Lexus of Arlington

Beautiful and big dealership. Very comfortable when I’m waiting for my car to be ready with water and soda and coffee/snacks. I’ve had some issues with service though. When I brought my car in last week f waiting for my car to be ready with water and soda and coffee/snacks. I’ve had some issues with service though. When I brought my car in last week for just an oil change I got told I needed a BUNCH of maintenance done. I’m like that’s weird because I just spent $2200 on my 100,000 mile service less than a year ago at the same dealership. He came back after checking and said “oh yeah you don’t need any of that done.” If I didn’t question him I would have been duped out of hundreds of dollars. Not cool! I lost trust as if they randomly tell you that you’re due for extra services when you’re not just to make more than just an oil change charge. Then I was told I needed something extra that was $100 more then just the oil change. I did it because I had to blindly trust him. So it became a $200 visit. More

My service writer Jose was fantastic as always and handled everything with great detail and professionalism. He went above and beyond to make it so easy and respected my time. First class! handled everything with great detail and professionalism. He went above and beyond to make it so easy and respected my time. First class! More

My daughter’s ‘04 RX needed a lot of work. Tom Prondzinski made sure all the parts were there and had them installed and the car ready the next day! My family and I have been loyal customers of Le Prondzinski made sure all the parts were there and had them installed and the car ready the next day! My family and I have been loyal customers of Lexus of Arlington for 20 years and Tom and the service department are the main reason we will not go anywhere else. My vehicles are always fixed right the first time and done on schedule. Tom does an awesome job lining things up and keeping in touch with me on the progress of the work and always has my vehicles ready ! More

Adriana was very knowledgeable and professional in her dealings with me. No high pressure and no dealer games. The entire purchase experience was one of my more enjoyable experiences, and I’ve had many. dealings with me. No high pressure and no dealer games. The entire purchase experience was one of my more enjoyable experiences, and I’ve had many. More

Last visit was for a detail of my car , I was given a loaner for the day which was great. My car was ready the same day for pick up loaner for the day which was great. My car was ready the same day for pick up More

My service person was wonderful. After getting my car back dirty he personally took it back through the car wash and had them wipe down the grease which was left on the inside doors and driver seat. back dirty he personally took it back through the car wash and had them wipe down the grease which was left on the inside doors and driver seat. More

Excellent and caring employees for clients. Listen attentively to make sure your needs are met. Provide snacks while waiting. Friendly employees. High quality of cleanliness. attentively to make sure your needs are met. Provide snacks while waiting. Friendly employees. High quality of cleanliness. More

On time and smooth. Setting up appointment was easy. Jose was very helpful and completed the job on time. Car was cleaned and the front mats were washed. was very helpful and completed the job on time. Car was cleaned and the front mats were washed. More

Great service and Tom Prodnisky goes above and beyond to ensure the highest level of customer satisfaction. I am always very satisfied with updates throughout the entire appointment and the level of service ensure the highest level of customer satisfaction. I am always very satisfied with updates throughout the entire appointment and the level of service provided by Tom. More

Reliable, quick and nice service they provide. I’m glad they do a good job and happy to be their customer. Very professional people and friendly they do a good job and happy to be their customer. Very professional people and friendly More