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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

June 15, 2021

I really appreciate u have nice advisor to explain everything. I worked with Mr. Thrivedi and received very nice satisfaction. He is an asset to ur dealership, I never seen a good advisor like him any More

by j.k.george
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 15, 2021 -

Lexus of Arlington responded

Thank you for your review and kind words for Haresh! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

June 14, 2021

Best service ever hands-down we never go anywhere else! I pass up other dealerships to come to them I’m not far away. They go out of their way to make you feel comfortable. More

by KLS60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy
Jun 14, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

June 13, 2021

Everyone was nice but provided bad information. Fortunately, after I said I would leave a go to my local independent service mechanic for an oil change and service, Anthony was able to follow throu More

by Ilene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony in service (don’t know last name)
Jun 13, 2021 -

Lexus of Arlington responded

Hello Ilene, I know we had a bumpy start and you were left originally unsatisfied but grateful that you gave Anthony the opportunity to work with you to rectify the situation. Thank you for choosing Lexus of Arlington, and we hope to see you again in the future.

June 12, 2021

Haresh was great. He Explained what needed to be done. Haresh was great. He Explained what needed to be done. Overall it was a great experience. Easy to drop off car & work done quickly & efficiently. More

by SAKPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 13, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Haresh met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

June 11, 2021

We have been buying and servicing our Lexus and Arlington Lexus for over 15 years and they are the best dealership anywhere. Tom Prondzinski in service is an outstanding employee and such a pleasure to speak More

by TBETTANIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jun 11, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom here at Lexus of Arlington over the years. We truly appreciate your business.

June 11, 2021

Good quality service.They were ready when I arrived. Wait time was just as mentioned. Wait room nice and quiet. Good snacks. Car was washed More

by Donnieg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 11, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Lexus of Arlington, Donnie. We appreciate your business and hope to see you again soon!

June 11, 2021

It’s was a Pleasent experience. Service manager was very attentive and knowledgable. Great facility. Haresh was excellent kept me updated on the progress of my service. More

by paragrupal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 11, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

June 10, 2021

Lexus of Arlington has good customer service. Honest feedback on needed service and repairs. Service provided in the estimated time frame. The cost service and repairs were reasonable. More

by jc2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 10, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 10, 2021

Had a problem removing and? replacing my license plate as screw was stripped and needed to be drilled out. Work was done in a timely manner and replaced my license holder with a new one. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy, Thomas Prondzinski
Jun 10, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

June 10, 2021

Service is good. Haresh is great to work with, as I have had him for every service appointment. My only issue is I didn’t have a loaner, as I have every other time. If I don’t mention it, which I’m not More

by jdangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 11, 2021 -

Lexus of Arlington responded

Hello, Thank you for taking the time to submit a review. We are so glad Haresh could assist you with your service. We truly appreciate your business. We apologize, however, that you were not provided with a loaner. If you would like to further discuss your concerns, feel free to contact us directly at your convenience.

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