Lexus of Arlington

The service writer was excellent very friendly and explained everything thoroughly explained everything thoroughly More

Lori was great. Got me a loaner car and clearly explained the brake work I needed. the brake work I needed. More

This review is for Edgar Martinez, if you plan on buying a car, stay away from him. Once you sign he cares less about you. If you have a question, you ask him, he will tell you to call him back. What kind o a car, stay away from him. Once you sign he cares less about you. If you have a question, you ask him, he will tell you to call him back. What kind of customer service is that? Call to ask a question, have to call back to get an answer, you’ll be lucky if he even picks up. Bought a car he says came with floor mats, car delivered no mats, says he could not find them, so car does not come with them. Car came with no temporary plate, no registration which I paid for, no proof of title so I can register car in another state. More than 3 weeks have gone by since deal was done, and that idiot can’t get me answers to why I have not received the needed documents. While this is going on I find out I’m not the only one that has experienced this from him. So I suggest you stay away from him, unless you like chasing around trying to get answers. More

Came in for a wash and wipers. Will smith helped me every step of the way. No task is to small for Will to make sure you are happy! Will was pleasant to work with’. He made sure I was happy to the end every step of the way. No task is to small for Will to make sure you are happy! Will was pleasant to work with’. He made sure I was happy to the end! I will definitely be back 😀 More

I thought $400 service charge to change a sensor was expensive. Also after I paid the cashier she didn’t call anyone to pull my car up. And when I asked her she said. “I don’t know what I am supposed expensive. Also after I paid the cashier she didn’t call anyone to pull my car up. And when I asked her she said. “I don’t know what I am supposed to do”. That is exactly what she sai know exaggerating. More

Excellent service, friendly, a car was available for me to use, easy in and out, would bring it back here again for the next service to use, easy in and out, would bring it back here again for the next service More

Professional and timely. I like this dealer because of Professional and timely. I like this dealer because of the service we receive and all the team members are professional and respectful. Courtesy p Professional and timely. I like this dealer because of the service we receive and all the team members are professional and respectful. Courtesy pick up. More

Service was below par to say the least. No one had a clue what wa going on when I showed up for my service appointment. I was treated as though I was a bother to them, never even offer to have a seat by clue what wa going on when I showed up for my service appointment. I was treated as though I was a bother to them, never even offer to have a seat by service rep. I was trying to explain to him what was going on and he just kept brushing me off with no empathy towards my needs, and stated, “It is what it is.” More

Very dishonest personal not friendly two people from finance just plain and simple crooks,Kamil and Igor I bought 4 or 5 cars from you and wrong me finance just plain and simple crooks,Kamil and Igor I bought 4 or 5 cars from you and wrong me More

The scheduling was completed on timei and as requested. The service was completed as directed and the loaner car was a nice bonus.The waiting room was comfortable and clean. The service was completed as directed and the loaner car was a nice bonus.The waiting room was comfortable and clean. More