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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

June 02, 2021

I was impressed with the friendly and cooperative sales style Lexus of Arlington has. Everyone was excellent and the sales process went quickly. Thanks for such a pleasant experience to Edgar, Will, Igor a More

by Cbemy3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Smith, Igor, Edgar Martinez, Kamil Wojcik
Jun 02, 2021 -

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, and let Edgar, Kamil, Will and Igor know if we can be of any more assistance! We look forward to seeing you again!

June 02, 2021

Over charging and charging unnecessary service. Other Toyota dealer confirmed it. I m about to ask you money back for over charged items . I paid 650$ for I flat tire .tod that 47 $ for flat tire . Two More

by Therese.sohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed
Jun 19, 2021 -

Lexus of Arlington responded

Jong, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

June 01, 2021

Best service in town. Haresh takes care of everything you need. Always a pleasure to work with. Always takes care and give you honest recomendations. More

by PaulT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 01, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington, Paul! We'll be sure to pass along your kind words to Haresh. We appreciate your business and hope to see you again soon!

June 01, 2021

Tom and his staff are EXCELLENT! They always take time to explain everything to me. They make me feel like a valued customer and keep me informed of the status of the service repair. Providing a loaner is so More

by SILVANA.TOSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jun 01, 2021 -

Lexus of Arlington responded

Silvana, Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Tom were able to help, and we hope to see you again!

June 01, 2021

Haresh always triages my cars service needs with excellent advice on prioritizing maintenance timing based on my current mileage and the age of my car. More

by MBTJAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 01, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Haresh and the rest of our team, and we look forward to working with you again.

June 01, 2021

Recently my engine light came on. Lexus of Arlington tried a simple fix to replace the gas cap. Unfortunately, additional work was needed. Tom Prondzinski, service manager, was excellent. He is very pro More

by jerryide
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jun 01, 2021 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We appreciate you taking the time to leave us this fantastic, five-star review. Thank you again for choosing Lexus of Arlington, Jerry!

Jun 01, 2021 -

jerryide responded

Thank you

June 01, 2021

Jose in the service department is excellent. He is very responsive and always takes care of me and my car! I am always treated like a special customer. More

by tbuenik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 01, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience!

May 31, 2021

Lori was fantastic and friendly!! I had a tight timeline, and she made sure my car was done within my allotted time, ncluding an exterior wash. I will be bake next month for a break job. More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
lori
Jun 01, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, Mark! We appreciate you taking the time to leave us great feedback about Lori. We'll be sure to let her know, and we look forward to serving you in the future!

May 31, 2021

We have purchased multiple cars from your dealership for 21 years. Everyone is very accommodating, and provides very good and professional service. My family has worked with our service manager, Haresh T More

by JNRJGOOD
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jun 01, 2021 -

Lexus of Arlington responded

Thanks for taking the time to leave us a review! It's great to hear that Haresh has been meeting your vehicle needs for decades(!) now. We'll be sure to pass along your compliments. All of us here at Lexus of Arlington sincerely value your business and look forward to continuing our relationship!

May 31, 2021

Had a 3:15 appointment. Waited in our car for 20 minutes before we were helped. Lori was very knowledgeable and friendly. Would work with her again. More

by W0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorie
Jun 01, 2021 -

Lexus of Arlington responded

Thanks for your review! We're so glad that you enjoyed working with Lori. We apologize about the wait time and appreciate your understanding. Thank you for choosing Lexus of Arlington--we look forward to serving you in the future!

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