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Lexus of Arlington

Arlington Heights, IL

4.7
3,627 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,627 Reviews of Lexus of Arlington

June 29, 2021

Not much to say N I like Lori my service rep More

by AJREDP
Recommend Dealer
Yes
Employees Worked With
Lori
Report | Print
Jun 29, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 29, 2021

Jose helped even though his work was done. Thanks for your help. I would recommend the rep to my friend. Thank you so much Jose. More

by todyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jun 29, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words for Jose, and for taking the time to leave us this wonderful feedback!

June 28, 2021

We have been customers for over 30 years. Tom Prodzinski and his team provide outstanding customer service. Tom provides trusted advice as to what work needs to be performed on my car. Quality work. More

by Stuart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Jun 28, 2021 -

Lexus of Arlington responded

Stuart, Thanks for sharing your thoughts about your experience with Lexus of Arlington. Tom and our team appreciate your business and hope to see you again soon!

June 28, 2021

Tom the service manager was ver cordial and reviewed with us the recommended service also called to let us know that we needed to replace the brakes. More

by GOREP
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Jun 28, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Tom and our service team were able to help, and we hope to see you again!

June 28, 2021

Good service, friendly staff, I have been using it for years More

by SKNAUTHOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jun 28, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

June 28, 2021

The dealership was very clean and had many amazing amenities. The people working there were very kind and informative and everything was very smooth in the transaction. More

by SMORENO3377
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Vladamir Tanev, Kamil Wojcik
Report | Print
Jun 29, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Peter and our team. We're glad to hear we delivered such a great experience!

June 28, 2021

The service is top notch. The lounge is comfortable. The staff is great. More

by GCAWRENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Jun 29, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 28, 2021

Great service. Appointments are right on time. I like the advisors who review all the work with you. More

by NLUCARIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Jun 29, 2021 -

Lexus of Arlington responded

It's great to hear that our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

June 27, 2021

I have owned 4 Lexus vehicles. WORST EXPERIENCE EVER VER!! Will never return! More

by itwasagift
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who cares!! , Edward Bijou
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Jul 08, 2021 -

Lexus of Arlington responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 27, 2021

Trustworthy Efficient Dependable Knowledgeable Trustworthy Efficient Dependable Knowledgeable Friendly Helpful Humble Courteous Honest Ambitious More

by G Hany
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nusrath Khan, Kamil Wojcik
Report | Print
Jun 28, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Nusrath, Kamil and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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