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Lexus of Arlington

Arlington Heights, IL

4.7
3,627 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,627 Reviews of Lexus of Arlington

May 04, 2021

My salesman was great and patient with my father and I. The manager was great and agreed to trade my car in for the price I was looking for. Other employees around were not very friendly. More

by M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Martinez, Kamil Wojcik
May 04, 2021 -

Lexus of Arlington responded

Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that Edgar and Kamil were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

May 04, 2021

First of all very nice greeting and meeting, right away without waiting even minute put me in least for the first Monday morning appointment for oil change, when I stop by they was already waiting for me a More

by ROBERTRSHTUNI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Nusrath Khan, Kamil Wojcik
May 04, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 04, 2021

Great service, friendly people. Very easy to buy a car at did not feel any pressure at any time I was there. Love my car!!!!!! More

by JZOERNER08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Dan Khoshaba
May 04, 2021 -

Lexus of Arlington responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your fantastic feedback and five-star rating!

May 04, 2021

I was greeted professionally upon arrival at the dealership customer service was very good my wife and I felt like we were taking care of very professionally everything was explained and Nathan our More

by TTENETTEF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Smith and Nathan
May 04, 2021 -

Lexus of Arlington responded

Thank you for your business and this five-star review. We're happy to hear that Nathan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase!

May 04, 2021

Great salesman. Extremely knowledgeable and helpful. Allowed me the time, with no pressure, to look at a variety of models. Answered all my questions. Very friendly and positive. Finally settled on More

by marilyngracie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Horwitz - Finance - 5 stars, Marcin Ajdukiewicz, Mark Croft, Edward Bijou
May 05, 2021 -

Lexus of Arlington responded

Thank you so much, Marilyn, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 03, 2021

Excellent service as always. Jose was our sevice advisor. Very nice and friendly. Only issue-- had a very difficult time finding hand sanitizer and stir sticks were not in protective covering More

by FOXSHOP923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
May 03, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with our dealership. We're thrilled that you found your experience with Jose to be a positive one. We appreciate your business and hope to see you again soon!

May 03, 2021

Everyone was Knowledgeable, Helpful And Nice‼️ The best CUSTOMER SERVICE I have ever experienced. I will be referring as many friends as possible to Lexus of Arlington Heights More

by TURNER4FAMILY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Horwitz, Marcin Ajdukiewicz, Oksana Sahan
May 03, 2021 -

Lexus of Arlington responded

Wow! Thank you so much for this great five-star review. We're thrilled we were able to help and that you found your experience with us to be an excellent one. Thank you for choosing Lexus of Arlington and helping to share the word about us. We’re here for you anytime!

May 03, 2021

The service at Lexus of Arlington is always a good experience. Ed Thalhammer is the BEST customer service agent in the business! No BS, or pressure, just the facts. More

by 2Rushed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Thalhammer
May 03, 2021 -

Lexus of Arlington responded

Thank you for your business and this awesome review. We're happy to hear that Ed was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 03, 2021

Work was done quickly and to my satisfaction, the waiting area was clean and relaxing. Too bad the massage chairs are not working at this location More

by EJJE1961
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony
May 03, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

May 03, 2021

I had a good experience while having my vehicle serviced due to a recall. I waited a bit longer than I was initially advised but they were nice enough to drop me off at home so I didn’t have to wait. More

by NA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
May 03, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

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