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Lexus of Arlington

Arlington Heights, IL

4.7
3,627 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,627 Reviews of Lexus of Arlington

June 17, 2021

As always I am very pleased with the service I receive. Haresh is always very kind and professional and ready to assist me. Thank you! More

by Laura
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 17, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team, Laura. We're glad to hear Haresh delivered such a great experience!

June 16, 2021

We have gone to Arlington Lexus for many years and always great service. Would not take our cars anywhere else. Tom Prondzinski is the best! More

by tpalmer511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jun 16, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Tom here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

June 16, 2021

Everyone in service was wonderful to work with. Adam in parts was very helpful as well. The entire experience was exceptional. I will return and refer. More

by NROCHAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy
Jun 16, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 16, 2021

Lori was helpful and nice enough. My only recommendation to her would be to slow down when talking. Not easy to follow. The older lady who processed my payment could use some training on pleasantries with More

by SBREESE912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lori Devega
Jul 03, 2021 -

Lexus of Arlington responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 15, 2021

Had a problem with my mirrors one of them did not work when car was backing up . Problem was fixed .Special thanks for Lori Devega she was very professioal and helpful. More

by Wniziolekwn8048
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Jun 15, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Lori and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 15, 2021

I really appreciate u have nice advisor to explain everything. I worked with Mr. Thrivedi and received very nice satisfaction. He is an asset to ur dealership, I never seen a good advisor like him any More

by j.k.george
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 15, 2021 -

Lexus of Arlington responded

Thank you for your review and kind words for Haresh! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

June 14, 2021

Best service ever hands-down we never go anywhere else! I pass up other dealerships to come to them I’m not far away. They go out of their way to make you feel comfortable. More

by KLS60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy
Jun 14, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

June 13, 2021

Everyone was nice but provided bad information. Fortunately, after I said I would leave a go to my local independent service mechanic for an oil change and service, Anthony was able to follow throu More

by Ilene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony in service (don’t know last name)
Jun 13, 2021 -

Lexus of Arlington responded

Hello Ilene, I know we had a bumpy start and you were left originally unsatisfied but grateful that you gave Anthony the opportunity to work with you to rectify the situation. Thank you for choosing Lexus of Arlington, and we hope to see you again in the future.

June 12, 2021

Haresh was great. He Explained what needed to be done. Haresh was great. He Explained what needed to be done. Overall it was a great experience. Easy to drop off car & work done quickly & efficiently. More

by SAKPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 13, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Haresh met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

June 11, 2021

We have been buying and servicing our Lexus and Arlington Lexus for over 15 years and they are the best dealership anywhere. Tom Prondzinski in service is an outstanding employee and such a pleasure to speak More

by TBETTANIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jun 11, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom here at Lexus of Arlington over the years. We truly appreciate your business.

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