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Lexus of Arlington

Arlington Heights, IL

4.7
3,627 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,627 Reviews of Lexus of Arlington

June 07, 2021

Service was on time and my advisor was very helpful. I would return again when my vehicle needs an oil change or when maintenance is needed. More

by AK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 07, 2021 -

Lexus of Arlington responded

It's great to hear that our service team was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

June 07, 2021

Jose was friendly and great at his job , his customer service was excellent. Kept me posted on service updates and when my next service was due. More

by Fsport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 07, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience!

June 07, 2021

Staff working in this dealership very professional and provide good, qualified customer service. They are working fast, I don’t have to wait for a long time. More

by YTREYSMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 07, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words for our service department , and for taking the time to leave us this wonderful feedback!

June 07, 2021

This is one of the most pleasant dealerships Ive dealt with in a very long time. Everyone is always courteous. I would highly recommend them! More

by BLUIDAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jun 08, 2021 -

Lexus of Arlington responded

We are very happy to hear Tom provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 07, 2021

Jose was very helpful and I appreciated the good service. He got me in and explained what was going to be done and got me a Lyft home so I didn't have to wait. More

by wilanda70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 08, 2021 -

Lexus of Arlington responded

Wilanda, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

June 07, 2021

I bought a car in Bredemann Lexus Glenview Il,,I was very happy with the service , but no longer Bredemann Lexus , with Fields Lexus I was not happy , my Friend recommended Arlington Highs Lexus , looks like More

by barbarasrokapl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jun 08, 2021 -

Lexus of Arlington responded

Thank you, Barbara! Tom and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

June 07, 2021

Tony in service always does a great job and went above and beyond. Thanks for your help and guidance from our recent service visit! Have a great day!!! More

by Love my ride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in the service area
Jun 08, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

June 07, 2021

Mr Haresh was very knowledgeable about what to do when I called and explain what had happened. He offered service as quickly as possible, i had car towed I met with him on day of service they found the prob More

by Margie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 08, 2021 -

Lexus of Arlington responded

Margie, Thank you for the kind words for our service department! Haresh and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 07, 2021

Awesome experience from start to finish. Polite, efficient and thorough Team took care of all our needs. Attention to detail was superb. Lexus of Arlington is not the closet dealer to us but we’ll More

by LARRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Haresh Trivedi
Jun 08, 2021 -

Lexus of Arlington responded

Larry, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 06, 2021

No stars.Zero. Bad expierience in. this dealerships Only salesman NUS was very nice and professional guy ,that's only good expierience in. dealership.Finance man Mitch ,most unprofesinal ,terrible person. O More

by d.lester58
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Horovitz .Bad unprofesional, Peter Demos, Nusrath Khan
Jun 22, 2021 -

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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