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Lexus of Arlington

Arlington Heights, IL

4.7
3,627 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,627 Reviews of Lexus of Arlington

May 03, 2021

It was ok. I worked with Ed. I hope don't have any more trouble with my car any time soon. These cars are very expensive. More

by MAURICE.ASHFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Bijou
May 04, 2021 -

Lexus of Arlington responded

Maurice, Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Ed was able to help, and we hope to see you again!

May 03, 2021

The service to my car was excellent to the best of my knowledge. Tony was particularly good because he wanted to get everything right. Thanks for treating me ver special. Pat More

by PHARRIS3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
May 04, 2021 -

Lexus of Arlington responded

We appreciate your business, Tony and our team here at Lexus of Arlington looks forward to serving you again soon!

May 03, 2021

This dealership has an excellent service department. They are very professional and the quality of the work is first class. Also the waiting room and amenities are best in class. More

by Glenn
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 04, 2021 -

Lexus of Arlington responded

Glenn, Thank you for taking the time to share your feedback with us. Haresh and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 03, 2021

I keep on visiting this dealership for my vehicle needs because the people at the service department are very friendly ,helpful and knowledgeable especially Hareesh Trivedi. The work they recommend is well More

by Sunny09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 04, 2021 -

Lexus of Arlington responded

It's great to hear that Haresh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

May 01, 2021

The staff is amazing the place is first class. Add my service advisor couldn’t ask for a better service or person! A true asset to your company give that man a raise please. You work hard your whole life More

by ANGELO17
Recommend Dealer
Yes
Employees Worked With
Ed
May 02, 2021 -

Lexus of Arlington responded

Thank you so much, Angelo, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

April 30, 2021

During all three visits to this dealership I experienced world class service. The professionals there were informative easy to talk to with no sales pressure. Great experience More

by JDDMAMMOTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Marcin Wierzba
Apr 30, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Alex and Marcin here at Lexus of Arlington.

April 30, 2021

Service overall was very good, both advisor and technician. Car wash was not good at all, dealer does not do a good job washing the car. Perhaps the dealer should give away wash coupons to a local More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed service advisor
May 02, 2021 -

Lexus of Arlington responded

Hello Stan, Thank you for taking the time to submit a review. We are so glad we could assist you with your service needs. We truly appreciate your business. We apologize, however, that we missed the mark on the car wash. If you would like to further discuss your concerns, feel free to reach out to management directly at your convenience.

April 30, 2021

This very good dealer we used on brand new truck truck for 3 weeks because it he mi one is and the shop and very good service More

by NANA0
Customer Service
Recommend Dealer
Yes
Employees Worked With
Name the guy is ED
May 02, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

April 30, 2021

This is the 3fd time I have done this. The work was great. The service rep was excellent. The time waiting was acceptable. Good work. More

by stuld
Recommend Dealer
Yes
Employees Worked With
Nagarajan Raju
May 02, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

April 29, 2021

Tom was awesome! He was fast and so pleasant to work with. He followed up. He genuinely showed interest in helping me have the best Lexus experience. Thank you Tom! More

by Lorena2121
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Apr 29, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Tom here at Lexus of Arlington. We appreciate you taking the time to leave us this five-star review, Lorena! We thank you for your business and hope to see you again soon.

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