Back

Lexus of Arlington

Arlington Heights, IL

4.7
3,627 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

Directions

By Type

3,627 Reviews of Lexus of Arlington

June 11, 2021

Good quality service.They were ready when I arrived. Wait time was just as mentioned. Wait room nice and quiet. Good snacks. Car was washed More

by Donnieg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 11, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Lexus of Arlington, Donnie. We appreciate your business and hope to see you again soon!

June 11, 2021

It’s was a Pleasent experience. Service manager was very attentive and knowledgable. Great facility. Haresh was excellent kept me updated on the progress of my service. More

by paragrupal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 11, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

June 10, 2021

Lexus of Arlington has good customer service. Honest feedback on needed service and repairs. Service provided in the estimated time frame. The cost service and repairs were reasonable. More

by jc2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 10, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 10, 2021

Had a problem removing and? replacing my license plate as screw was stripped and needed to be drilled out. Work was done in a timely manner and replaced my license holder with a new one. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy, Thomas Prondzinski
Jun 10, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

June 10, 2021

Service is good. Haresh is great to work with, as I have had him for every service appointment. My only issue is I didn’t have a loaner, as I have every other time. If I don’t mention it, which I’m not More

by jdangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 11, 2021 -

Lexus of Arlington responded

Hello, Thank you for taking the time to submit a review. We are so glad Haresh could assist you with your service. We truly appreciate your business. We apologize, however, that you were not provided with a loaner. If you would like to further discuss your concerns, feel free to contact us directly at your convenience.

June 10, 2021

I have great experience using Lexus of Arlington for regular maintenance and service. Friendly staff. Always ready to help. Thanks for great work. Very satisfied More

by Tess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 11, 2021 -

Lexus of Arlington responded

Thank you so much, Tess, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

June 09, 2021

The dealership was able to service my car on short notice. Lori was very friendly and throughly explained services performed. Thank you for the fast and friendly service! More

by THEAVERAGEJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori (Service Dept}
Jun 09, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

June 09, 2021

Have always had my service done in a very prompt courteous way. I always look for Haresh and he always has handled my vehicle and it’s service as if it were his own. He has been great as have you a More

by DENNISBIALAS
Recommend Dealer
Yes
Employees Worked With
Mark Burdeen, Haresh Trivedi
Jun 09, 2021 -

Lexus of Arlington responded

It's great to hear that Haresh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again, Dennis, for choosing Lexus of Arlington!

June 08, 2021

Your service department is the best. I buy my car for your service department. I cannot say the same for the rest of the organization. Service rocks. More

by PAT.ENGBRECHT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Garcia 5 stars one of the best, Thomas Prondzinski
Jun 08, 2021 -

Lexus of Arlington responded

Pat, Thank you for your very kind review. Jose, Tom and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

June 08, 2021

I was greeted warmly.A clear work up order was completed I was greeted warmly. A clear work up order was completed by Jose. He is very knowledgeable and patient. He answered each of my questions. Jose of More

by Susan Stoehrmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 08, 2021 -

Lexus of Arlington responded

Susan, Thanks for sharing your thoughts about your experience working with Jose here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

...
200
...