Lexus of Arlington

Service advisor Michael Librizzi is great to work with. Great communication and follows up with you if you leave him a message. Mike will follow up and keep you updated on your car while it's getting servi Great communication and follows up with you if you leave him a message. Mike will follow up and keep you updated on your car while it's getting serviced. Setting up an appointment with Mike was not an issue. I decided to wait for my car at the dealership while it got serviced and had a great experience. More

Service department was terrific. Not so much for Lexus. My vehicle was recalled and parts were not available for three months! Dealer handled this beautifully, giving me a loaner without any hassle. Would My vehicle was recalled and parts were not available for three months! Dealer handled this beautifully, giving me a loaner without any hassle. Would expect better from Lexus however. More

Tom Prondzinski is always great to work with in the service department. He always gives me exceptional customer service. He is extremely knowledgeable, polite, professional and I trust him completely. service department. He always gives me exceptional customer service. He is extremely knowledgeable, polite, professional and I trust him completely. He is always honest and sincere with what needs to be done now, and what can wait. I have worked with Tom for many years and he is more of a friend now, than a service manager. More

Eddie Bijou is very knowledgeable about your auto products. Your staff were extremely friendly and always were willing to assist anytime. Yegor in finance was excellent products. Your staff were extremely friendly and always were willing to assist anytime. Yegor in finance was excellent More

Haresh is the best by far. So delightful to Haresh is the best by far. So delightful to work with So kind. Really works with me on what is necessary versus what can wait Haresh is the best by far. So delightful to work with So kind. Really works with me on what is necessary versus what can wait More

Had a great experience buying an ES 350. Worked with Dan K. On the purchase. He was excellent to deal with. He was more a facilitator than a salesman. That’s the kind of experience you are looking for when K. On the purchase. He was excellent to deal with. He was more a facilitator than a salesman. That’s the kind of experience you are looking for when visiting a dealership to purchase a car. More

Haresh was kind , courteous, and thoroughly explained what was needed for my car. Great job! I always enjoy working with him. Thanks I cannot expect anything more. what was needed for my car. Great job! I always enjoy working with him. Thanks I cannot expect anything more. More

I would have rated them with a 5 as the buying process went smoothly. But it only came with one key (which I was unaware of until I went to leave with the car) and follow up from Edgar has not been good. went smoothly. But it only came with one key (which I was unaware of until I went to leave with the car) and follow up from Edgar has not been good. Said he would call back with in an hour. 72 hours later, I had to reach out to him. Also, found out after the fact that Kamil pulled a 'hard credit check' when we were not financing a loan through him. We were refinancing our mortgage so this posed a problem, as requesting 'credit check' lowered our credit score. Called him on Monday 2/21, said he would have a manager get back with me. No one did. Tried reaching out to GM, Marcin. His main line voice mail box is full which is unsatisfactory for a GM. I've sent two emails to him without a response. I don't think Marcin cares about his customers! This went from a simple problem of getting me a second key to lack of communication which made me change my rating from a 5 to 2. COMMUNICATION IS EXTREMELY POOR. I feel since I made a purchase and it was only a used car(which was a big expense for us), that no one there cares. I've since had to go purchase another key on my own, an additional expense I was not wanting to incur. Marcin's lack of communication is making me want to contact Rohrman Midwest Executive offices. Unless something changes, I will not recommend this dealership to anyone. 'The Largest Lexus dealer in the Nation' and the poor leadership. More

My service advisor, Matt Librizzi was and is outstanding. He is positive, explains everything, and a pleasure. The work was done quickly and I was on my way. He is positive, explains everything, and a pleasure. The work was done quickly and I was on my way. More

My advisor Haresh always takes exceptional care of my vehicle. I have been working with him for over 5 years. I trust him and his experience. vehicle. I have been working with him for over 5 years. I trust him and his experience. More