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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

July 08, 2021

The staff was courteous the staff was kind. Waiting area was amazing. Service was on time as promised. Would recommend Arlington Lexus to anyone. Service area as good as the car is! More

by kpiers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Jul 08, 2021 -

Lexus of Arlington responded

It's great to hear that our team delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

July 08, 2021

Jose Garcia listened to my concerns and providec outstanding customer service. He and Lori provide excellent customer service, they are keepers, you should compensate them accordingly. More

by johnnikolich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Jul 08, 2021 -

Lexus of Arlington responded

Thank you for your review and kind words for Jose! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

July 08, 2021

The place is super friendly and Hamza is a great sales man who’s super present and nice to people. He was great the whole time and treated us with great respect. Place is amazing More

by umailjp08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamza shakir
Jul 09, 2021 -

Lexus of Arlington responded

Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that Hamza and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

July 07, 2021

Knowledgeable and courteous service advisors. Location is very clean and customer friendly. Overall, I have never been disappointed and always have a good experience with Harish. More

by MANOHAR_AASHISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 07, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words for Haresh, and for taking the time to leave us this wonderful feedback!

July 07, 2021

Overall, I think my rating should be given at 4.5. Haresh was very friendly and did everything possible to ensure my experience was a positive one. My only concern was that they did not vacuum or clean the i More

by igeorge1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 07, 2021 -

Lexus of Arlington responded

We are very hear that Haresh provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 06, 2021

Lori Devana was excellent. She made sure I got a loaner vehicle because she knew they were short staffed and that it may take a little longer than normal to finish. She did a fantastic job of explaining ev More

by JAMA0390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devaga
Jul 06, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Lori and our team. We're glad to hear we delivered such a great experience!

July 05, 2021

Great customer service. Waiting area is great. Facility is clean. I have used this dealership for a long time. I would highly recommend this dealer for a friend. More

by BKSHAH56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Rob Kennedy, Thomas Prondzinski, Haresh Trivedi, Tim Webb, Dennis Schorle
Jul 05, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your excellent experience with Lexus of Arlington. We appreciate your business and hope to see you again soon! Thank you for helping to spread the word about us.

July 04, 2021

I've been a patron of this dealership for 20 years. The biggest draw is the great service which is managed by my service advisor. Haresh Trivedi. He ensures that I receive regular maintenance on my new Lex More

by Peregrine89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 05, 2021 -

Lexus of Arlington responded

It's great to hear that Haresh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

July 04, 2021

It was great working with Hamza on the purchase of my IS350 f sport. Most of the sale was done over the phone. He pick me up from the airport. More

by Charlie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamza
Jul 04, 2021 -

Lexus of Arlington responded

Thank you for your very kind review, Charlie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Hamza here at Lexus of Arlington.

July 03, 2021

Quick service, very friendly, price ok, helpful with my quick in and out. Would like to be little bit less expensive on oil change. Thank you More

by Robertg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish, Thomas Prondzinski
Jul 04, 2021 -

Lexus of Arlington responded

Hello Robert, Thank you for taking the time to submit a review. We take pride in the quality of work that we complete. It is regrettable that the cost of your oil change was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact us directly at your convenience.

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