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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

June 28, 2021

The dealership was very clean and had many amazing amenities. The people working there were very kind and informative and everything was very smooth in the transaction. More

by SMORENO3377
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Vladamir Tanev, Kamil Wojcik
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Jun 29, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Peter and our team. We're glad to hear we delivered such a great experience!

June 28, 2021

The service is top notch. The lounge is comfortable. The staff is great. More

by GCAWRENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Jun 29, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 28, 2021

Great service. Appointments are right on time. I like the advisors who review all the work with you. More

by NLUCARIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Jun 29, 2021 -

Lexus of Arlington responded

It's great to hear that our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

June 27, 2021

I have owned 4 Lexus vehicles. WORST EXPERIENCE EVER VER!! Will never return! More

by itwasagift
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who cares!! , Edward Bijou
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Jul 08, 2021 -

Lexus of Arlington responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 27, 2021

Trustworthy Efficient Dependable Knowledgeable Trustworthy Efficient Dependable Knowledgeable Friendly Helpful Humble Courteous Honest Ambitious More

by G Hany
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nusrath Khan, Kamil Wojcik
Report | Print
Jun 28, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Nusrath, Kamil and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 25, 2021

Best service also quick respond when we have questions. Thx More

by Mr. Tang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Webb
Report | Print
Jun 25, 2021 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

June 25, 2021

Had a great experience working with Jose and Haresh from service. More

by Maks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose from service - 5 Stars, Haresh Trivedi
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Jun 25, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Jose and Haresh. We're glad to hear we delivered such a great experience!

June 25, 2021

I stopped by for service. The service staffs are very kind and attentive.. they are professional More

by SEUNGILYOO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Thomas Prondzinski, Haresh Trivedi
Report | Print
Jun 25, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 25, 2021

We had to bring the car back because a condenser was not replaced that should have been replaced because 2 other condensers were replaced and another one should have been too. So it cost us extra money fo More

by janetuhlig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
June 25, 2021

I always receive excellent service from the dealership. I have been a customer for over 15 years and can recommend it without hesitation. More

by Lexusfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi
Report | Print
Jun 25, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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