by kshutty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Jul 13, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience working with Jose! We sincerely value your business and look forward to your next visit.

July 13, 2021

Good service but it was a little bit too expensive for me. Tom is a very nice and helpful person! Keep up the good work! More

by Carlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jul 13, 2021 -

Lexus of Arlington responded

Carlo, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, Tom and our team look forward to having you as one of our valued customers for many more years to come!

July 13, 2021

Arlington Lexus has been my facility to buy and service my cars. Experienced and dependable 5 star mechanics make my cars run like a well oiled machine. More

by p_bernstein_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 13, 2021 -

Lexus of Arlington responded

Thank you! Haresh and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

July 13, 2021

Service is very accommodating and quick. They are very efficient and answer all questions honestly. I never feel that I’m taken advantage of or provided unnecessary services. More

by GMAESTRANZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 13, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Haresh and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

July 12, 2021

Adriana is an excellent sales person. She helped us in all the stages of the car buying and it was very smooth process. She also helped us in setting up the WIFI and my telephone. She explained the variou More

by Kam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Ajdukiewicz, Kamil Wojcik, Adriana Cerlat
Jul 12, 2021 -

Lexus of Arlington responded

Thank you for sharing your experience with us! We're happy to hear that Adriana delivered such a great experience, and we hope you enjoy your new vehicle. We truly appreciate your feedback!

July 12, 2021

Jose was very thorough with our 90k mile checkup and super helpful, especially with regards to the warranty portion of our visit. Thank so much! More

by HODGEFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose (can’t recall last name)
Jul 12, 2021 -

Lexus of Arlington responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 12, 2021

Easily scheduled appointment on line. Upon arrival, staff were friendly. My service associate kept me informed during the repair process. Repairs were completed in a timely fashion. Waiting area was More

by drewpalumbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 12, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

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