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Lexus of Arlington

Arlington Heights, IL

4.7
3,625 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,625 Reviews of Lexus of Arlington

April 27, 2021

Always looking out for my wife's car. Attentive, and low pressure. Have never had an issue with the workmanship. The job is always 100% done when we pick the car up. Oh, and it is washed too! More

by Bill Fruzak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Tim Webb
Apr 27, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department, Bill! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance!

April 26, 2021

First rate experience with the dealership. They were both knowledgeable and very professional. Their service staff made sure I was kept informed as to the service they were providing. More

by RNB6328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy
Apr 26, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

April 26, 2021

5000 mile check. I was done and left in an hour. The Check in was quick and efficient. The covid protocols were in place. Thanks. More

by BUJAKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed in the service dept
Apr 26, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Ed and our team. We're glad to hear we delivered such a great experience!

April 26, 2021

Service was good. They made it easy, not pushy at all and reasonable during the negotiation. I first saw the car virtually, then tried it in person and ended up buying it a week after I tested it. More

by URKOLAPEDRIZA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev
Apr 26, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

April 26, 2021

My service rep was excellent he was very friendly and knowledgeable. Overall the dealership finished the work on my vehicle in a timely manner. I highly recommend this dealership. More

by sgarrett2474
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Apr 27, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 23, 2021

I have remorse for buying a used vehicle from this dealership. The ad was misleading and the sales rep I dealt with was not helpful. More

by JOSE_LIMONEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vladamir Tanev
May 10, 2021 -

Lexus of Arlington responded

Jose, we're sorry that you didn't have a completely satisfying visit. We hope to get some more details and get to the bottom of this soon. Please accept our apologies for any inconvenience.

April 23, 2021

Did not acknowledge internet pricing. Did not respond to emails about experience I sent to Marcin Ajdukiewicz or Mark Silverston. Did not respond to phone calls about my experience to internet sales supervi More

by DAVEHENNING
Recommend Dealer
No
Employees Worked With
Nusrath Khan
April 23, 2021

Very good service. Just went in for a oil change and had some other things done that were needed. Everything is good. Will be back More

by LIZANDOREO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Apr 25, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Haresh had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

April 23, 2021

We are very pleased with the service we consistently receive from our dealership and from our service representative Haresh - who always goes above and beyond for us! More

by DMZIELINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Apr 25, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! Haresh and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 23, 2021

They did a good job on my 20,000 checkupBecause of a They did a good job on my 20,000 checkup Because of a recall they gave me a loaner so I wouldn’t have to stay to long. More

by JMAKRIS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lori , Haresh Trivedi
Apr 25, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Haresh and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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