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Lexus of Arlington

Arlington Heights, IL

4.7
3,627 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,627 Reviews of Lexus of Arlington

July 11, 2021

My service person was wonderful. After getting my car back dirty he personally took it back through the car wash and had them wipe down the grease which was left on the inside doors and driver seat. More

by TAUGHT2LNG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the above
Jul 12, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We are pleased to hear we could turn this around for you. We will share your comments with our team, and we look forward to working with you again.

July 11, 2021

Excellent and caring employees for clients. Listen attentively to make sure your needs are met. Provide snacks while waiting. Friendly employees. High quality of cleanliness. More

by DIANA.BANKS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Jul 12, 2021 -

Lexus of Arlington responded

Diana, Thank you so much for your kind words for our team, and for taking the time to leave us this wonderful feedback!

July 09, 2021

On time and smooth. Setting up appointment was easy. Jose was very helpful and completed the job on time. Car was cleaned and the front mats were washed. More

by Clean Carma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 10, 2021 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

July 08, 2021

Great service and Tom Prodnisky goes above and beyond to ensure the highest level of customer satisfaction. I am always very satisfied with updates throughout the entire appointment and the level of service More

by knsussman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jul 08, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

July 08, 2021

Reliable, quick and nice service they provide. I’m glad they do a good job and happy to be their customer. Very professional people and friendly More

by TBold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro
Jul 09, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. Alex and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 08, 2021

The staff was courteous the staff was kind. Waiting area was amazing. Service was on time as promised. Would recommend Arlington Lexus to anyone. Service area as good as the car is! More

by kpiers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Jul 08, 2021 -

Lexus of Arlington responded

It's great to hear that our team delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

July 08, 2021

Jose Garcia listened to my concerns and providec outstanding customer service. He and Lori provide excellent customer service, they are keepers, you should compensate them accordingly. More

by johnnikolich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Jul 08, 2021 -

Lexus of Arlington responded

Thank you for your review and kind words for Jose! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

July 08, 2021

The place is super friendly and Hamza is a great sales man who’s super present and nice to people. He was great the whole time and treated us with great respect. Place is amazing More

by umailjp08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamza shakir
Jul 09, 2021 -

Lexus of Arlington responded

Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that Hamza and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

July 07, 2021

Knowledgeable and courteous service advisors. Location is very clean and customer friendly. Overall, I have never been disappointed and always have a good experience with Harish. More

by MANOHAR_AASHISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 07, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words for Haresh, and for taking the time to leave us this wonderful feedback!

July 07, 2021

Overall, I think my rating should be given at 4.5. Haresh was very friendly and did everything possible to ensure my experience was a positive one. My only concern was that they did not vacuum or clean the i More

by igeorge1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 07, 2021 -

Lexus of Arlington responded

We are very hear that Haresh provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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